SHOW NOTES: 00:30: Welcome back! Thanks for subscribing and joining us again! 00:46: Debbie’s Dad is using the remote senior care product and loving it 02:08: Kevin, his son and Peter did the NYC Triathlon..on the hottest day of the year! 03:42: Introducing our guest Peter Shankman! Best sellers by Peter Shankman 03:52: When Peter met Kevin in 2012 on Kevin’s first podcast The Buzz Bubble; courtesy of the very talented Cindy Clifford! 04:45: When Peter met Debbie. The Buzz Council Ep 2 – Peter Shankman, Dr. Bob Deutsch, and Deb Zmorenski on Customer Experiences 05:35: What’s been going on Peter?! 06:18: What’s a waffle you may ask? Follow @petersdogwaffle on INSTA 06:40: What do consumers expect right now? What can brands do to live up to, or exceed those expectations? 07:30: On “managing expectations” 08:37: On being consistent, consistently 09:57: A little story about Marriot’s Bon Voy Rewards program and consistency 10:46: You might be saving money, but at what cost? On Loyalty Rewards Programs. 13:56: Peter has switched to Forward for his healthcare. 15:05: Growth is always the right choice for a company- or is it?! Ref: HARO 16:13: An honest question for anyone who is contemplating growing, or selling. 16:51: If you're selling a product, or if you're in involved with a customer in any capacity… 17:06: Two stories illustrating how to, and how not to make a correction 19:23: This is the moral 19:43: Why the NYC Triathalon is “likely” never re-gaining Peter as a 16x competitor 21:22: Not to beat a dead horse, but the NYC Triathlon has some work to do.. 22:13: [editor has tried & failed to find photographic evidence of Peter’s manatee example] 23:28: What is the Neuroatypical Economy? Ref: Neurodivergent and Neuroatypical also what is ADHD/ADD Attention Deficit Hyperactivity Disorder, Executive Function Learn more by checking out Peter’s podcast Faster Than Normal 24:18: A few reasons why it’s important to seek and hire neuroatypical, and neurodivergent people. 25:00: Breaking the stigmas of being Neuroatyopical. There is not reason to be fearful! 25:26: A few simple ways neurodiverse people may work differently 26:16: Ref: Additude Magazine 26:57: ADHD and forms of neurodiversness are a gift, not a curse! 27:18: The world once worked 9 to 5 because that was what assembly line workers did! That is now dead. 28:12: Peter on his time at AOL versus “fully structured”, programmed days. 28:46: If you are a boss who feels that you can't trust your employees, then you have a hiring problem. 29:45: Peter’s Morton’s Steakhouse story. Ref: The Tweet in play 30:51: Constantly focusing on customer service.. 32:12: The best piece of advice you’ll ever get! (this week. we think.) 32:36: Than you Peter Shankman!! 32:45: Up next next week- our big Season Finale!! 33:21: End credits Please find us on the Web at: www.disneywaydigital.com Via email: debbie@disneywaydigital.com and kevin@disneywaydigital.com And on the Socials at: Debbie: LinkedIN and @DZmorenski on Twitter and @dkzcoach on Facebook Kevin: @BigBuzzKev on Twitter INSTA & Facebook TRANSCRIPT via Descript: Intro: Magical customer experiences don't happen by accident. They happen through careful planning and meticulous design. Kevin and Debbie have been engineering, extraordinary customer experiences for over 30 years. Join us as we explore corporate culture, branding, service, excellence, and much more through storytelling, technical curiosity, and friendly conversation. The Disney way for the digital age will be revealed. [00:00:29] KK: All right, folks, here we are episode nine. Believe it or not. We're calling this one Faster Than Normal Zombie Loyalists. And that is due to our wonderful guest, which I will introduce shortly, but, uh, Deb and I just gotta catch up. I haven't seen you in a while. I haven't seen you. Thank you for sending those videos of your Dad. Mm-hmm um, he's using the remote senior care product and he was some. He is the cutest thing. Um, he is, and the apple doesn't fall far. [00:00:58] Debbie: Thank you. He told me that any time you needed anything, he would do it for you. [00:01:05] KK: So super nice and so glad that he likes it. You know, he you're able to keep in touch with him and he likes that, uh, Alexa does a little dance for him and you can save a trip or two going over to visit your Dad. Uh, if he doesn't pick up the phone. [00:01:20] Debbie: Yeah, well, when he doesn't pick up the phone or he leaves it off the hook, I do a drop in cuz if he's in the house, I can at least get catch up to him. And I'm not in a panic all the time and say, Dad, your phone's off the hook. Last time I called the police for a wellness check he got really mad at me. Yeah. Embarrasses him, y'know, so, yeah, he calls her his best friend. [00:01:45] KK: Oh, that's so nice. [00:01:46] Debbie: I'm serious. He said, this is, is my best friend [00:01:49]...
