Winning Relationships

The success of every business and organization is in its customers service delivery and relationship. I have seen organizations struggle for lack of effective or poor customer service delivery. I critically observed this gross failure in businesses and I decided to write this little hand book to help staffs and managers effectively boost their customer services capacity. It is a must read for everyone who works in the hospitality industry or runs a hospitality business. Many organizations focus more on profit and fall short in strengthening and developing their customer services system. ...

Competence is the most highly valued professional trait. But it’s not enough to be competent, you have to convey your competence. World-renowned negotiation and deception detection expert, business professor, and mentalist Jack Nasher offers effective, proven techniques to convince others that we are talented, trustworthy, and yes, even brilliant. With Nasher’s help you can showcase your expertise, receive the recognition you deserve, and achieve lasting success.

Muchas parejas tienen serios problemas de disfunción, especialmente en el área del manejo del dinero. Pero en medio de tanto estrés y división, hay esperanza. En Un equipo ganador, el consejero, economista y autor best seller Dr. Andrés Panasiuk muestra que hay otro camino hacia la salud financiera y cómo ser un equipo ganador....

Audie Award, Business/Educational, 2016. America's favorite football player turned morning talk show host, Michael Strahan, reads his book of motivational advice on how to turn up the heat and go from good to great in pursuit of your personal ambition. Inspiring and chock full of advice that will help you make significant strides toward pursuing your dream, Wake Up Happy is a book no one, young or old, male or female, will want to miss.

Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers. In The Customer Centricity Playbook, Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer.

Wouldn’t it be nice if you could cut through the clutter and create consensus for your ideas and proposals? In this audiobook, author and humanist Jennifer Hancock discusses recent research on how ideas are formed and changed to help you understand why and how to yield to your opponent. You'll learn how to turn the conversation around using Socratic questioning techniques to frame the underlying moral debate to your advantage.

Before focusing on how you can influence people, you must learn to recognize the techniques some already use. There is a psychology behind all this and you, too, can know it. Knowing these facets of psychology, but above all how you identify yourself, will help you analyze the big picture of each situation and put you in the position of control to influence others.

El libro Cómo ganar amigos e influir sobre las personas es un clásico en mayúsculas de la literatura sobre autoayuda, que todavía a día de hoy sigue vendiendo más de 200 ejemplares a la semana. Esta nueva edición es una relectura del clásico con una perspectiva moderna y actual dirigida a las chicas y mujeres de hoy en día; un libro con todas las claves para conocer y entender a los otros a través del empoderamiento y desde una perspectiva femenina y feminista.

This empowering guide offers practical strategies and exercises to disrupt patterns of behavior, unleash your strengths, and navigate challenges with grace. With a focus on personal growth, professional success, and finding fulfillment, it provides the tools and wisdom to guide you toward your desired destination. Delve into the powerful realms of physiology and psychology as you tap into your personal growth and professional success.

Robert Olen Butler, author of Perfume River, A Good Scent from a Strange Mountain, and A Small Hotel, teaches graduate fiction at Florida State University—his version of literary boot camp. In From Where You Dream, Butler reimagines the process of writing as emotional rather than intellectual and tells writers how to achieve the dream space necessary for composing honest, inspired fiction.

An explosive, sweeping account of the scandal that has sent the Catholic Church into a tailspin - and the brave few who fought for justice. Part history, part journalism, and part true-crime thriller, Michael D'Antonio's Mortal Sins brings to mind landmark books such as All the President's Men, And the Band Played On, and The Informant, as it reveals a long and ferocious battle for the soul of the largest and oldest organization in the world.

Are you ready to take control of your destiny and claim the life you’ve always dreamed of? In Winning, James DeCicco shatters the myths about success and lays out the blueprint for achieving greatness - On your terms. Packed with real-world strategies, thought-provoking stories, and actionable insights, this book isn’t just about achieving your goals; it’s about transforming the way you see yourself and the world around you.

Nos relations avec les autres sont déterminantes pour notre qualité de vie ! La facilité de contact est un puissant moteur de succès : être recherché pour ses qualités humaines, créer la sympathie, faire passer ses idées, savoir motiver, corriger sans gâcher une relation de travail… Cela s’apprend ! Ce livre, utile à tous les âges et dans tous les métiers, vous donnera tous les conseils pour développer des relations humaines de qualité, nécessaires à l’efficacité professionnelle et personnelle.

Confidence affects how we deal with stress and how we fulfill our potential to achieve the results we desire. In sports and in life, confidence is the underlying factor determining mental and physical performance, leading to overall success. This book by experienced mental performance specialist Isabelle Hamptonstone contains a collection of powerful techniques and tips to help hockey players overcome lack of confidence.

Wendy has moved on with her life after Brent moved to Idaho with his family, and it's been years since she's seen or talked to him. Russell has become the love of her life until Brent unexpectedly shows up at her door one evening when she's on a date with Russell, leaving Wendy totally confused. What should she do? Sometimes being hit with snowballs by boys and having them pull your hair was a lot easier. Being grown-up was challenging...with so many choices! Should she choose Brent or Russell? See who Wendy chooses in book 3 of the continuing series of Wendy!

Do you struggle with starting conversations or keeping them going? Do you often find yourself at a loss for words, or feel like your interactions lack depth and meaning? Do you want to make a stronger first impression, build rapport quickly, and leave a lasting impact on those you meet? If so, help is at hand!

Have you been plagued by constant setbacks? Are you stuck in a situation where success seems so far away? Are you uncertain how to move forward? My name is Dan McMann. I am a retired financial advisor and self-help guru who has helped thousands of clients and their children achieve success. This book is your key to understanding how to develop the right mindset to empower you to succeed no matter the odds.

Improved communication will enable you to demonstrate your value to others and defend your arguments, but also feel more secure in any scenario. The knowledge throughout this book will offer you the abilities you'll need to be assertive and in command. You'll discover how to enhance your connections, advance your profession, and gain the trust of all colleagues, relatives, spouses, employees, and even your employer with this knowledge.

As if love and relationships weren't already perplexing, how in the world can you find your purpose partner in a pandemic? Discover how to use sound discernment to see through the mask and heal from your past. Relationship Rules renders insight to navigate the ups and downs of dating, love, and relationships through the prism of purpose. Dr. Eddie Connor shares timeless truths on how to build healthy relationships with boundaries that save you from headaches and heartache.

Are you ready to help teens unlock the secrets to building wealth, achieving financial independence, and securing their future? Do you want to transform their curiosity about money into actionable strategies for success? From Emma Davis—licensed clinical social worker, financial educator, and teen advocate—comes Investment Guidebook For Teens: The Ultimate Start to Growing Your Wealth Before 21. This game-changing book offers step-by-step guidance to help teens master personal finance basics and confidently venture into the world of investing, from stocks to crypto.