In this New Year’s episode of the Digital Disruption podcast, hosts Chris Williams and Pete reflect on their 2024 predictions, analyse which came true, and set out their forecasts for 2025.

Key themes from 2024 included:

• AI Disruption: Rapid advancements in AI, particularly in lending and conveyancing, but live adoption in the market lagged behind its technical capabilities.
• New AI-driven Players: While no major challengers entered the mortgage lending space, AI-driven solutions emerged in adjacent markets, such as search and automation.
• Collaboration & Infrastructure Investment: Significant progress was made in fostering cross-industry partnerships, with initiatives such as HDI (Horizontal Digital Integration) accelerating interoperability.
• Faster Home Buying & Remortgaging: While industry discussions intensified, full-scale implementation of "remortgage in a day" and "sale in a week" remains aspirational.
• Organisational Readiness & Talent Shifts: Firms investing in digital strategies and trialling new technologies saw the most progress, with AI, ML, and automation skills becoming highly sought after.

Looking ahead to 2025, the discussion focused on:

• Customer-Centricity: A major shift towards putting consumers at the heart of digital transformation efforts.
• HDI Adoption: Horizontal Digital Integration will drive predictability, improve transaction times, and reshape vendor business models.
• Strategic AI & Automation: Greater investment in AI-driven automation, potentially leading to more end-to-end process automation in remortgaging.
• Blockchain & Secure Transactions: While advancements are expected, full blockchain-based property transactions remain unlikely this year.
• Data Standards & Upfront Information: The role of data integration and standardisation will accelerate, driven by initiatives like the Data Bill.
• Sustainability & the Connected Home: ESG factors and energy efficiency will begin to influence the mortgage and home-buying process.

Chris and Pete conclude by encouraging industry professionals to develop an HDI strategy to remain competitive and avoid digital transformation fatigue. They also note the potential impact of government housing policy in driving digital adoption.

For more insights, visit our website or connect with us on LinkedIn.

• • To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
  • To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
  • For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.

In this 50th episode of the Digital Disruption Podcast, Pete and Chris along an expert cross-panel from across the UK Home Buying and Selling Industry, to answer the question: Will A Full End-To-End Digital Home-Buying and Selling Experience Become Reality?

We want to thank again our expert Panel Guests, who provided their key insight, including:

• Charlotte Raw, Head of Mortgage Lending, Newcastle Building Society
• Travis Scholes, Commercial Director, LMS
• Alastair Thornton, Director of Growth, Yopa
• Michelle Cutler, Chief Product & Technology Officer, Muve

Topics discussed in this live episode of the podcast include:

• Embracing Horizontal Digital Integration for better connectivity
• The role of Material Information in streamlining processes
• AI's impact and potential within property transactions
• Transformative digital shifts in UK home buying and selling

Key insights from the podcast:

• Six Steps to AI Strategy: The podcast outlines a structured approach to adopting AI, including identifying pain points, exploring creative solutions, prioritising actions and more.
• AI's Role in Home Buying: AI is positioned as a transformative tool to address inefficiencies in the home buying ecosystem.
• The Importance of AI Adoption: Organisations not embracing AI risk being outpaced by competitors.

For more insights, visit our website or connect with us on LinkedIn.

• • To connect with Pete on LinkedIn visit - Pete's LinkedIn profile
  • To connect with Chris on LinkedIn visit - Chris's LinkedIn profile
  • For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.