Contact Audible Customer Service

Did you know?

As an Audible member you have a choice of two main types of membership: Audible Plus and Audible Premium Plus.

Learn more about the Benefits for each membership.

Note: Not all plans are available through third parties (e.g., Apple and Google Play subscriptions) at this time.

For additional assistance, please sign into your account and contact us using the options below.

With Audible Plus you can listen all you want to the Plus Catalog!

Start My Audible Plus Trial

With Audible Premium Plus you can enjoy everything Audible Plus offers, plus 1 title per month from our selection of bestsellers and new releases - yours to keep.

Start My Audible Premium Plus Trial

Note: Not all plans are available through third parties (e.g., Apple and Google Play subscriptions) at this time.

There are several different credit types you may have on your account.

Your Credit Summary

See Credits Types for more information

Occasionally a special offer will appear where you can purchase additional credits at a discounted rate.

See Buy Credits for more information.

Audible Plus and Audible Premium Plus monthly members can put their memberships on hold once every 12 months for up to 3 months.

Pause Membership

See Pause Membership for more information.

You can switch plans at any time. Go to the Audible website by selecting the option below and choose between a Monthly or Annual plan.

Switch my Membership Plan

See Switch Membership for more information.

Select the button below to change your password.

Change my password

Enter the email address or mobile number associated with Amazon and Audible, then tap Continue.

See Reset my Password for more information.

Subscriptions can be removed from the Audible app on your device.

See Remove Subscriptions for more information.

To remove a credit card from the Audible website, go to the Payments page.

Payment

See Remove Payment Method for more information.

To permanently close your Audible and Amazon account and delete your data, go to the Close your Amazon Account page on Amazon.

Close your Amazon Account

See Close your Account for more information.

To request a copy of your Audible data, go to the Request My Data page on Amazon.

Request My Data

See Request My Data for more information.

Kids Profile is a new feature for Audible customers that helps parents share their love of stories with their children right from the Audible app and the Audible website. With access to only those titles and collections that you choose to share, your child can easily listen from the Audible app or website whenever and wherever they choose.

You can create a Kids Profile from the Profile tab in the Audible app or on the Audible site from the Profiles page. For more information, visit our Create a Kid's Profile article in our Audible Help Center.

Create Kids Profile

To start listening:

• Open your Audible app and tap Library.
• Tap on a title to download it.
• Tap on the title again to start listening.

See Listen to Audible for more information. Happy Listening!

Listen on your device of choice. Go to How to Listen to learn more.

How to Listen

See Listen to Audible for more information. Happy Listening!

• Search your titles by Audiobooks, Podcasts, Collections, Wishlist, and Authors.
• Organize your Audible website library by date added, length, title, and author.
• Create and manage Collections.
• Download the PDF that comes with your audiobook.

Your Library

See Your Audible Library for more information.

Try deleting the downloaded title and re-downloading it to start playing.

If that doesn't work, see Playback Issues for more information.

For additional assistance, please sign into your account and contact us using the options below.

If you have questions about a charge, go to Your Orders or Membership History pages on your Audible account.

Your Orders Membership History

See Audible Charges for more information.

For additional assistance, please sign into your account and contact us using the options below.

If you are unable to sign in, call us at:

1-(888)-283-5051 (Toll-free)
1-(206)-577-1377 (International)

Adding or editing a credit card is easy! Go to Manage your credit cards page on the Audible website.

Manage Your Credit Cards

See Manage Payments for more information.

To view your Audible Membership Payment History, select the button below.

Membership History

See Membership History for more information.

To view your Audible Purchase History, select the button below.

Purchase History

See Purchase History for more information.

To return your title, go to your Purchase History page on the Audible website.

Purchase History

Choose the book you want return and select Return this title. Then, select Confirm.

See Return my Book for more information. This policy applies only to titles purchased with credits.

You can purchase audiobooks using a credit card, an Audible coupon or Audible credits.

See Purchasing Books for more information.

To check your refund, go to the Refund History page on your Audible account.

Refund History

See Refund History for more information.

All returns must be made within 365 days of purchase. If you run into difficulties making a return, use one of the options below to contact us and our team will be happy to help.

See Return Policy for more information. This policy applies only to titles purchased with credits.

Select the button below and follow the on-screen instructions to cancel:

Cancel Membership

See Cancel Membership for more information.

For additional assistance, please sign into your account and contact us using the options below.

• Credits received from a membership started on the Audible website will be canceled upon membership cancellation.
• Extra credits purchased on the Audible website will be canceled upon membership cancellation.
• Credits received from an Audible Google Play membership or an Audible iOS app membership do not expire and will remain in your account after cancellation.
• Extra credits purchased in the Audible Google Play app or the Audible iOS app do not expire and will remain in your account after cancellation.

Did you know you can take a 1, 2 or 3 month break in your membership? See Pause Membership for more information.

Yes. Any titles you purchase with a credit or credit card are yours to keep forever.

A few recommendations on how you can use those Credits.

Llámanos sin cargo al (888) 283-0332 o (206) 922-0156 (Internacional). Estamos disponibles de 8:00AM a 12:00AM (ET).

Audible offers a variety of gift options. You can gift Audible to anyone, even if they're already a member.

Gift Center

See Gift a Membership or Gift a Title for more information.

You can visit our Help Center for answers to many common questions, or contact us using one of the options below.

You can buy audiobooks using an Alexa-enabled device.

See Purchase Audiobooks Using Alexa for more information.

To speak to a member of our Accessibility team, please sign into your account and contact us using the options below.

Need to talk to us? Call us at:

1-(888)-283-5051 (Toll-free)
1-(206)-577-1377 (International)

Need help signing in? Call us at:

1-(888)-283-5051 (Toll-free)
1-(206)-577-1377 (International)