Episodes

  • Talking Like Your Customer: Messaging Tips for Real People
    Feb 18 2025

    Are you creating a disconnect with your customers by using industry jargon in your marketing? Join Zack and Gabe as we explore how using familiar, simple language builds trust with your customers, and provide practical tips for enhancing your customer engagement.

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    38 mins
  • Workforce Transformation in Broadband with Jeannine Lyons
    Feb 11 2025

    The broadband industry has an unprecedented need for technical talent and workforce transformation. Join Zack and Gabe as we sit down with Jeannine Lyons, RVP of Success Education to discuss how Calix Success Education is showing love in education and building a future-ready talent pipeline for local communities.

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    36 mins
  • Plotting Your Career in Excel: What School Didn't Teach Us with Remy Soubry
    Feb 4 2025

    This week, we are joined by Account Success Leader Remy Soubry to discuss what we didn’t learn in school, and what we’ve learned at different points in our careers, including everything from Excel to our ever-changing career aspirations.

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    42 mins
  • The Future of Customer Experience: Insights from John Durocher
    Jan 27 2025

    The broadband industry has unique challenges related to customer experience. John Zack and Gabe as we sit down with Calix Chief Customer Officer John Durocher to unpack insights on how you can rethink the customer journey and solve real customer problems.

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    38 mins
  • Becoming Social on Social Media: Insights for 2025
    Jan 21 2025

    Visual storytelling continues to take over social media, have you considered how this impacts your marketing strategy? Join Zack and Gabe as we discuss the growing focus on content marketing, and the importance of targeting Millennials and Gen Z in 2025.

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    35 mins
  • Winning Strategies: Are Your Promotions Boring?
    Jan 14 2025

    Are your promotions boring? Join Gabe and Zack as we discuss how you can take your marketing personalization to the next level with carefully curated offers that resonate with your customers.

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    32 mins
  • 2025 Goals: Educate, Segment, Ascend
    Jan 7 2025

    It’s officially “New Year, New you” season, and your customers are ready to make 2025 their best year yet. Are you ready to do the same? Join Gabe and Zack as we discuss different approaches when marketing to your existing customers by using data to start the New Year off right.

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    40 mins
  • Year in Review: The Tools and Trends That Shaped 2024
    Dec 18 2024

    With 2025 just weeks away, join Gabe and Zack as we discuss the tools and trends that have shaped 2024, and to review some of the predictions we made on everything from customer experience, AI, and to pricing psychology.

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    38 mins