
What to Do When Things Go Wrong
A Five-Step Guide to Planning for and Surviving the Inevitable - and Coming Out Ahead
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
$0.99/mo for the first 3 months

Buy for $20.00
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrated by:
-
Frank Supovitz
-
By:
-
Frank Supovitz
About this listen
Manage every business problem like you were born for it - from a problem customer to a career-threatening crisis
It’s not being negative or pessimistic to assume that something will always go wrong in business and in your career. It’s being realistic. What you do when crisis hits is the only thing matters - and this proven guide delivers everything you need to take positive action with confidence, skill, and professionalism.
In What to Do When Things Go Wrong, Frank Supovitz, the man who has been behind-the-scenes at major events like the Super Bowl, Stanley Cup, and Indy 500 guides you through the process of making sure you handle inevitable problems as if it’s something you do day in and day out.
Whether you’re revealing a new strategy to your team, presenting last year’s numbers to the C-suite, or opening your own business, What to Do When Things Go Wrong helps you think through and prepare for all potential problems. You’ll learn why things go wrong, how to best go about preventing crisis, and how to fix them when they happen anyway.
Complete with stories from the author’s clients, executives, entrepreneurs, and others, What to Do When Things Go Wrong is your playbook for ensuring the results you deliver reflect the smart, hard-working professional you are.
©2019 by McGraw-Hill Education. (P)2019 Brilliance ABrilliance Publishing, Inc., all rights reserved.Listeners also enjoyed...
-
The Infinite Game
- By: Simon Sinek
- Narrated by: Simon Sinek
- Length: 6 hrs and 56 mins
- Unabridged
-
Overall
-
Performance
-
Story
Finite games, like football or chess, have known players, fixed rules, and a clear endpoint. The winners and losers are easily identified. Infinite games, games with no finish line, like business or politics, or life itself, have players who come and go. The rules of an infinite game are changeable, while infinite games have no defined endpoint. There are no winners or losers - only ahead and behind. The question is, how do we play to succeed in the game we’re in? In this revelatory new audiobook, Simon Sinek offers a framework for leading with an infinite mindset.
-
-
I love Sinek but...
- By Amazon Customer on 11-11-19
By: Simon Sinek
-
From Strength to Strength
- Finding Success, Happiness, and Deep Purpose in the Second Half of Life
- By: Arthur C. Brooks
- Narrated by: Arthur C. Brooks
- Length: 5 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
At the height of his career at the age of 50, Arthur Brooks embarked on a seven-year journey to discover how to transform his future from one of disappointment over waning abilities into an opportunity for progress. From Strength to Strength is the result, a practical roadmap for the rest of your life. Drawing on social science, philosophy, biography, theology, and eastern wisdom, as well as dozens of interviews with everyday men and women, Brooks shows us that true life success is well within our reach.
-
-
A self-help book for overeducated overachievers
- By 11104 on 02-23-22
By: Arthur C. Brooks
-
32 Ways to Be a Champion in Business
- By: Earvin "Magic" Johnson
- Narrated by: Dominic Hoffman
- Length: 9 hrs and 20 mins
- Unabridged
-
Overall
-
Performance
-
Story
Earvin made the transition from great athlete to greater entrepreneur through hard work and by avidly pursuing opportunities. He recognized that densely populated urban communities were ripe for commercial and residential development. He partnered with major brands like Starbucks, 24 Hour Fitness, and T.G.I. Friday's to lead a major economic push in these communities. The success of his businesses proved that ethnically diverse urban residents would welcome and support major brands if given the opportunity.
-
-
Fascinating, enlightening and inspiring
- By Mary on 12-13-08
-
A-List Angels
- How a Band of Actors, Artists, and Athletes Hacked Silicon Valley
- By: Zack O'Malley Greenburg
- Narrated by: Tristan Wright
- Length: 6 hrs and 44 mins
- Unabridged
-
Overall
-
Performance
-
Story
When Ashton Kutcher first heard about 50 Cent's nine-figure Vitaminwater windfall in 2007, the actor realized he'd been missing out. He soon followed the rapper's formula - seeking equity instead of cash for endorsement deals - but with a twist: as the first person to top one million Twitter followers, Kutcher leveraged his social reach to accumulate stakes in a vast range of user-hungry tech startups. A decade later, Kutcher is perhaps the brightest in a firmament of star investors from Beyoncé and Jay-Z to Jennifer Lopez and Alex Rodriguez.
-
-
Fascinating look at the nexus of Hollywood & Silicon Valley
- By Dorie Clark on 05-13-20
-
The Imagination Machine
- How to Spark New Ideas and Create Your Company's Future
- By: Jack Fuller, Martin Reeves
- Narrated by: Mike Cooper
- Length: 6 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
Drawing on the experience and insights of CEOs across several industries, as well as lessons from neuroscience, computer science, psychology, and philosophy, BCG's Martin Reeves and Jack Fuller provide a fascinating look into the mechanics of imagination and lay out a six-step process for creating ideas and bringing them to life. The Imagination Machine is the guide you need to demystify and operationalize this powerful human capacity, to inject new life into your company, and to head into unknown territory with the right tools by your side.
