Workplace Development

Black Businesses offer great customer service generally. However, we also know that many Black business owners have long been plagued with the title of offering less than acceptable customer service in certain sectors. A small but significant number have spawned a reputation that makes them the butt of comedy and conversation in and outside the home. It is a topic that has intrigued Business Advisor, Consultant, and Author Yvonne Witter enough to research the problem. This book is the result.

A look inside the culture of Amazon, one of the most successful companies in the world, and of its relentless, brilliant founder, Jeff Bezos. When Amazon.com launched in 1995, it was with the mission "to be Earth's most customer-centric company". Through creating and sustaining a culture of innovation, the company has proven a track record of building and scaling new businesses.

This book will change how you think about what drives you to succeed. Groundbreaking new research reveals how your state of mind holds the key to your motivation, success and happiness. Compelling evidence combined with inspiring stories and insights will unlock a powerful new mind-set that will instantly boost your performance and open your eyes to what it really takes to excel.

The workplace of the future is being shaped today by Web 2.0 - a collection of breakthrough social media technologies - and by the Millennial Generation, people born between 1977 and 1997. The convergence of these emerging workplace trends has created a generation of hyperconnected workers who are placing increased pressure on employers to overhaul their approach to talent management.

On a scale of one to 10, how well can you control your temper on the phone? For me, I have moved from a two to a solid seven on most days. But I wasn’t always that way. It took a lot of practice and specific techniques to reach that point.

Organizational consultant Adrian Pei describes key challenges ethnic minorities face in majority culture organizations. He unpacks how historical forces shape contemporary realities and what both minority and majority cultures need to know in order to work together fruitfully.

How to articulate and assess what success looks like. The Social Profit Handbook offers those who lead, govern, and support mission-driven organizations and businesses new ways to assess their impact in order to improve future work rather than merely judge past performance. Drawing upon decades of leadership in schools and the foundation and nonprofit worlds, author David Grant offers strategies that help organizations take assessment back into their own hands, and improve their work as a result.

This audiobook covers a 10-step process to plan, practice, and rehearse a presentation on any business topic. You'll review techniques to identify your audience, purpose, and main message. You'll strategize about ways to include all necessary information and eliminate unnecessary details. You'll practice how you'll carry yourself as you speak and also practice asking and answering questions. All the book's techniques can help you build confidence and deliver an engaging, effective presentation.

Working with difficult people can reduce your morale, threaten your productivity, deplete your energy, and waste your time. But you don't have to be helpless in the face of other people's craziness! Knowing how to handle coworkers' disruptive behavior is one of the most important career skills you can have, allowing you to become a more valuable employee and a more self-reliant person.

In this fascinating and empowering book, King outlines the invisible barriers that hold women back at all stages of their careers, and provides readers with a clear set of takeaways to thrive despite the sexist workplace, as they fight for change from within. Gender equality is not about women, and it is not about men - it is about making workplaces work for everyone. Together, we can fix work, not women.

That is the challenge that all leaders face. This challenge grows more intense every day. Lead with Speed is the answer. This problem of speed is often disguised by other symptoms, such as "my projects cannot make an accurate prediction of when they will be done" or the stated need of "my teams need to take more risks." The real need is not reckless risk-taking that will lead to even more problems and finishing even later. The real need is for speed.

The Science of Getting Rich by the New Thought Movement author Wallace D. Wattles was published in 1910 and is still in print. This book is based on guiding one’s thoughts towards cultivating creativity and faith. It includes chapters on gratitude and how to use the will. The author explains how creation instead of competition is the hidden key to wealth attraction.

Richard Branson, one of the world's most famous and admired business leaders, argues that it's time to turn capitalism upside down - to shift our values from an exclusive focus on profit to also caring for people, communities and the planet. As he writes: "It's a vibrant and definite sea change from the way business was always done, when financial profit was a driving force. Today, people aren't afraid to say, Screw business as usual!-and show they mean it."

La cultura del Día Uno es una mentalidad de las startups que da a los líderes la capacidad de luchar contra los desafíos, abrazar el cambio, emplear una rápida toma de decisiones, innovar y, lo más importante, desarrollar una sana obsesión por los clientes. Utilizando el mantra y el ejemplo del gigante de la tecnología, Amazon, Valrie Grant muestra a los líderes de las startups cómo pueden desarrollar su propia cultura del Día Uno en su organización, sin importar el tamaño o la industria.

In this provocative book, Margaret Heffernan, former CEO and Fast Company contributor, fuses her own experience with that of hundreds of women to identify the biggest challenges and the best solutions that women face today. From VPs of Fortune 100 companies to entrepreneurs to women just starting their careers, she traces the patterns and themes underlying women's power, choices, love, sex, money, and other vital topics.

Tired of codependency? Would you like to master your relationships and be free? A practical solution is at hand! I’m very familiar with this issue, because for a long time, I’ve been struggling to be free in my own life (only to find myself saying “yes”, once again, to people using me as their own supply).

In Lifeboat, Maggie Craddock uses the stories of the survivors of the Titanic as a metaphor for hardworking professionals today facing uncertainty. They are swimming in waters jarred by sudden waves of downsizing, management shakeups, company mergers, dried-up funding, scandals, and probably a shark or two. The experiences of Titanic survivors, Craddock shows, offer lessons for a transformative workplace approach, one that recognizes that “every man for himself” does not work long-term.

Marketing has an image problem. Media-savvy millennials, and their younger Gen Z counterparts, no longer trust advertising, and they demand increased social responsibility from their brands - while still insisting on cutting-edge products with on-trend design. As always, brands need to be cool - but now they need to be good, too.

Overwhelmed is a map of the stresses that have ripped our leisure to shreds, and a look at how to put the pieces back together. Schulte speaks to neuroscientists, sociologists, and hundreds of working parents to tease out the factors contributing to our collective sense of being overwhelmed, seeking insights, answers, and inspiration.

A humorous yet practical five-step guide to ridding ourselves - and our companies - of the bureaucratic bottlenecks and red tape that plagues every office. How often in your life do you spend time following a rule or a procedure that makes no sense, offers little or no advantage and slows you down in the process? In a world of work governed by a system of well-intentioned rules, that's something that happens all too often.