Winning Relationships

The success of every business and organization is in its customers service delivery and relationship. I have seen organizations struggle for lack of effective or poor customer service delivery. I critically observed this gross failure in businesses and I decided to write this little hand book to help staffs and managers effectively boost their customer services capacity. It is a must read for everyone who works in the hospitality industry or runs a hospitality business. Many organizations focus more on profit and fall short in strengthening and developing their customer services system. ...

Winning teammates are the people that make it possible for any group to succeed - the people on whom others depend. Winning teammates are the people who others want to work with. Winning teammates bring more than just technical skills - they bring interpersonal skills that every great organization needs to create and maintain a positive and productive culture. In the book, you meet Nick Turner, a talented worker who finds himself changing jobs - again.

John Maxwell cree que las mayores lecciones que aprendemos en la vida son de nuestras pérdidas. Todo el mundo experimenta pérdida, pero no todos aprenden de la misma. En veces se gana - a veces se aprende, Dr. Maxwell explora las lecciones más comunes que aprendemos cuando experimentamos la pérdida. El aprendizaje no es fácil en los tiempos muertos, se necesita disciplina para hacer las cosas bien cuando todo anda mal. Este audiolibro proporciona una guía para hacer precisamente eso.

In Life as Sport, sport psychologist Dr. Jonathan Fader shares the skills that he teaches professional athletes - to enhance motivation, set productive goals, sharpen routines, manage stress, and clarify thought processes - and applies them to real-world situations. Dr. Fader's audiobook is the product of thousands of hours of conversations with athletes from various teams and sports.

Learn the real reasons you are losing out to your competitors, and dramatically increase your winning percentage in your most important, high-stakes new business battles. Maybe you know how to sell. But do you know how to win, and win often, when the stakes are high and the competition is strong? Winning is Better: The Journey to New Business Success will take you on the journey to new business success. You might be a chief sales, revenue, or business development officer. A chief marketing officer. A chief financial or operations officer. You might lead a sales, business development or ...

Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers. In The Customer Centricity Playbook, Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer.

Farnoosh Torabi is familiar with fear. Growing up in the 1980s as the daughter of Iranian immigrants, she was warned to always play it safe. She spent her childhood immersed in fear—of rejection, loneliness, missed opportunities, and falling short of her potential. Of course, now her mother says, “It all worked out, didn’t it?” Funnily enough, it did. Farnoosh came to the realization that fear never limited her. Instead, it has become a friend, opening her world and equipping her with the tools and street smarts to navigate life’s trials and thrive on her own terms.

In the pursuit of success, the power of the mind cannot be underestimated. In "Winner's Mindset: Harnessing the Power of Positive Thinking," author Leon Ehumadu takes you on a transformative journey into positive thinking and its profound impact on achieving your goals. Drawing from the latest research in psychology and personal development, this book offers practical strategies and insights to help you cultivate a winning mindset. By shifting your perspective and embracing positivity, you can unlock your full potential and create your desired life.

Told from the viewpoint of a self-described competition junkie, Compete, Play, Win is a look at the psychology behind the competitive drive, a look at the sociological ramifications of acting on competitive impulses, and a book of advice on how to channel those impulses for personal gain in business, sport, and in life.

With practical advice, virtual-selling techniques you can apply immediately, and the latest groundbreaking research, Virtual Selling: How to Build Relationships, Differentiate, and Win Sales Remotely will take you step-by-step through everything you need to do from mastering the medium to sharpening your virtual-selling skills. Discover how to overcome virtual-selling challenges and reach your sales goals without face-to-face meetings.

Dale Carnegie’s rock-solid, time-tested advice has carried countless people up the ladder of success in their business and personal lives.

El libro Cómo ganar amigos e influir sobre las personas es un clásico en mayúsculas de la literatura sobre autoayuda, que todavía a día de hoy sigue vendiendo más de 200 ejemplares a la semana. Esta nueva edición es una relectura del clásico con una perspectiva moderna y actual dirigida a las chicas y mujeres de hoy en día; un libro con todas las claves para conocer y entender a los otros a través del empoderamiento y desde una perspectiva femenina y feminista.

Struggling with what to say when love gets complicated? This self-help book is your ultimate guide to handling tough conversations with confidence, grace, and a touch of psychology. Ever found yourself lost for words when he's pulling away? Unsure how to express your needs without pushing him further? Talk Like a Queen gives you the tools to communicate effectively, whether you're dealing with misunderstandings, setting boundaries, or deciding when it's time to walk away. Packed with actionable advice and real-life examples, this self-help book is designed for women who want to navigate ...

In today’s competitive sales landscape, closing deals requires more than just a great product or service—it demands mastery of negotiation. *The Art of Negotiation: Mastering Deals for Sales Success* equips sales professionals with the tools, strategies, and confidence needed to excel in every negotiation. This comprehensive guide delves into the entire negotiation process, from effective preparation to closing the deal. You’ll learn how to build rapport, handle objections, and negotiate ethically, while balancing competitive and cooperative approaches to create win-win outcomes. With...

27 Ways to Win Arguments is your ultimate playbook to mastering the art of winning arguments. Packed with 27 battle-tested psychological techniques, you’ll gain the ability to persuade, influence, and defend yourself in any debate, whether it's a casual discussion or a high-stakes confrontation.

In a good negotiation, everybody walks away a winner. Drawing on her nearly two decades of experience negotiating multimillion-dollar agreements with the most savvy people in sports, Molly Fletcher provides the strategies and tactics business professionals need to find common ground, strengthen relationships, and close more deals.

Today's technology has made sinful experiences and deadly choices accessible to our teenagers and young adults with just a click. And parents are left with the disappointments—and devastating fallout—of their children's choices. Through sharing her own story of praying three very wayward prodigals home, Laine Lawson Craft offers not only hope and insight, but also a practical, tried-and-true battle plan for parents walking this heartbreaking season of life.

Audie Award, Business/Educational, 2016. America's favorite football player turned morning talk show host, Michael Strahan, reads his book of motivational advice on how to turn up the heat and go from good to great in pursuit of your personal ambition. Inspiring and chock full of advice that will help you make significant strides toward pursuing your dream, Wake Up Happy is a book no one, young or old, male or female, will want to miss.

Mark and Kate have sat next to each other for an entire year but have never spoken. For whatever reason, their paths outside of class have never crossed. That is until Kate spots Mark miles away from home, out in the city for a wild, unexpected night. Kate is lost, having just run away from a chance to finally meet the girl she has been in love with from afar. Mark, meanwhile, is in love with his best friend, Ryan, who may or may not feel the same way.

Gerald Faust knows exactly when he started feeling angry: the day his mother invited a reality television crew into his five-year-old life. Twelve years later, he’s still haunted by his rage-filled youth—which the entire world got to watch from every imaginable angle—and his anger issues have resulted in violent outbursts, zero friends, and clueless adults dumping him in the special education room at school. Nothing is ever going to change. No one cares that he’s tried to learn to control himself, and the girl he likes has no idea who he really is.