• 01:02 – 01:28 – Introduction to Manish Dudharejia: Manish Dudharejia, founder of E2M, is introduced as a leader in white label agency services, serving over 300 agencies globally with a focus on profitability and scalability.
• 01:34 – 02:45 – Manish’s Journey and E2M’s Growth: Manish shares how E2M evolved from serving diverse clients to specializing in white label services for agencies, growing to a 270+ member team over 12 years.
• 03:04 – 04:36 – Building a Culture of Excellence: Manish credits E2M’s success to a strong team and culture, emphasizing the importance of effective communication, realistic expectations, and timely delivery of high-quality services.
• 07:01 – 08:15 – Shifts in the White Label Industry: Manish identifies two major trends shaping the industry: combining local account management with offshore execution and leveraging AI to enhance efficiency and reduce costs.
• 10:55 – 12:01 – Problem-Solving as the New Specialization: Marcel explains how agencies are shifting from service-specific specialization to solving broader problems, requiring partnerships with white label providers to expand their capabilities.
• 15:14 – 17:11 – Hybrid Models for Scalable Agencies: Manish discusses the benefits of a hybrid model, where agencies maintain in-house teams for client-facing roles like sales and account management while outsourcing execution to white label partners.
• 17:11 – 18:47 – Profitability through White Label Partnerships: Marcel highlights how white label partnerships allow agencies to focus on high-margin activities, scale efficiently, and achieve better profitability by outsourcing execution.
• 22:43 – 24:02 – Flexibility and Scalability with White Label Models: Manish emphasizes the flexibility white label partners offer, allowing agencies to scale resources up or down based on demand while minimizing operational risks.
• 31:02 – 32:43 – Specialization and Delegation: Marcel and Manish discuss the importance of focusing on core competencies and outsourcing non-core tasks to partners who excel in those areas, enabling agencies to scale effectively.
• 34:28 – 36:07 – Outsourcing What You Don’t Enjoy: Manish shares two key frameworks for agency owners:
  • Outsource tasks that cost less than your billable rate.
  • Delegate tasks you dislike to partners who excel in those areas, creating win-win scenarios.

• Connect with Manish
  • LinkedIn
  • Twitter
  • E2M Solutions

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