SHOW NOTES: 00:30: Welcome back! Thanks for finding and joining us again! 01:30: Did you know we do technology installations and design for hospitality brands? 02:40: The joy of using Alexa and various other robots 03:31: Short recap of episode 2. We’ll cover the remaining questions today! 04:30: Number four… 05:28: About the concrete company for which Debbie is currently consulting 07:00: On how new tech does not always employ microchips and wires 07:50: On finding the technology that is a good fit for you and your customers 08:38: On solving labor shortages, recruitment, hiring and training 10:30: It’s about the people and the culture! 11:16: About “right fit hire” and asking the correct questions, pre and post hire 13:13: Do you really understand your core customers? 15:15: Ref: Survey Monkey and tips to craft a successful survey campaign 16:50: Do you only get once to make a first impression; does that also apply to tech? 19:00: Would you like fries with that? 20:00: Why brand development stems from listening to your core customer. 21:00: On Debbie’s example of the concrete company. Typically growth begats chaos 22:51: On strategic planning for company growth 23:50: On your customer experiences. Also, have you ever waited tables? Tell us in the comments! 25:00: If you don't first have a clear vision and plan, it's probably going to be impossible to move forward. Ref: Disney Institute 26:48: The greatest piece of advice you’ll ever get! (to date) 27:00: Recap and advice 28:45: A parting thought and what’s coming up on our next episode! 29:07: End credits Please find us on the Web at: www.disneywaydigital.com Via email: debbie@disneywaydigital.com and kevin@disneywaydigital.com And on the Socials at: Debbie: LinkedIN and @DZmorenski on Twitter and @dkzcoach on Facebook Kevin: @BigBuzzKev on Twitter INSTA & Facebook TRANSCRIPT via Descript: Intro: Magical customer experiences don't happen by accident. They happen through careful planning and meticulous design. Kevin and Debbie have been engineering, extraordinary customer experiences for over 30 years. Join us as we explore corporate culture, branding, service, excellence, and much more through storytelling, technical curiosity, and friendly conversation. The Disney way for the digital age will be revealed. [00:00:29] KK: Well, welcome back to episode three of the Disney way for the digital age. I'm Kevin Kelly and my partner in crime here. Debbie. Zmorenski How you doing Deb? [00:00:40] Debbie: I'm doing great. Welcome everybody. [00:00:42] KK: It’s nice to be back, uh, doing a little weekend recording for a change, right? Uh . Yes. Well, I got out this morning, got out on the bike. I am sorely out of shape, got out on the bike and did a little run. I have a race next month that I am not prepared for, but I, so I'm gonna. I’m a little bit tired. [00:01:00] Debbie: I admire that, you know, I, I admire that. I, I get my most steps when I, uh, go to my dad's and run all around for him. But other than that, , [00:01:11] KK: and next week I'm gonna head over. I'm gonna be in your neck of the woods, so we're gonna have to get together. I'm gonna be in Orlando for the that's right. Uh, the high tech. Uh, expo that's the hospitality technology. Yeah. Uh, expo. I'm excited to, you know, walk through the expo and, and see some of the folks I know. And I don't know if folks know that, um, we do, uh, technology installations and design for, uh, for hospitality brands. So work for, um, hard rock hotel, build their chat bot and their voice experience. And mm-hmm Alexa in the room and what she can do and say, and help and fix. Fix your toilet, or at least tell someone you need to fix your toilet or tell you where the best burger is and fun stuff like [00:01:50] Debbie: that. So, um, well, and, but you have to be careful. I, I have a, a psychic friend of mine who says that Alexa's are portals and can let bad things in. So I, you know, I just, I thought we should. All of the possibilities of what Alexa can do for you or to you . Yeah, I guess [00:02:07] KK: she doesn't have Amazon stock. Geez. [00:02:09] Debbie: I, I don't know more, probably not more and more often I find my Alexa butting in. We haven't even said her wake up name and she'll just butt into the conversation. And I she's kinda like cliff Clavin on cheers. It's a little creepy. I, I just told her mind her own business and she'll know when we're talking to her. [00:02:28] KK: well, she's kinda like Cliff Clavin on cheers. She tells you random fact, you know, she little known fact that the ancient Inca's is using flowers to build their huts and these, [00:02:37] Debbie: and this is where, you know, uh, uh, technology gets a bit like the Terminator, you know, gets a little scary, they're taken over, [00:02:45] KK: but I tell my kids that I. Be nice to Alexa, you know? So say thank you, cuz she may be your master ...
