What's the biggest challenge facing wholesle distributors, and is AI really part of the solution?

We decided to ask Steven Levy, Vice President of Enterprise Architecture at Infor.

From supply chain shifts and nearshoring trends to the evolving role of AI in business operations, this conversation dives deep into the challenges and opportunities facing distributors today. Levy shares his expert insights on technology's role in modernizing operations, the economic factors shaping distribution, and how companies can future-proof their businesses in an unpredictable market.

Key Topics & Timestamps:

⏳ [00:00] Introduction & Setting the Stage

• The importance of engaging conversations on supply chain, technology, AI, and leadership.

⏳ [04:25] Meet Steven Levy: The Distribution Architect

• Steven’s journey from ERP strategy to digital transformation in wholesale distribution.
• How his role at Infor is shaping the future of enterprise technology for distributors.

⏳ [12:10] The State of the Economy & Interest Rates

• Analysis of the Federal Reserve’s latest decisions and how they impact distributors and manufacturers.
• Inflation concerns and the reality of rising costs in the supply chain.

⏳ [24:45] Supply Chain Disruptions & Nearshoring Trends

• Why Mexico, Guatemala, and the Dominican Republic are becoming key nearshoring hubs.
• The impact of tariffs on distributors and their pricing strategies.

⏳ [36:30] AI & Automation in Wholesale Distribution

• How AI-driven agents are transforming customer service, order entry, and predictive analytics.
• The importance of using multi-modal AI tools for efficiency and decision-making.

⏳ [49:50] Cybersecurity & AI: The New Battleground

• The DeepSeek AI controversy and its impact on data privacy and economic security.
• Why distributors need guardrails on AI adoption to protect business-critical data.

⏳ [1:02:20] The Future of Wholesale Distribution & Leadership

• Why agility, digital transformation, and industry collaboration are more important than ever.
• The role of associations like NAW and ISA in advocating for distributors.

Key Takeaways for Listeners:

✅ Supply chain diversification is essential – explore nearshoring to navigate geopolitical risks.
✅ AI and automation will redefine operations – start integrating AI-driven processes today.
✅ Cybersecurity threats are real – protect your company’s data and digital assets proactively.
✅ Economic shifts demand adaptation – distributors must embrace change and strategic planning.

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