Winning Relationships

We need trusting, customer-supplier relationships now more than ever. Technology allows us to understand customers far better at a data level and gives us myriad new ways to communicate. But this explosion of data and technology also creates noise; noise we have to cut through to find trust. Trust. It sits at the heart of all strong relationships. It is no less so in customer relationships. And without trust, the sales process becomes transactional. The dynamics of a technology-based, fast-paced, commercially oriented world cause many salespeople to fall into the transactional-selling trap....

Do you find it hard to connect with other people? Do your relationships feel stale and lack real, meaningful connections? Do you wish you were more confident, charismatic, and likable? How to Make People Like You is a book with detailed insights on everything you need to know when it comes to going from a shy, anxious, and awkward individual and transforming yourself into someone who can unapologetically be your real, genuine, and authentic self.

This is the kind of book that you don’t read once; you read it forever.—Jay Baer, president of Convince and Convert and author of Hug Your Haters: How to Embrace Complaints and Keep Your Customers Social media has changed customer service forever. It has shifted power from brands to consumers, requiring a different way of thinking about customer engagement. Dan Gingiss has interviewed dozens of business leaders on his podcast, Focus on Customer Service. From those conversations and his own real-world experience at multiple Fortune 300 companies, Gingiss has developed a series of best ...

Nos relations avec les autres sont déterminantes pour notre qualité de vie ! La facilité de contact est un puissant moteur de succès : être recherché pour ses qualités humaines, créer la sympathie, faire passer ses idées, savoir motiver, corriger sans gâcher une relation de travail… Cela s’apprend ! Ce livre, utile à tous les âges et dans tous les métiers, vous donnera tous les conseils pour développer des relations humaines de qualité, nécessaires à l’efficacité professionnelle et personnelle.

Family meant everything to Ayden Stratton. It always had even when he didn’t always allow it to show. Because of that, he understood the fury in Tobias Blaise’s eyes when they learned that his sister had been dragged out the backdoor of her restaurant despite every effort to stop her from being kidnapped. Fury didn’t begin to describe what he saw in his brother’s face. Cassidy Blaise might be Tobias’s sister, but she was Benjamin’s entire world. Tobias Blaise never expected to find any woman he wanted to spend his life with, let alone one who looked at him the way Ellis did, ...

In The Science of Social Intelligence, you'll have over 30 studies, new and old, broken down in a way that answers the question, "How can I use this science in my everyday life?" Rely on findings from psychology, cognitive science, and behavioral economics, rather than one person's anecdotal advice of what works.

A research-based guide to navigating the newest dating phenomenon - "the love gap" - and a trailblazing action plan to help smart, confident, career-driven women find (and keep) their match. For a rising generation of young women, the sky is the limit. Women can be anything and have everything. Smart, driven, assertive women are succeeding at just about everything they do - except romance. Why are so many men afraid to date smart women?

There are times when life feels like it has you cornered: financial difficulties, relationship issues, work problems, all of the above. Every one of us, at one time or another, will have to face up to the challenges that come our way. And there are two ways of meeting them: negatively, where blame is the answer, where other people are at fault, where you haven’t been treated fairly. Or positively, where you own the situation, learn and grow from it and become a better person at the end of it.

The moment you've been working for all your life may happen today. The outcome of the game is on your shoulders. So ask yourself: Is my career a runaway success? Am I a champion to my family? Am I excited to get up every morning and start another day in my own shoes? Winners can honestly answer each question "yes". Being a winner is an attitude, a way of life, a self-concept.

Ready to attract prosperity and manifest lottery wins with ease—even if you've faced financial challenges all your life? Are you constantly feeling overwhelmed by financial pressures and struggling to believe in your ability to attract wealth? Do you wish you could break free from self-doubt and tap into a stream of limitless abundance? If these questions resonate with you, you're not alone. Countless individuals grapple with financial stress and limiting beliefs, yearning for a breakthrough.

Like the educator who changed his life, Thornton became a classroom teacher. But budget cuts took his job, and he decided to rewrite his story using his artistic talent. Thornton’s artistry and work ethic got him attention at Coca-Cola, both good and bad. He had to figure out a way to navigate this new world, where higher-ups praised him but coworkers reminded him of his “blackness” by drawing a noose in his workstation. He persevered by learning to appreciate and embrace diversity, people resources, and conflicting opinions.

There are enormous differences between managing and coaching. Yet many companies and organizations encourage their leaders to coach teams without ever teaching them how. Nathan Jamail, a leading consultant, professional speaker, and the president of his own group of businesses, trains coaches at several Fortune 500 companies and learned that it takes not only different skills to achieve success, but a truly effective coach needs an organizational culture that creates and multiplies the success of every motivated team member.

Learn the real reasons you are losing out to your competitors, and dramatically increase your winning percentage in your most important, high-stakes new business battles. Maybe you know how to sell. But do you know how to win, and win often, when the stakes are high and the competition is strong? Winning is Better: The Journey to New Business Success will take you on the journey to new business success. You might be a chief sales, revenue, or business development officer. A chief marketing officer. A chief financial or operations officer. You might lead a sales, business development or ...

Jackson Pierce goes from hero to zero in four seconds. Despite an amazing comeback performance against the cross-town rival, he can’t get past the last play that ends the season, one game short of state.

The Truth About what women want in their Soulmate This book takes you deep into the minds of women. Not just one kind of person, but almost all. Women all across the world are changing and they make excellent all-rounders. The current generation Alpha can distinguish a bad choice from a good choice in a man, before getting into commitment. They aren’t shy to claim for the respect that they have always deserved as women. While women of the 21st century are playing multiple roles as the bread winner, the perfect daughter, a cute sister, the best mother etc. Men across the globe are also ...

Dr. Luntz offers more than 70 new “words that work” for private one-on-one meetings with your boss, for public presentations to hundreds of colleagues, or for television appearances that reach millions. There are more than three dozen specific lessons and recommendations—and each one directly illustrates the nine essential action-oriented principles of winning at every level: People-Centered, Paradigm-Breaking, Prioritizing, Perfection, Partnerships, Passion, Persuasion, Persistence, and Principles.

Among the most successful leaders throughout history - from Abe Lincoln to Rosa Parks, Mahatma Gandhi to Susan B. Anthony, Martin Luther King, Jr., to Nelson Mandela - some were brilliant mathematicians and economists, others were creative visionaries, still others were masterful at strategic planning. Their mastery of their field wasn't the secret to their highly effective leadership. All of their skill, grit, resilience, charisma, and courage emanated from one thing: their strength of character.

A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why". It’s the ultimate guide to spotting the many different kinds of bull people pull in order to win over the crowd, rather than argue the point at hand. There’s very few of them that don’t immediately bring examples to mind, and having it laid out clearly like this is the perfect armour to stop people derailing you.

Today's technology has made sinful experiences and deadly choices accessible to our teenagers and young adults with just a click. And parents are left with the disappointments—and devastating fallout—of their children's choices. Through sharing her own story of praying three very wayward prodigals home, Laine Lawson Craft offers not only hope and insight, but also a practical, tried-and-true battle plan for parents walking this heartbreaking season of life.

A cataclysmic explosion has given earthly teens astronomical powers-when the star Mentarsus-H went supernova at their conceptions, the teens absorbed the shattered soul of the star and inherited unimaginable abilities. Now the Star Shards have become like gods, drunk on their own power-and ripe for manipulation by The Bringer, a creature who would turn them against one another and transform the planet into his own personal feeding ground. But who is more dangerous: The Bringer or the Star Shards?