-
-
Great book!!!
- By Alejandro Garcia on 06-17-21
By: Jack Fuller, and others
-
Jay-Z
- Made in America
- By: Michael Eric Dyson, Pharrell - foreword
- Narrated by: Michael Eric Dyson, Nick Cannon
- Length: 5 hrs and 35 mins
- Unabridged
-
Overall
-
Performance
-
Story
Jay-Z: Made in America is the fruit of Michael Eric Dyson’s decade of teaching the work of one of the greatest poets this nation has produced, as gifted a wordsmith as Walt Whitman, Robert Frost and Rita Dove. But as a rapper, he’s sometimes not given the credit he deserves for just how great an artist he’s been for so long.
-
-
No Surprises for Fans
- By Tim & Ty on 12-22-19
By: Michael Eric Dyson, and others
-
The Infinite Game
- By: Simon Sinek
- Narrated by: Simon Sinek
- Length: 6 hrs and 56 mins
- Unabridged
-
Overall
-
Performance
-
Story
Finite games, like football or chess, have known players, fixed rules, and a clear endpoint. The winners and losers are easily identified. Infinite games, games with no finish line, like business or politics, or life itself, have players who come and go. The rules of an infinite game are changeable, while infinite games have no defined endpoint. There are no winners or losers - only ahead and behind. The question is, how do we play to succeed in the game we’re in? In this revelatory new audiobook, Simon Sinek offers a framework for leading with an infinite mindset.
-
-
I love Sinek but...
- By Amazon Customer on 11-11-19
By: Simon Sinek
-
From Strength to Strength
- Finding Success, Happiness, and Deep Purpose in the Second Half of Life
- By: Arthur C. Brooks
- Narrated by: Arthur C. Brooks
- Length: 5 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
At the height of his career at the age of 50, Arthur Brooks embarked on a seven-year journey to discover how to transform his future from one of disappointment over waning abilities into an opportunity for progress. From Strength to Strength is the result, a practical roadmap for the rest of your life. Drawing on social science, philosophy, biography, theology, and eastern wisdom, as well as dozens of interviews with everyday men and women, Brooks shows us that true life success is well within our reach.
-
-
A self-help book for overeducated overachievers
- By 11104 on 02-23-22
By: Arthur C. Brooks
-
32 Ways to Be a Champion in Business
- By: Earvin "Magic" Johnson
- Narrated by: Dominic Hoffman
- Length: 9 hrs and 20 mins
- Unabridged
-
Overall
-
Performance
-
Story
Earvin made the transition from great athlete to greater entrepreneur through hard work and by avidly pursuing opportunities. He recognized that densely populated urban communities were ripe for commercial and residential development. He partnered with major brands like Starbucks, 24 Hour Fitness, and T.G.I. Friday's to lead a major economic push in these communities. The success of his businesses proved that ethnically diverse urban residents would welcome and support major brands if given the opportunity.
-
-
Fascinating, enlightening and inspiring
- By Mary on 12-13-08
-
A-List Angels
- How a Band of Actors, Artists, and Athletes Hacked Silicon Valley
- By: Zack O'Malley Greenburg
- Narrated by: Tristan Wright
- Length: 6 hrs and 44 mins
- Unabridged
-
Overall
-
Performance
-
Story
When Ashton Kutcher first heard about 50 Cent's nine-figure Vitaminwater windfall in 2007, the actor realized he'd been missing out. He soon followed the rapper's formula - seeking equity instead of cash for endorsement deals - but with a twist: as the first person to top one million Twitter followers, Kutcher leveraged his social reach to accumulate stakes in a vast range of user-hungry tech startups. A decade later, Kutcher is perhaps the brightest in a firmament of star investors from Beyoncé and Jay-Z to Jennifer Lopez and Alex Rodriguez.
-
-
Fascinating look at the nexus of Hollywood & Silicon Valley
- By Dorie Clark on 05-13-20
-
The Imagination Machine
- How to Spark New Ideas and Create Your Company's Future
- By: Jack Fuller, Martin Reeves
- Narrated by: Mike Cooper
- Length: 6 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
Drawing on the experience and insights of CEOs across several industries, as well as lessons from neuroscience, computer science, psychology, and philosophy, BCG's Martin Reeves and Jack Fuller provide a fascinating look into the mechanics of imagination and lay out a six-step process for creating ideas and bringing them to life. The Imagination Machine is the guide you need to demystify and operationalize this powerful human capacity, to inject new life into your company, and to head into unknown territory with the right tools by your side.
