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How to Complain
- ...And Get What You Deserve
- Narrated by: Shelly vanderGaag
- Length: 1 hr and 33 mins
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Publisher's summary
Face it - we are a nation of complainers.
We complain when our team loses, when the TV program's dull, when the weather turns on us. We grumble about bad politicians and stupid laws and shoes that pinch. The average American complains an average of 20 times a day! You need to know how to complain effectively, to make your voice heard. A smart consumer will save money, time, and aggravation.
I'm surprisingly good at getting results. I have saved more money than I can tell you by not paying for faulty products, and even more by using the vouchers for free products that companies almost always send to me once I bring an issue to their attention.
This commonsense and humorous guide will show you how to get decent customer service; what you paid for, what you expect, no more, no less. I've included stories of customer service - and its opposite - as well as sample letters of complaint that will get the attention of the very people who can help you. Don't waste another dollar! This easy to follow program details how to get the best value for your money, and it's a lot more interesting than other consumer advocate books out there!
A product should perform as advertised. Services should be professional and timely. Let me show you how to complain, as needed, and actually make a difference. Listen to How to Complain...And Get What You Deserve!
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- By: Paul Downs
- Narrated by: Jonathan Hogan
- Length: 12 hrs and 28 mins
- Unabridged
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In 1986, fresh out of college, Paul Downs opened his first and last business: a small company that built custom furniture. With no idea how to run a business or how to build custom furniture, Downs spent a year teaching himself the business, and in 1987 he hired his first employee. That was when things got complicated.
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Just a story
- By Marsha on 12-31-15
By: Paul Downs
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High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- By: Micah Solomon
- Narrated by: Micah Solomon, Sean Pratt
- Length: 6 hrs and 7 mins
- Unabridged
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In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
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This is the book that cracks the code!
- By Nick Morgan on 04-30-13
By: Micah Solomon
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Flipping the Switch
- Unleash the Power of Personal Accountability Using the QBQ!
- By: John G. Miller
- Narrated by: John G. Miller
- Length: 1 hr and 38 mins
- Unabridged
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In QBQ! The Question Behind the Question, John G. Miller revealed how personal accountability helps to create opportunity, overcome obstacles, and achieve goals by eliminating blame, complaining, and procrastination. The result? Stronger organizations, more dynamic teams, and healthier relationships. Now Miller takes listeners to the next level to show how they can use the power of the QBQ! and personal accountability every day. When a light switch is flipped the flow of energy that is released reaches the lightbulb in an instant, bringing it to life.
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Quick listen
- By Shea on 09-20-23
By: John G. Miller
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Hug Your People
- The Proven Way to Hire, Inspire, and Recognize Your Employees
- By: Jack Mitchell
- Narrated by: James Boles
- Length: 6 hrs and 4 mins
- Unabridged
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In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.
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good book.
- By Chance Woodal on 11-06-22
By: Jack Mitchell
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My Korean Deli
- Risking It All for a Convenience Store
- By: Ben Ryder Howe
- Narrated by: Bronson Pinchot
- Length: 8 hrs and 47 mins
- Unabridged
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This sweet and funny tale of a preppy editor buying a Brooklyn deli with his Korean in-laws is about family, culture clash, and the quest for authentic experiences. It starts with a gift. When Ben Ryder Howe’s wife, the daughter of Korean immigrants, decides to repay her parents’ self-sacrifice by buying them a store, Howe, an editor at the rarefied Paris Review, agrees to go along.
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Absolutely delightful!
- By Grace O'Malley on 03-19-11
By: Ben Ryder Howe
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I Regret Nothing
- A Memoir
- By: Jen Lancaster
- Narrated by: Jen Lancaster
- Length: 9 hrs and 50 mins
- Unabridged
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New York Times best-selling author Jen Lancaster has lived a life based on re-invention and self-improvement. From Bitter Is the New Black to The Tao of Martha, she’s managed to document her (and her generation’s) attempts to shape up, grow up, and have it all - sometimes with disastrous results...Mistakes are one thing; regrets are another. After a girls’ weekend in Savannah makes her realize that she is - yikes! - middle-aged (binge watching is so the new binge drinking), Jen decides to make a bucket list and seize the day.
