• 3 Ways To Push Back Against Entropy In Your Customer Experience

  • Jan 16 2025
  • Length: 6 mins
  • Podcast

3 Ways To Push Back Against Entropy In Your Customer Experience

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  • Summary

  • Entropy describes the process of things falling into disorder if left without care and attention, like weeds growing in a garden. A lot of companies are about to experience Entropy in their customer experience efforts. But you don't have to be one of them.


    1) Pay attention to the parts of your experience that you want your customers to roget

    2) Keep close tabs on your Signature Moments

    3) Look for signs of neglect in your competitors that you can exploit


    Connect with Sam on LinkedIn - I share customer expeirence content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each full-length episode of the podcast.


    My LinkedIn Learning courses: How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


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