-
-
Great book!!!
- By Alejandro Garcia on 06-17-21
By: Jack Fuller, and others
-
Jay-Z
- Made in America
- By: Michael Eric Dyson, Pharrell - foreword
- Narrated by: Michael Eric Dyson, Nick Cannon
- Length: 5 hrs and 35 mins
- Unabridged
-
Overall
-
Performance
-
Story
Jay-Z: Made in America is the fruit of Michael Eric Dyson’s decade of teaching the work of one of the greatest poets this nation has produced, as gifted a wordsmith as Walt Whitman, Robert Frost and Rita Dove. But as a rapper, he’s sometimes not given the credit he deserves for just how great an artist he’s been for so long.
-
-
No Surprises for Fans
- By Tim & Ty on 12-22-19
By: Michael Eric Dyson, and others
-
Hustle Harder, Hustle Smarter
- By: Curtis 50 Cent Jackson
- Narrated by: Curtis "50 Cent" Jackson
- Length: 8 hrs and 16 mins
- Unabridged
-
Overall
-
Performance
-
Story
In his early 20s, Curtis Jackson, known as 50 Cent, rose to the heights of fame and power in the cutthroat music business. A decade ago, the multi-platinum selling rap artist decided to pivot. His ability to adapt to change was demonstrated when he became the executive producer and star of Power, a high-octane, gripping crime drama centered around a drug kingpin's family. The series quickly became "appointment" television, leading to Jackson inking a four-year, $150 million contract with the Starz network - the most lucrative deal in premium cable history.
-
-
The King of PETTY to Coach of the Chess team
- By Yas on 04-29-20
-
Hidden Genius
- The Secret Ways of Thinking That Power the World’s Most Successful People
- By: Polina Marinova Pompliano
- Narrated by: Polina Marinova Pompliano
- Length: 4 hrs and 51 mins
- Unabridged
-
Overall
-
Performance
-
Story
After five years of writing The Profile, Polina Marinova Pompliano has studied thousands of successful and interesting people in the world and examined how they reason their way through problems, unleash their creativity, and perform under extreme pressure.
-
-
Nothing New
- By amazonreviewer on 07-20-23
-
The Culture Code
- The Secrets of Highly Successful Groups
- By: Daniel Coyle
- Narrated by: Will Damron
- Length: 7 hrs and 13 mins
- Unabridged
-
Overall
-
Performance
-
Story
In The Culture Code, Daniel Coyle goes inside some of the world's most successful organizations - including Pixar, the San Antonio Spurs, and the US Navy's SEAL Team Six - and reveals what makes them tick. He demystifies the culture-building process by identifying three key skills that generate cohesion and cooperation and explains how diverse groups learn to function with a single mind.
-
-
Anyone in a leadership position should read this
- By Kimberly on 03-04-18
By: Daniel Coyle
-
Restoring the Soul of Business
- Staying Human in the Age of Data
- By: Rishad Tobaccowala
- Narrated by: Tom Parks
- Length: 9 hrs and 10 mins
- Unabridged
-
Overall
-
Performance
-
Story
Businesses are increasingly leaving behind traditional meetings in favor of virtual ones, transitioning from surveys and studies to analytics and algorithms. But here is a startling and often unacknowledged truth: the promise of digital transformation can only be realized when we find a way to balance it with the promise of people. In the end, it’s people and dreams that matter, and companies must never forget the soul that drives them. Restoring the Soul of Business provides practical tools and techniques that every organization can and should implement.
-
-
The best business book I've read this year
- By Ryan on 08-07-20
-
Authentic
- A Memoir by the Founder of Vans
- By: Paul Van Doren
- Narrated by: Tony Alva
- Length: 8 hrs and 22 mins
- Unabridged
-
Overall
-
Performance
-
Story
Paul Van Doren is the founder of Vans - the shoe company beloved by skateboarders, creatives, and fans everywhere for its laid-back, colorful SoCal vibe, and famous for its people-oriented company culture. How did Van Doren establish a family shoe business that evolved into a globally recognized brand with annual revenue of more than four billion dollars? A blue-collar kid with no higher education and zero retail experience, Van Doren leveraged a knack for numbers, a genius for efficiency, and the know-how to make a great canvas tennis shoe into an all-American success story.
-
-
Van Doren
- By Phillip V. on 05-18-21
By: Paul Van Doren
-
The 4 Disciplines of Execution
- Achieving Your Wildly Important Goals
- By: Sean Covey, Chris McChesney, Jim Huling
- Narrated by: Sean Covey, Chris McChesney, Jim Huling
- Length: 8 hrs and 27 mins
- Unabridged
-
Overall
-
Performance
-
Story
The 4 Disciplines of Execution provides a simple, proven formula for achieving the goals that every individual or organization needs to reach. From Marriott to the U.S. Navy, Covey and his team have worked with more than 200,000 people in hundreds of organizations to improve performance, identifying and honing four secrets of perfect execution: Focus on the Wildly Important; Act on the Lead Measures; Keep a Compelling Scoreboard; and Create a Cadence of Accountability.
