NN/g UX Podcast

By: Nielsen Norman Group
  • Summary

  • The Nielsen Norman Group (NNg) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com
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Episodes
  • 47. Designing AI Experiences: What to Consider (feat. Caleb Sponheim PhD, NN/g)
    Feb 21 2025

    As AI continues to evolve, designers are increasingly finding themselves tasked with creating AI-powered experiences—often without prior experience in the space. In this episode, NN/g UX Specialist Caleb Sponheim discusses the current state of AI tools, what’s working (and what’s not), and how designers can position themselves to navigate this shift. We also explore what it really means to develop AI safely and how designers can play a role in ensuring ethical, user-friendly AI experiences.

    About the speaker: Bio | LinkedIn

    Full-Day Course: Designing AI Experiences(also available in half-day formats)

    Related NN/g Articles:

    • Artificial Intelligence Glossary
    • How Do Generative AI Systems Work?
    • Redefine Your Design Skills to Prepare for AI
    • AI Features Must Solve Real Problems
    • More Free Articles on AI
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    40 mins
  • 46. Getting Strategic About Research (feat. Kate Towsey, author of Research that Scales)
    Jan 24 2025

    As tech layoffs and budget cuts dominate the start of the year, UX teams are navigating a critical challenge: proving the value of research while doing more with less. In this episode, NN/g Director of Research Maria Rosala sits down with ResearchOps pioneer Kate Towsey to explore how ResearchOps can help teams think strategically about the impact and efficiency of their research.

    Learn more about Kate Towsey Kate’s Book: Research That Scales: The Research Operations Handbook Kate's Substack: Scaling and Systematising Research Kate’s Masterclasses in Australia and Europe: Defining a ResearchOps Strategy, 2025 Kate's ChaCha Club - a member's club for ResearchOps professionals: https://chacha.club/

    NN/g Courses and Content on ResearchOps Full-Day Course: ResearchOps Free Article: Research Ops 101 4-min Video: Strategic vs Reactionary Research 4-min Video: Research Repositories 101 3-min Video: Research Participant Database

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    50 mins
  • 45. Choosing Better User Impact Metrics (feat. Connor Joyce, Author & Behavioral Scientist)
    Dec 20 2024

    Most experienced professionals in the industry will tell you that the best designs don't operate in a vacuum. Yet, most of our measurement approaches do. How do you know you're actually making a measurable impact toward users' long-term goals? Connor Joyce, author of the book, Bridging Intention to Impact, shares his thoughts on how to create and evaluate products that center on meaningful user outcomes.

    Connect with Connor Joyce


    Order the book

    Related NN/g Resources & Courses:

    • Free Articles on Analytics & Metrics
    • Report on UX Metrics & ROI
    • Full-Day or 2 Half-Day Course on Measuring UX and ROI

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    42 mins

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