Work Behavior

Conventional product development focuses on the solution. Empathy is a mindset that focuses on people, helping you to understand their thinking patterns and perspectives. Practical Empathy will show you how to gather and compare these patterns to make better decisions, improve your strategy, and collaborate successfully.

The Art of Managing Humans replaces work relations with working relationships, improving leadership through open communication, promoting welfare, worker involvement, and transparency. It is aimed at any manager, executive, and HR person who wants to identify the crucial balance between management and employees and the practical differences it bridges between mediocre companies and successful organizations.

HGTV cofounder Susan Packard launches the next chapter in emotional intelligence (EQ) and shows you how to increase your personal satisfaction and productivity - in work and life - via her three-step path toward EQ Fitness.

Many White leaders want to create change but don't know how to do so appropriately and effectively. How do you know where the blind spots are that can create obstacles for people of color? Your intentions may be sincere and heartfelt, but intentions aren't enough. In It's Time to Talk About Race at Work, Kelly McDonald delivers a much-needed road map for businesspeople.

Silicon Valley technology is transforming the way we work, and Uber is leading the charge. Upending our understanding of work in the digital age, Uberland paints a future where any of us might be managed by a faceless boss. Based on award-winning technology ethnographer Alex Rosenblat's experience of riding over 5,000 miles with Uber drivers, daily visits to online forums, and face-to-face discussions with senior Uber employees, Uberland goes beyond the headlines to reveal the complicated politics of popular technologies that are manipulating both workers and consumers.

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

To perform better in any situation - in your career, hobbies, relationships, or in any facet of your life - it is critical to develop psychological skills, which, just like physical abilities, can be taught, learned, and practiced. Both as individuals and as groups, we can tone these psychological skills and use them to heighten awareness, foster talents and technical abilities, and reach peak performance. Mental preparedness and psychological awareness are the keys to thriving in any environment.

With increased demand for hybrid and fully remote work styles, most firms understand that some form of distance work is here to stay—and have put some remote protocols in place. But many companies either see the shift to remote work as a threat to their culture and management style, or they just don’t know how to make the transition. It’s time to take advantage of the many opportunities remote work presents. This book will tell you how.

One thing I have always thought about is whether lazy people can really be motivated well enough to achieve great things in life, if someone is reading inspirational quotes and listening to motivational speakers but not actually putting any effort into improving his or her own life, can anything really change in their lives? Every day we are lectured by these ''Be The Best You Can Be in life,'' coaches without telling us exactly what we need to do to get where we wannabe. These life coaches have made careers out of other people's misery. There was once a guy in my neighborhood who created a...

If you’ve ever hidden your real self to belong, Embrace the Power of You will resonate. Timm’s journey toward self-acceptance provides a wealth of insight into the reasons why people feel alienated and invisible in the workplace. Timm knows firsthand the fear and shame that comes from hiding your identity, and shows how to overcome those feelings one small step at a time. By offering practical tips and strategies based on research and personal experience, Timm proves an expert guide for those who want to bring their authentic selves to work and don’t know where to begin.

O que o CEO quer que você saiba descreve os fundamentos por trás do sucesso de qualquer negócio—seja uma grande empresa ou uma barraca de frutas na feira. Contando fascinantes histórias de companhias como Uber, Amazon, Apple, Toyota, Netflix, Walmart, GE e Starbucks, Ram Charan demonstra que os melhores CEOs têm em comum a capacidade de reduzir a complexidade do negócio e focar na sua essência. Consultor de alguns dos executivos mais bem-sucedidos do mundo, Charan ensina a importância de conhecer a fundo a empresa na qual você trabalh.

Transform your teaching experience and regain control of your classroom. DISCOVER HOW TO GUIDE AND CONTROL STUDENT BEHAVIOR IN JUST 5 EASY STEPS and start seeing results immediately!

Goals is for anyone in the workplace who wants true success at work and at home. Designed after the Business Goals program, Jud Boies developed this practical guide for achieving what we want most while building relationships along the way. This book follows the life of Todd Hanson, a fictional character who reaches amazing success through the Business Goals program. Everything Todd goes through has happened in real life to people who have adopted the principles in this unique system.

Philosophy professor and entrepreneur Stephen Hicks takes a critical look at unquestioned assumptions in the arena of business ethics.

Make continuous learning part of your company's DNA - and growth, profits, and sustainability will follow. Keeping up with the pace of change may seem impossible, but it's not. The secret is to make continuous learning a top value for every person on the team so when change happens, everyone is prepared.

Are you working from home? Then why not discover how to work from home better? Enjoy better results, better outcomes, and become better positioned for success in the changing and increasingly unpredictable future workplace. Based on the writer’s decade of experience working for his London employer from his home office in Australia, the audiobook’s central theme is adaptation and evolution and, as well as helping you to work from home better, it demonstrates how you can really seize this opportunity and enjoy the benefits of a better work-life balance.

Today, the topic of remote work is everywhere we look. We think, work, and plan remotely. Remote has clearly become a critical success factor in the business world. But still, producing outstanding results with remote work remains a challenge for most executives, managers, and team members. But it does not need to be that way. This book has the answers that will help you master remote work! Inside Surviving Remote Work, you’ll learn the tools, strategies, and tactics to survive and thrive in the remote age.

Inspired to extend a helping hand to ambitious women working in corporate America, a veteran executive offers honest, practical, slightly irreverent advice about navigating companies that are run and populated predominately by men: how to interpret their sometimes surprising behavior, avoid common mistakes, flourish with the good guys, deal with the bad guys, and nurture a wonderful, satisfying career in a non-traditional role.

What if leaders stripped away all preconceptions about how business operates, allowing the organization to go back to its core and build itself back up to become something new—something so responsive, so innovative and resilient, it becomes virtually non-displaceable in the market? The Regenerative Business sets the stage for what is now only dreamt of by most of today's forward-thinking leaders and paves the path to make it possible.

Larson looks carefully into the challenges and opportunities that people and companies face today as work changes. Chapters address the issues that vital stakeholders experience in remote-work environments, including the remote worker, remote teams, managers of remote workers, and companies with remote workforces. Larson also incorporates real-world examples to illustrate key points and demonstrate best practices.