Workplace Management

Have you ever wanted to disagree with your boss in a meeting? Make a tough decision that you know will be unpopular? We all have opportunities to be courageous at work. But since courage requires risk - to our reputations, our social standing, and, in some cases, our jobs - we often fail to act, which leaves us feeling powerless and regretful for not doing what we know is right. There's a better way to work and live - and Choosing Courage provides the moral imperative and research-based tactics to help you make better use of your courageous instincts at work.

In the knowledge economy, your team’s brainpower—their intellect, creativity, learning capacity, and decision-making ability—is the key factor in their success at work. And their scattered focus dilutes that brainpower, hindering your organization’s ability to succeed. Today's "always-on" work culture too often prevents your staff from producing what matters most: ideas, innovation, and meaningful results. How can you and your team be successful when exhaustion and frustration from 24/7 communications, changing priorities, and constant distractions are the norm? Executives must protect their teams (and themselves!) from the high cost of chronic stress and burn-out. To achieve this and improve your company’s results, you must invest in how well you and your teams manage attention. When employees master attention management, they are more successful, engaged, and productive.

A decade ago, Millennials came of age, and many workplaces were not prepared to integrate a new generation that thought and worked differently. As a result, some organizations lost out on the best in young talent or were paralyzed by generational infighting.

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

In The High-Velocity Edge, the reissued edition of five-time Shingo Prize winner Steven J. Spear's critically acclaimed book Chasing the Rabbit, Spear describes what sets market-dominating companies apart and provides a detailed framework you can leverage to surge to the lead in your own industry. Spear examines the internal operations of dominant organizations across a wide spectrum of industries, from technology to design and from manufacturing to health care.

Throughout her career in the super-competitive, male-dominated media industry, Gail Evans, one of the country's most powerful executives, has met innumerable women who tell her that they feel lost in the workplace, almost as if they were playing a game without knowing the directions. In this book, she reveals the secrets to the playbook of success and teaches women at all levels of the organization - from assistant to vice president - how to play the game of business to their advantage.

As a savvy and motivated professional, you’re constantly on the lookout for high-impact leadership strategies to take your business to the next level and beyond—without bogging you down in abstract theories or exhaustive case studies. You need foolproof ways to lead your people to achieve outstanding results, even in challenging times. As legendary football coach Vince Lombardi said, it’s time to get “brilliant on the basics.”

Research data show that most people do not come close to making full use of their assets at work—in fact, only seventeen percent of the workforce believe they use all of their strengths on the job. Go Put Your Strengths to Work aims to change that through a six-step, six-week experience that will reveal the hidden dimensions of your strengths. Buckingham shows you how to seize control of your assets and rewrite your job description under the nose of your boss.

Stanley Bing follows his enormously successful What Would Machiavelli Do? with another subversively humorous exploration of how work would be different - if the Buddha were your personal consultant.

Whether you're stuck in middle management, stalled in mid-career, or mulling over a major career change, sometimes the proverbial glass ceiling feels very real indeed - a barrier keeping you from fulfilling your potential. Unlike other books, which focus on fixing you, Kick Some Glass empowers you to break through your glass ceiling and guides you toward understanding your context and uncovering what you really want, what your definition of success is, what your values are, and how to set the goals to reach your potential.

What role do Aristotle's four transcendent virtues - truth, beauty, goodness, and unity - play in the workplace? In this program, Tom Morris argues that Aristotle's virtues must be present in our modern business environment if real excellence is to flourish, and shows us how we can avert a spiritual crisis in our business lives by looking to the wisdom of the ancient philosophers.

If you find yourself getting fed up and frustrated with a colleague whose incompetence is driving you crazy, a boss who gets angry when you're not a mind reader, or an employee who habitually challenges your authority, chances are you're caught in an emotional trap in the workplace. Quit complaining and do something!

Un verdadero clásico contemporáneo, Liderazgo sin límites ha influido en generaciones de líderes de todo el mundo desde que se publicó por primera vez en 2002. En este audiolibro intemporal, las destacadas autoridades en liderazgo Ronald Heifetz y Marty Linsky dan vida al concepto transformador de liderazgo adaptativo y ofrecen ideas poderosas y prácticas para reducir los riesgos de dar un paso al frente. Tan profundo como útil, Liderazgo sin límites es tu guía esencial para liderar el cambio con valor, aptitud y sabiduría.

Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. The Employee Experience Advantage guides listeners on a journey of creating a place where people actually want to show up to work.

As an executive with decades of management experience at top Silicon Valley companies including YouTube, Google, and Twitter, Bruce Daisley has given a lot of thought to what makes a workforce productive and what factors can improve the workplace to benefit a company’s employees, customers, and bottom line. In his debut book, he shares what he’s discovered, offering practical, often counterintuitive, insights and solutions for reinvigorating work to give us more meaning, productivity, and joy at the office.

In The 5% Rule of Leadership: Using Lean Decision-Making to Drive Trust, Ownership, and Team Productivity, veteran technology leader and executive Anil Singhal delivers a transformative approach to project management and company leadership. He explains how to focus your efforts on the first, critical stages of any project or initiative to multiply your results and efficacy, delegating the rest to their capable team.

Economic injustice caused by wealth disparity is quickly becoming the hottest debated topic in America. Employee ownership is not the only answer for economic justice, but it can be a critical puzzle piece for tens of millions of Americans where the current inherent disadvantage of circumstance stands in their way. Create Amazing demonstrates how ownership can provide the ultimate competitive advantage to a growing company - and the nation.

Based on five years of proprietary research, How Remarkable Women Lead speaks to you as no other book has, with its hopeful outlook and unique ideas about success. It's the new "right stuff" of leadership, raising provocative issues such as whether feminine leadership traits (for women and men) are better suited for our fast-changing, hyper-competitive, and increasingly complex world. In this book, McKinsey & Company consultants Joanna Barsh and Susie Cranston establish the links between joy, happiness, and distinctive performance with the groundbreaking model of Centered Leadership.

Great teams are built and maintained with great intention, though they can make it look deceptively easy. Too many teams engage in dysfunctional behaviors or fall into territorialism, apathy, and unproductive relationships. The result? An overwhelmed, unengaged, and stressed-out workforce that settles for average or poor performance.

The Change Cycle offers a tested, six-stage approach for successfully navigating common work-life transitions so that you not only get through them but emerge stronger and better able to face the next challenge.