
Scaling People
Tactics for Management and Company Building
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Narrated by:
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Claire Hughes Johnson
About this listen
From a Stripe and Google executive, a practical guide to company building and scaling the most important resource it has: its people.
A leader at both Google and Stripe from their early days, Claire Hughes Johnson has worked with founders and company builders to try to replicate their success. The most common questions she’s asked are not about business strategy—they’re about how to scale the operating structures and people systems of a rapidly growing startup.
Scaling People is a practical and empathetic guide to being an effective leader and manager in a high-growth environment. The tactical information it puts forward—including guidance on crafting foundational documents, strategic and financial planning, hiring and team development, and feedback and performance mechanisms—can be applied to companies of any size, in any industry. Scaling People includes dozens of worksheets, templates, exercises, and example documents to help founders, leaders, and company builders create scalable operating systems and lightweight processes that really work.
Implementing effective leadership and management practices takes effort and discipline, but the reward is a sustainable, scalable company that’s set up for long-term success. Scaling People is a detailed roadmap for company builders to put the right operating systems and structures in place to scale the most important resource a company has: its people.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
©2023 Claire Hughes Johnson (P)2023 Stripe PressListeners also enjoyed...
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- How to Save Human Ability in an Age of Intelligent Machines
- By: Matt Beane
- Narrated by: Joe Knezevich
- Length: 6 hrs and 48 mins
- Unabridged
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Think of your most valuable skill, the thing you can reliably do under pressure to deliver results. How did you learn it? Whatever your job–plumber, attorney, teacher, surgeon–decades of research show that you achieved mastery by working with someone who knew more than you did. Formal learning—school and books—gave you conceptual knowledge, but you developed your skill by working with an expert.
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A crucial argument for the years ahead
- By Professional Customer on 08-01-24
By: Matt Beane
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One by One by One
- Making a Small Difference Amid a Billion Problems
- By: Aaron Berkowitz
- Narrated by: Michael David Axtell
- Length: 11 hrs and 9 mins
- Unabridged
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Dr. Aaron Berkowitz had just finished his neurology training when he was sent to Haiti on his first assignment with Partners in Health. There, he meets Janel, a 23-year-old man with the largest brain tumor Berkowitz or any of his neurosurgeon colleagues at Harvard Medical School have ever seen. Determined to live up to Partners in Health’s mission statement “to bring the benefits of modern medical science to those most in need”, Berkowitz tries to save Janel’s life by bringing him back to Boston for a 12-hour surgery.
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Excellent
- By Alan on 02-07-21
By: Aaron Berkowitz
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Untapped Talent
- How Second Chance Hiring Works for Your Business and the Community
- By: Jeffrey D. Korzenik
- Narrated by: Tom Parks
- Length: 7 hrs and 39 mins
- Unabridged
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Researched, tested, and written by the chief investment strategist of one of the country’s leading business banks, Jeffrey Korzenik includes dozens of examples of businesses that have successfully implemented the second chance hiring practices outlined in this book. Korzenik shows those companies that have learned to go beyond the label and to evaluate the qualities of the individual applicant have tapped into an often-overlooked source of loyal and productive talent.
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Makes you think
- By Drew on 07-10-24
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The Catalogue of Shipwrecked Books
- Christopher Columbus, His Son, and the Quest to Build the World's Greatest Library
- By: Edward Wilson-Lee
- Narrated by: Richard Trinder
- Length: 11 hrs and 6 mins
- Unabridged
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The Catalogue of Shipwrecked Books tells the story of the first and greatest visionary of the print age, a man who saw how the explosive expansion of knowledge and information generated by the advent of the printing press would entirely change the landscape of thought and society. He also happened to be Christopher Columbus’ illegitimate son.
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Erudite. Stimulating. Rewarding.
- By R. P. RIBEYRE on 10-26-20
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Game Changer
- How to Be 10x in the Talent Economy
- By: Michael Solomon, Rishon Blumberg, Daniel Weizmann - contributor
- Narrated by: Rishon Blumberg
- Length: 7 hrs and 14 mins
- Unabridged
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10xers can tackle a company’s toughest problems, improve their strongest assets, and blaze a path to success. With the rapid digitization of every conceivable product and service, the environment has transformed so fast that every organization must be equipped with these phenomenally gifted employees to keep up. Game Changer provides proven strategies on how your company can create the right environment for top talent and breakthrough success by upending traditional business practices.
