Work Behavior

The ancient Chinese philosopher Sun Tzu taught that readiness is all, that knowledge of oneself and the enemy is the foundation of strength, and that those who fight best are those wise enough not to fight at all. These people were revered and known as "warrior-sages". Now, we refer to them as "suckers". Crazy Bosses and Sun Tzu teaches you how to wage war, win, and enjoy the plunder in the real world.

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

Discover how the nation’s largest senior living operator answered the call posed by the greatest public health crisis in 100 years with courage and resilience. CEO Cindy Baier shares a mesmerizing, behind-the-scenes look at how Brookdale Senior Living navigated the COVID-19 pandemic as she stood at the helm of a company with $3.5 billion of revenue in 2020. Woven together with her own personal accounts, Cindy highlights the broad symphony of voices and diverse cast of players who proved pivotal in helping save lives.

In Hyperefficient, Dr Mithu Storoni lays out the tools to retune our brains to the best settings for complex thinking, creativity, concentration, and decision-making. Based on intriguing scientific research, Hyperefficient is a must-have practical manual for your brain. Discover how to reach a brain state where prolonged mental work feels effortless - learn to thrive amidst the deluge of digital information at work, at home and in your whole life - become 'hyperefficient'.

From the best-selling author of The Little Book of Stress Relief comes the definitive guide to treating - and eliminating - excessive stress in the workplace. Dr. David Posen, a popular speaker and a leading expert on stress mastery, identifies the three biggest problems that contribute to burnout and low productivity: Volume, Velocity, and Abuse. He shares revealing anecdotes and offers clear descriptions of the biology of stress to illustrate how downsizing, economic uncertainty, and technology have made the workplace more toxic than ever.

Change your lifestyle. Develop safe and healthy habits. Have strong mental health, care for subjective well-being, strengthen your strengths and stay away from bad habits. Be self-motivated for change and development to stay safe and happy. Dr. Gurudas Bandyopadhyay, an experienced and well-renowned expert in Health, Safety, Security & Environment, has shared valuable insights on how you can think positively and inculcate safe behavior. This book is the toolbox that can help you to fix your problems starting from Tool Bx Talks to the De-briefing session when you call it a day. This book is ...

As a former chief human resources officer, head of Global HR Research and Analytics at a Fortune 100, and thought leader on this subject, Salvatore Falletta has witnessed first-hand the emergence of "creepy analytics" as a hot-button issue. In this one-of-a-kind guide, Falletta delivers a proven step-by-step process for establishing HR analytics capabilities that serve employees and organizations alike.

Online shopping continues to grow at an astounding rate. In 2012 more than $1 trillion were spent in online retailers alone. The nature of shopping is drastically changing - but with so little information on how best to interact with online customers, how are businesses to succeed?

Are you working from home? Then why not discover how to work from home better? Enjoy better results, better outcomes, and become better positioned for success in the changing and increasingly unpredictable future workplace. Based on the writer’s decade of experience working for his London employer from his home office in Australia, the audiobook’s central theme is adaptation and evolution and, as well as helping you to work from home better, it demonstrates how you can really seize this opportunity and enjoy the benefits of a better work-life balance.

Workers across all demographics, industries, and socioeconomic levels report exhaustion, burnout, and the wish for more meaningful lives. Drawing on years of research, Brigid Schulte traces the arc of our discontent from a time before the 1980s, when work was more compatible with well-being and many jobs enabled a single earner to support a family, until today, with millions of people working multiple hourly jobs or in white-collar positions where no hours are ever off duty.

The good news is that many of the things you can do to be a better manager for women are easy. In The Good Boss, CEO and business consultant Kate Eberle Walker offers timely, tactical advice based on her experience coaching managers, as well as the lessons she learned working her own way up the corporate ladder. Eberle Walker outlines nine straightforward rules that any manager can follow to help the women on their team - whether they oversee one, 100, or 1,000 employees.

With increased demand for hybrid and fully remote work styles, most firms understand that some form of distance work is here to stay—and have put some remote protocols in place. But many companies either see the shift to remote work as a threat to their culture and management style, or they just don’t know how to make the transition. It’s time to take advantage of the many opportunities remote work presents. This book will tell you how.

O que o CEO quer que você saiba descreve os fundamentos por trás do sucesso de qualquer negócio—seja uma grande empresa ou uma barraca de frutas na feira. Contando fascinantes histórias de companhias como Uber, Amazon, Apple, Toyota, Netflix, Walmart, GE e Starbucks, Ram Charan demonstra que os melhores CEOs têm em comum a capacidade de reduzir a complexidade do negócio e focar na sua essência. Consultor de alguns dos executivos mais bem-sucedidos do mundo, Charan ensina a importância de conhecer a fundo a empresa na qual você trabalh.

Ever feel like you’re so busy and stressed that you forget to breathe? Bill Mitchell is here to help. A psychologist who specialises in rebalancing the lives of the overwhelmed, overstressed and overscheduled, in this book Bill brings you tried and tested, practical solutions that will help you protect your energy and prioritise what is most important. Find out how to prevent the drift towards burnout and poor mental health that so many of us suffer from in our busy modern lives. Your family - and your boss - will thank you.

One of Silicon Valley's top leadership trainers distills his proven framework that has empowered teams at the world's most innovative companies - from Google and Facebook to Cisco Systems and biotech giant Genentech/Roche - to do the best work of their lives. Richard Lee has worked with thousands of ambitious leaders and their teams, and has found that they all share the same frustration. Whether it's because of communication breakdowns or systemic complexity, people at every level of an organization feel like their results fall short of their expectations.

The perils of a disengaged workforce are well known - low productivity, high employee turnover, and failure to meet organization-wide goals. Less well known is what to do about it. How do you create a workforce that is always ready, able, and eager to take the organization to the next level? You have to create a magnetic culture. As CEO of leading employee survey and HR consulting firm HR Solutions, Inc., Kevin Sheridan knows how it's done - and in Building a Magnetic Culture, he shares all his secrets.

The Only Leadership Book You'll Ever Need teaches leaders how to overcome their most difficult obstacle: employee engagement. By pinpointing specific areas leaders can focus on and change,this book shows how one leader can effectively change the entire workplace environment - for the better.

To perform better in any situation - in your career, hobbies, relationships, or in any facet of your life - it is critical to develop psychological skills, which, just like physical abilities, can be taught, learned, and practiced. Both as individuals and as groups, we can tone these psychological skills and use them to heighten awareness, foster talents and technical abilities, and reach peak performance. Mental preparedness and psychological awareness are the keys to thriving in any environment.

We've long been told our ability to succeed depends on our IQ, talent, education level, gender, job title, or when and where we were born. Great Work turns that conventional thinking on its head to reveal that innovation can come from anyone, anywhere.

A future-proof guide to rehumanising the workplace in order to bring about greater personal success and corporate productivity, from two global authorities in workplace mental health. In recent years, workplace toxicity, industry volatility, employee isolation and technology-driven change have threatened the psychological well-being of employees. The rise of quiet quitting has shown that when we can't flourish at work, both personal success and corporate productivity suffer.