Work Behavior

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

Why are some entrepreneurs extremely successful while others can barely scrape by? What do they do differently than the rest? Is there a pattern to success?

Teams Unleashed provides a systematic approach for coaching teams to sustainable high performance in organisations. The book describes the essential competencies and specific skills for coaching teams and provides exercises and activities for implementing them. Listeners will find a research-based model and method with a carefully documented track record reinforced with practical tools to create an effective, collaborative team culture, transform team performance and reliably deliver results.

With great tenderness, transparency, and candor, Tami Longaberger opens her heart, offering readers a glimpse of her unique American Dream, the kind not handed down or given freely, but earned by hard work and fierce tenacity. Longaberger prompts listeners to dream bigger, think more broadly, and risk taking the road less traveled in business and in life.

Goals is for anyone in the workplace who wants true success at work and at home. Designed after the Business Goals program, Jud Boies developed this practical guide for achieving what we want most while building relationships along the way. This book follows the life of Todd Hanson, a fictional character who reaches amazing success through the Business Goals program. Everything Todd goes through has happened in real life to people who have adopted the principles in this unique system.

The Art of Managing Humans replaces work relations with working relationships, improving leadership through open communication, promoting welfare, worker involvement, and transparency. It is aimed at any manager, executive, and HR person who wants to identify the crucial balance between management and employees and the practical differences it bridges between mediocre companies and successful organizations.

¿Qué pasaría si en lugar de este escenario se propiciara la felicidad en el trabajo como fin para ser felices como personas, y viceversa? A esta gran pregunta da respuesta Santiago Vázquez y lo hace desde la Psicología Positiva. Para el autor es imposible trabajar y vivir de otra forma y más cuando de aquí a que podamos jubilarnos tendrán que pasar unos cuantos años. Si vamos a trabajar 40 años o más, ¿podemos renunciar a intentar ser felices? La respuesta es un no rotundo.

O que o CEO quer que você saiba descreve os fundamentos por trás do sucesso de qualquer negócio—seja uma grande empresa ou uma barraca de frutas na feira. Contando fascinantes histórias de companhias como Uber, Amazon, Apple, Toyota, Netflix, Walmart, GE e Starbucks, Ram Charan demonstra que os melhores CEOs têm em comum a capacidade de reduzir a complexidade do negócio e focar na sua essência. Consultor de alguns dos executivos mais bem-sucedidos do mundo, Charan ensina a importância de conhecer a fundo a empresa na qual você trabalh.

Whether you believe it or not, the quantum world is real! Quantum physics discovers the behavior of energy and matter at the nuclear, atomic, molecular, and even smaller levels. This book will make such a complicated subject simple to comprehend. It avoids the complicated math and jumps right into all the implications, thought experiments, paradoxes, and concepts that make quantum physics so intriguing to people out there.

In A World Without Email, Cal Newport argues that this steady flow of distractions disrupts us from achieving any meaningful work, causes us undue stress and is costing businesses millions in the form of untapped potential. Newport shows us how to completely reimagine and redesign workflow and processes without the constant pings of emails distracting us.

It’s a new era of business and consumerism - and you play a role in defining it.

Today’s biggest trends - the mobile web, social media, real time - have produced a new consumer landscape. The End of Business As Usual explores this complex information revolution, how it has changed the future of business, media, and culture, and what you can do about it. This is the end of business as usual and the beginning of a new era of relevance.

Change is never a stepwise or easily prescribed process. Rather, it is messy and complicated, and its outcomes are easily swayed by a host of factors. In this context, leaders need to develop and utilize realistic frameworks for organizational change. They need to implement a holistic change model that defines and justifies the proposed change, and takes account of both the abilities of those who will be asked to lead and carry out the change, and the context in which the change is to occur.

For the first time in history, we have up to five generations at work. In the context of a world in flux and polycrisis, our diversity is a powerful force multiplier for good, if we debunk the stereotypes and know how to unlock it.

After a period of tremendous upheaval, it is necessary for organizations to transform alongside their employees and welcome new ways of working. While it is impossible to predict which changes will be successful, it is crucial for leaders to now ask: what should work look like to achieve productive, healthy, and safe organizations? In Brave New Workplace, Julian Barling argues that we should focus on creating environments in which employees can flourish, rather than relying on the resiliency of workers to withstand difficult working conditions.

La tendencia actual es buscar que los empleados se sientan cada vez mejor en sus lugares de trabajo. Aunque esta es una labor en principio de las empresas, los empleados pueden también diseñar estrategias que les ayuden a construir mayor bienestar en su trabajo. Este libro busca presentar herramientas para poder tener un ambiente laboral sano.

Make continuous learning part of your company's DNA - and growth, profits, and sustainability will follow. Keeping up with the pace of change may seem impossible, but it's not. The secret is to make continuous learning a top value for every person on the team so when change happens, everyone is prepared.

In lively prose that is as engaging as it is illuminating, Dattner tells a host of true stories of those he has worked with - from the woman who was so scapegoated by her colleagues that she decided to quit, to the clueless boss who was too quick to blame his staff. He shares a wealth of insight from the study of human evolution and psychology to reveal the underlying reasons why people are so prone to blaming and credit-grabbing; it's not only human nature, it's found throughout the animal kingdom.

Do you want to build your business? Get more customers or clients? Have better relationships in the workplace? The Dog Type system can help you have more success in your business or the workplace, since it helps you adapt your approach to the style of whoever you are dealing or working with. There are four basic Dog Types in a system that builds on other personality type systems - Myers-Briggs, DISC, and the red-yellow-blue-green color profile.

Overcoming Ageism offers stories, research, and advice about navigating gendered age discrimination and bias at work. From advocating for yourself to ensuring continual learning and curiosity, you'll learn how to show others the unique expertise you bring to the organization and take back control of your career growth.

Are you currently stuck in a job you don’t like? Do you have a passion, but you just don’t know how to connect the dots? Are you a person who feels unmotivated, or are you at a stage in your life where you feel like you have reached a plateau? The rapid revolution of the 21st century means that the world of employment is constantly changing and evolving. Keeping up with times is a must if you don’t want to be left behind. The world of work never surprises us with the opportunities and ventures that appear on a year-to-year basis.