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Good learning material for those on traditional corporations
- By William on 10-19-20
By: Michael Solomon, and others
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The Age of Influence
- The Power of Influencers to Elevate Your Brand
- By: Neal Schaffer
- Narrated by: Stu Gray
- Length: 6 hrs and 36 mins
- Unabridged
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If today’s brands want to succeed, they have to be in the conversation, and influencers make that happen. The Age of Influence is an essential guide for marketing professionals and business owners who want to create and implement a highly effective and sustainable influencer marketing plan.
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Fantastic listen!
- By Jose Arroliga on 01-11-23
By: Neal Schaffer
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The Skill Code
- How to Save Human Ability in an Age of Intelligent Machines
- By: Matt Beane
- Narrated by: Joe Knezevich
- Length: 6 hrs and 48 mins
- Unabridged
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Overall
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Performance
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Story
Think of your most valuable skill, the thing you can reliably do under pressure to deliver results. How did you learn it? Whatever your job–plumber, attorney, teacher, surgeon–decades of research show that you achieved mastery by working with someone who knew more than you did. Formal learning—school and books—gave you conceptual knowledge, but you developed your skill by working with an expert.
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A crucial argument for the years ahead
- By Professional Customer on 08-01-24
By: Matt Beane
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One by One by One
- Making a Small Difference Amid a Billion Problems
- By: Aaron Berkowitz
- Narrated by: Michael David Axtell
- Length: 11 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
Dr. Aaron Berkowitz had just finished his neurology training when he was sent to Haiti on his first assignment with Partners in Health. There, he meets Janel, a 23-year-old man with the largest brain tumor Berkowitz or any of his neurosurgeon colleagues at Harvard Medical School have ever seen. Determined to live up to Partners in Health’s mission statement “to bring the benefits of modern medical science to those most in need”, Berkowitz tries to save Janel’s life by bringing him back to Boston for a 12-hour surgery.
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Excellent
- By Alan on 02-07-21
By: Aaron Berkowitz
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Untapped Talent
- How Second Chance Hiring Works for Your Business and the Community
- By: Jeffrey D. Korzenik
- Narrated by: Tom Parks
- Length: 7 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
Researched, tested, and written by the chief investment strategist of one of the country’s leading business banks, Jeffrey Korzenik includes dozens of examples of businesses that have successfully implemented the second chance hiring practices outlined in this book. Korzenik shows those companies that have learned to go beyond the label and to evaluate the qualities of the individual applicant have tapped into an often-overlooked source of loyal and productive talent.
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Makes you think
- By Drew on 07-10-24
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The Catalogue of Shipwrecked Books
- Christopher Columbus, His Son, and the Quest to Build the World's Greatest Library
- By: Edward Wilson-Lee
- Narrated by: Richard Trinder
- Length: 11 hrs and 6 mins
- Unabridged
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Overall
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Performance
-
Story
The Catalogue of Shipwrecked Books tells the story of the first and greatest visionary of the print age, a man who saw how the explosive expansion of knowledge and information generated by the advent of the printing press would entirely change the landscape of thought and society. He also happened to be Christopher Columbus’ illegitimate son.
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Erudite. Stimulating. Rewarding.
- By R. P. RIBEYRE on 10-26-20
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The 1% Rule
- How to Fall in Love with the Process and Achieve Your Wildest Dreams
- By: Tommy Baker
- Narrated by: Tommy Baker
- Length: 4 hrs and 22 mins
- Unabridged
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The 1% Rule is a daily system designed to help you close the gap without the crushing pressure that leads most people less inspired and more stuck.
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Gets to the point with no fluff
- By Amazon Customer on 09-04-18
By: Tommy Baker
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As We Speak
- How to Make Your Point and Have It Stick
- By: Peter Meyers, Shann Nix
- Narrated by: Peter Meyers
- Length: 8 hrs and 14 mins
- Unabridged
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A practical and empowering guide to public speaking and becoming a more effective, persuasive communicator in all areas of life. The world is full of brilliant people whose ideas are never heard. This book is designed to make sure that you’re not one of them.
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Roadmap to finding your voice.
- By Claudia & Jason Ransom on 01-31-23
By: Peter Meyers, and others
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I Didn't Sign Up for This
- A Couples Therapist Shares Real-Life Stories of Breaking Patterns and Finding Joy in Relationships . . . Including Her Own
- By: Dr. Tracy Dalgleish
- Narrated by: Dr. Tracy Dalgleish
- Length: 9 hrs and 1 min
- Unabridged
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Couples therapist Dr. Tracy Dalgleish has spent the last seventeen years dedicated to helping hundreds of couples in distress find hope and healing, sometimes by staying together and other times not. Breakdowns in communication, lack of intimacy, infidelity, overbearing in-laws and exes (to name a few)―she's seen it all. Shortly after the birth of her first child, Dr. Tracy suddenly began to see herself in her clients' narratives.