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The Smug Is Strong With This One
- By T. Filowitz on 05-24-15
By: Jen Lancaster
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Bitter Is the New Black
- Confessions of a Condescending, Egomaniacal, Self-Centered Smartass, Or, Why You Should Never Carry A Prada Bag to the Unemployment Office
- By: Jen Lancaster
- Narrated by: Jamie Heinlein
- Length: 10 hrs and 18 mins
- Unabridged
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Jen Lancaster was living the sweet life-until real life kicked her to the curb. She had the perfect man, the perfect job-hell, she had the perfect life - and there was no reason to think it wouldn't last. Or maybe there was, but Jen Lancaster was too busy being manicured, pedicured, highlighted, and generally adored to notice.
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Intolerable
- By Betty on 09-12-09
By: Jen Lancaster
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Throw Out Fifty Things
- Clear The Clutter, Find Your Life
- By: Gail Blanke
- Narrated by: Gail Blanke
- Length: 3 hrs and 35 mins
- Abridged
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Throw Out Fifty Things is truly an eye-opener. According to Blanke, our lives are so filled with junk from the past--from dried up tubes of crazy glue to old grudges--that's it's a wonder we can get up in the morning, never mind go to work, care for our children and parents, and just put one foot in front of the other. Blanke wants to start a movement of people across America throwing out 50 things (magazines count as one!) that will help liberate us from the stuff - both physical and mental - that clutters our lives.
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So useful, listened to it a 2nd time right away.
- By Zeus on 02-02-10
By: Gail Blanke
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Chronicles of a Fashion Buyer
- The Mostly True Adventures of an International Fashion Buyer
- By: Mercedes Gonzalez
- Narrated by: Mercedes Gonzalez
- Length: 9 hrs and 53 mins
- Unabridged
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Fashion is a business of smoke and mirrors, notorious for crushing the souls of most who dare to be part of the industry. Go on a global expedition with New York City-based fashion buyer, strategist, and consultant, Mercedes Gonzalez, as she learns that there is no glamour in fashion and that only cutthroat corporate espionage prevails. From politicking with blood diamond dealers and Russian kingpins to living in indigenous villages, she has relied on her street smarts and fear of her uncle in order to outwit the industry tyrants at their own game.
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Very Enagaging
- By Rainbow on 07-31-23
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All In
- How Great Leaders Build Unstoppable Teams
- By: Mike Michalowicz
- Narrated by: Mike Michalowicz
- Length: 7 hrs and 39 mins
- Unabridged
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ALL IN is the pinnacle book in Mike Michalowicz's Entrepreneurship Simplified series, setting the standard for building high-performing teams in today’s challenging work environment. Whether dealing with remote work, flex schedules, or generational divides, ALL IN provides a proven framework for recruiting top talent, transforming underperformers into superstars, and cultivating a culture where every employee is as dedicated as an owner.
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Outstanding
- By Lance Lawshe on 06-27-24
By: Mike Michalowicz
What listeners say about How to Complain
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Mary Karowski
- 09-30-20
Highly entertaining and useful
I’ve been in hospitality since I was 15. I’ve worked for mom and pop spots major corporations, franchises, theme parks and major events as well. With over 27 years of experience most of it in management I must say this is a great book. It tells people how to complain effectively. I have been cursed at, screamed at, had drinks thrown at me, food thrown at me, I have received letters and emails that rant and rave. None of them are effective methods of complaining. This book is a great guideline for how to do it right. And as stated by the author, this will usually see your issue resolved better than expected. Most of all it pushes the compliments as well. Highly recommend this listen. I was voluntarily provided this free review copy audiobook by the author, narrator or publisher
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- Kevin
- 04-24-21
Short Sweet and to the Point
This book was a great little find!
I have always envied those people who seem to always get the help they ask for while the rest of us don’t. This book gives you the strategies you need to make sure you aren’t taken advantage of by subpar service. It gives you the skills you need without tons of empty pages like most negotiation books.
The narrator had personality while maintaining a constant voice. Very good narration!
The only thing I would change is the title. While it is catchy, people don’t like to think they are complainers even if they are. So I think the title might drive some people away because they don’t want to be complainers. It almost drove me away which would have been a shame because the book was great!
I received a free copy of this book in return for an unbiased review.
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