In this episode, Matt Boland, Director of Global Supply Chain Partners, and Chad Andrews, Director of Solution Engineering, both of Körber Supply Chain Software, discuss the transformative role of the order management system (OMS) in B2B operations.

Key Takeaways:

(04:42) OMS needs evangelism and adoption to meet the evolving demands of B2B.
(06:52) How available-to-promise challenges impact B2B order fulfillment.
(08:17) SLAs in B2B are non-negotiable — noncompliance can result in chargebacks or cancellations.
(11:19) OMS fits between demand channels, ERP and warehouse systems to optimize decision-making.
(15:46) Protecting revenue and profitability with automated rules and intelligent order processing.
(18:04) OMS acts as the “great unifier,” ensuring consistency across systems and processes.
(22:12) Inventory visibility through OMS unlocks additional revenue opportunities.
(29:47) Customer-specific rules belong in OMS, not ERP, for scalability and flexibility.
(34:02) Modular deployment of OMS components addresses specific business challenges effectively.

Resources Mentioned:

Matt Boland -
https://www.linkedin.com/in/mtboland/

Chad Andrews -
https://www.linkedin.com/in/chad-andrews-28602722/

IBM Watson -
https://www.ibm.com/watson

MIT Research -
https://web.mit.edu/research/

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