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Inaccurate info regarding affairs
- By M. Nelson on 03-12-24
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The Insider's Guide to Culture Change
- Creating a Workplace That Delivers, Grows, and Adapts
- By: Siobhan McHale
- Narrated by: Sarah Zimmerman
- Length: 6 hrs and 48 mins
- Unabridged
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From disengaged employees to underserved customers, business failures invariably stem from a culture problem. In The Insider’s Guide to Culture Change, acclaimed culture transformation expert and global executive Siobhan McHale shares her proven four-step process to demystifying culture transformation and starting down the path to positive change.
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Fills a gap in the field of Culture Implementation
- By NEL on 11-06-20
By: Siobhan McHale
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High Growth Handbook
- By: Elad Gil
- Narrated by: Kevin Stillwell
- Length: 12 hrs and 26 mins
- Unabridged
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Global technology executive, serial entrepreneur, and angel investor Elad Gil has worked with high-growth, tech companies like Airbnb, Twitter, Google, Stripe, and Square as they've grown from small companies to global enterprises. Across all of these breakout companies, a set of common patterns has evolved into a repeatable playbook that Gil has now codified in High Growth Handbook.
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Superb
- By Rancher on 08-10-18
By: Elad Gil
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Neuro-Habits: Rewire Your Brain to Stop Self-Defeating Behaviors and Make the Right Choice Every Time
- Understand Your Brain Better, Book 7
- By: Peter Hollins
- Narrated by: Russell Newton
- Length: 3 hrs and 37 mins
- Unabridged
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Neuro-Habits gets directly to the root of all behavior: the human brain. We will explore the quirks of the brain that create habits from both a psychological and neurological perspective and what we can do about it. This book also presents an in-depth view of the concept of habits and exactly what motivates us to act.
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Focus on Negative
- By Sheena on 04-04-24
By: Peter Hollins
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Blanche
- The Life and Times of Tennessee Williams's Greatest Creation
- By: Nancy Schoenberger
- Narrated by: Elizabeth Wiley
- Length: 5 hrs and 55 mins
- Unabridged
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Overall
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Ever since Jessica Tandy glided onto the stage in Tennessee Williams’s A Streetcar Named Desire at the Ethel Barrymore Theatre in 1947, Blanche DuBois has fascinated generations of audiences worldwide and secured a place in the history of literature, theater, and film. One of Williams’s greatest creations, Blanche has bedazzled, amused, and broken the hearts of generations of audiences. Before the Covid pandemic, the stage classic was performed somewhere in the world every hour. It has been adapted into a ballet and an opera, and it was satirized in an episode of The Simpsons.
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Neither the author nor the reader is very familiar with New Orleans.
- By Vi-vie Fonseca on 12-05-23
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Derailed
- Five Lessons Learned from Catastrophic Failures of Leadership (NelsonFree)
- By: Tim Irwin
- Narrated by: Tom Parks
- Length: 5 hrs and 12 mins
- Unabridged
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Written for leaders, aspiring leaders, and anyone who makes a difference in the lives of others, author and leadership expert Tim Irwin, PhD, examines how failures of character common to even the most capable individuals—including deficits in authenticity, humility, self-management, and courage—repeatedly lead to downfall.
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Profiles in Failure
- By Darren Sapp on 02-01-22
By: Tim Irwin
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The Honest Enneagram
- Know Your Type, Own Your Challenges, Embrace Your Growth
- By: Sarajane Case
- Narrated by: Leslie Howard
- Length: 6 hrs and 34 mins
- Unabridged
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The Enneagram personality system consists of a spectrum of nine personality types. Based on the hit Instagram account, @enneagramandcoffee, this book is an introduction to the Enneagram itself, along with information about each type. With the feeling of your best friend telling you about the Enneagram and beautiful illustrations mixed in with the writing, this book is digestible and engaging for new and seasoned Enneagram fans.
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Excellent and Honest with Grace
- By Amazon Customer on 07-19-24
By: Sarajane Case
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Leading Effective Engineering Teams
- Lessons for Individual Contributors and Managers from 10 Years at Google
- By: Addy Osmani
- Narrated by: Ray Greenley
- Length: 9 hrs and 34 mins
- Unabridged
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Performance
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In this insightful and comprehensive guide, Addy Osmani shares more than a decade of experience working on the Chrome team at Google, uncovering secrets to engineering effectiveness, efficiency, and team success. Engineers and engineering leaders looking to scale their effectiveness and drive transformative results within their teams and organizations will learn the essential principles, tips, and frameworks for building highly effective engineering teams.
