In this episode of Talking HealthTech, host Peter Birch speaks with Kristen Low, the National Billing Manager at Lumus Imaging about the importance of routine, effective troubleshooting, and early issue identification in healthcare technology.

She explains how the adoption of mPower Clinical Analytics from Nuance has revolutionised billing processes at Lumus Imaging, a private radiology provider with over 130 sites nationally.

Kristen also shares the advantages of involving frontline staff in technological integrations and discusses strategies for staying abreast of rapid advancements in diagnostic imaging and billing compliance.

Key Takeaways

• Early Issue Identification: Troubleshooting and early identification of issues in technology is crucial for prompt diagnosis and treatment in healthcare.
• Frontline Staff Involvement: Successful implementation of new technology requires considering exceptions and actively involving frontline staff throughout the integration process.
• mPower Clinical Analytics: This platform has improved billing compliance and efficiency by enabling specific searches by modality, date, and site, addressing knowledge gaps, and maintaining compliance with industry guidelines.
• Professional Development: mPower Clinical Analytics aids radiologists by tracking work, supporting professional development, and ensuring adherence to industry standards.
• Technological Advances in Diagnostic Imaging: The integration of patient databases, voice recognition software, and electronic billing systems has streamlined processes and enhanced efficiency at Lumus Imaging.

Check out the episode and full show notes on the Talking HealthTech website.

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