-
-
Please Remember To Tip Your Executioner?
- By Darwin8u on 02-03-15
By: Sean Covey, and others
-
The Making of a Manager
- What to Do When Everyone Looks to You
- By: Julie Zhuo
- Narrated by: Karissa Vacker, Julie Zhuo
- Length: 7 hrs and 32 mins
- Unabridged
-
Overall
-
Performance
-
Story
Having managed dozens of teams spanning tens to hundreds of people, Julie Zhuo knows the most important lesson of all: Great managers are made, not born. The Making of a Manager is a modern field guide packed with everyday examples and transformative insights you need to be the kind of manager you wish you had.
-
-
Drink the Facebook Kool Aid
- By Amazon_Customer on 03-29-19
By: Julie Zhuo
-
No Rules Rules
- Netflix and the Culture of Reinvention
- By: Reed Hastings, Erin Meyer
- Narrated by: Jason Culp, Allyson Ryan
- Length: 9 hrs and 42 mins
- Unabridged
-
Overall
-
Performance
-
Story
Here for the first time, Hastings and Erin Meyer, best-selling author of The Culture Map and one of the world's most influential business thinkers, dive deep into the controversial philosophies at the heart of the Netflix psyche, which have generated results that are the envy of the business world. Drawing on hundreds of interviews with current and past Netflix employees from around the globe and never-before-told stories of trial and error from his own career, No Rules Rules is the full, fascinating, and untold story of a unique company making its mark on the world.
-
-
Infomercial for Netflix
- By Srikanth Raju on 11-01-20
By: Reed Hastings, and others
-
The 4 Disciplines of Execution: Revised and Updated
- Achieving Your Wildly Important Goals
- By: Chris McChesney, Sean Covey, Jim Huling, and others
- Narrated by: Sean Covey, Chris McChesney, Jim Huling, and others
- Length: 8 hrs and 14 mins
- Unabridged
-
Overall
-
Performance
-
Story
4DX® is not theory. It is a proven set of practices that represents a new way of thinking essential to thriving in today’s competitive climate, making this 2nd edition a book that no business leader can afford to miss. The 4 Disciplines of Execution (4DX) is a simple, repeatable, and proven formula for executing your most important strategic priorities in the midst of the whirlwind. By following the 4 Disciplines, leaders can produce breakthrough results, even when executing the strategy requires a significant change in behavior from their teams.
-
-
Simple implementable ideas but problems with the supporting resources
- By Towani Clarke on 08-03-21
By: Chris McChesney, and others
-
Leadership Lessons from a UPS Driver
- Delivering a Culture of We, Not Me
- By: Ron Wallace
- Narrated by: Wayne Shepherd
- Length: 3 hrs and 30 mins
- Unabridged
-
Overall
-
Performance
-
Story
UPS is a household name and one of the most highly regarded American corporations by customers and investors alike. Who hasn't been delighted by a right-on-time delivery, one of the 18 million UPS makes every day? Founded over 100 years ago, UPS has moved steadily up the Fortune 500 as so many other corporations have dropped off. So what's the company's secret? Just ask a driver!
-
-
Simple yet Profound
- By Gfreads on 04-15-16
By: Ron Wallace
-
Project Management for the Unofficial Project Manager
- A FranklinCovey Title
- By: Kory Kogon, Suzette Blakemore, James Wood
- Narrated by: Teri Schnaubelt
- Length: 4 hrs and 46 mins
- Unabridged
-
Overall
-
Performance
-
Story
No project management training? No problem! In today’s workplace, employees are routinely expected to coordinate and manage projects. Yet, chances are, you aren’t formally trained in managing projects - you’re an unofficial project manager. FranklinCovey experts Kory Kogon, Suzette Blakemore, and James Wood understand the importance of leadership in project completion and explain that people are crucial in the formula for success.
-
-
Can't open the accompanying pdf
- By Anonymous User on 12-22-19
By: Kory Kogon, and others
-
Leadership Is Language
- The Hidden Power of What You Say--and What You Don't
- By: L. David Marquet
- Narrated by: L. David Marquet
- Length: 10 hrs and 40 mins
- Unabridged
-
Overall
-
Performance
-
Story
In his last book, Turn the Ship Around!, Marquet told the incredible story of abandoning command-and-control leadership on his submarine and empowering his crew to turn the worst performing submarine to the best performer in the fleet. Now, with Leadership is Language he gives businesspeople the tools they need to achieve such transformational leadership in their organizations.
-
-
Avoid
- By MadBB on 02-27-21
By: L. David Marquet