By: Addy Osmani
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This Is What You're Really Hungry For
- Six Simple Rules to Transform Your Relationship with Food to Become Your Healthiest Self
- By: Kim Shapira, Kaley Cuoco - foreword
- Narrated by: Kim Shapira, Erin Bennett
- Length: 7 hrs and 15 mins
- Unabridged
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It's time to stop restricting yourself and learn to make your relationship with food healthy—without forcing yourself to eat "healthy." Dietitian Kim Shapira has developed six simple rules that will change your relationship with food forever. In This Is What You're Really Hungry For, she breaks down the science to get your brain and your body on board, replaces fad diets that do not last with a sustainable method that encourages you to eat what you love, and empowers you to be the authority in your own body.
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This book was helpful in some ways.
- By Bean on 09-08-24
By: Kim Shapira, and others
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Working in Public
- The Making and Maintenance of Open Source Software
- By: Nadia Eghbal
- Narrated by: Tara Oakes
- Length: 7 hrs and 35 mins
- Unabridged
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An inside look at modern open-source software developers - and their influence on our online social world. Open-source software in which developers publish code that anyone can use has long served as a bellwether for other online behavior. In the late 1990s, it provided an optimistic model for public collaboration, but in the last 20 years it shifted to solo operators who write and publish code that's consumed by millions.
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Working (on GitHub) in Public
- By Alex Miller on 03-03-23
By: Nadia Eghbal
What listeners say about Scaling People
Highly rated for:
Reviews - Please select the tabs below to change the source of reviews.
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- Graham Sibley
- 06-19-23
The new scaling textbook
Claire’s book captures much of the best from it’s predecessors, such as the effective executive and high output management. Yet it goes further in not only providing general guidance, but providing frameworks, templates, and anecdotal examples that bring the guidance to life. This I should be the Scaling 101 textbook for anyone building a large organization from the ground up.
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- HSP88
- 08-07-23
Great tactical book on people management
Essential for all leaders, managers, and startup founders. If you want to learn about the tactics of company building and people management, highly recommend you read or listen to this books.
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- Anonymous User
- 02-25-24
learned a lot, true manual
I had to by this a a book too. it's now my go-to solution when I need help
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- J Kuo
- 03-16-24
Comprehensive and practical handbook for operating conpanies
I've been at big and small companies and read dozens of books on business and this is one of the best.
I listed to it beginning to end and it was a reminder of some of the best practices I've seen that have helped the orgs I've been on be effective. If you are a leader at a growth stage company or of a org at a large company this is a must read. I'm going to recommend it to my entire team.
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- Wes Winham
- 05-03-23
Great tactics and mental models for scaling
The author (COO @ Stripe) says this is a book not necessarily meant to be read straight through, but as a startup founder it was a great read anyway. The templates online are also top notch
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1 person found this helpful
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- Shoppinginthefog
- 03-10-24
Good guidance for new managers, good reminders for existing
A bit too tactical for what I was looking for but well structured with some great insights.
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- Max Kaplan
- 12-15-23
One of the best manuals for managers and organizational consultants
Accurate, well explained and in depth view of management topics. The manual describes the main topics of managing teams, performance evaluation and how to act accordingly
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- Darren Hemsing
- 05-12-24
The book I wish was available years ago!
The book was well written and covered management topics I thought I knew, but the author explained the background behind them and provided context for most cases. I wish I had read this book years ago, although it being a post-Covid title that would make such a thing hard to do.
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- chetyarbrough.blog
- 07-13-23
COMPANY BUILDING
In "Scaling People", Claire Hughes Johnson offers an insightful and actionable skill-set for both creators and managers of eleemosynary, government, and business organizations. She explains how large and small organizations can become more effective in executing their plans for development. Johnson suggests every successful organization must have a clear statement of mission. "Mission" statements are the beginning of an entrepreneur's creation of a company, a non-profits' purpose, or a government's departmental objective.
A large part of Johnson's book is how to make organization' managers effective leaders of their respective management teams. Johnson explains teams are organized to achieve goals to meet an organization's mission as a sin quo non of success. Johnson's book about organizational management is based on her challenging experience as a manager for Google and as the Chief Operating Officer for a successful tech company called Stripe.
"Scaling people..." is a great addition to the literature of organizational management. "Scaling people..." is an excellent tool for forward thinking organizations interested in growing and improving their performance.
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- Rurik McKaiser
- 07-19-23
Awesome!
One of the best and most edifying books on organisations that I have ever read!
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