• How UnitedHealthcare and other insurers use AI to deny claims

  • Dec 7 2024
  • Length: 16 mins
  • Podcast

How UnitedHealthcare and other insurers use AI to deny claims

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  • Summary

  • The CEO of UnitedHealthcare, Brian Thompson, was murdered, sparking public outrage over the company's practices. The killing followed reports of the company's high claim denial rates, particularly concerning the use of AI algorithms like nH Predict to reduce healthcare costs. Lawsuits against UnitedHealthcare, Humana, and Cigna allege these AI systems override physician recommendations, leading to denied care, and often resulting in appeals reversing the algorithm's decisions. The incident highlights broader public anger towards the American healthcare system and the influence of insurance companies on patient care. Social media reactions suggest widespread resentment toward the industry.
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