Winning Management

El Autor, productor y editor Dr. Mickey Frazier, Sr., explica un plan orientado a la acción simple para la recuperación de daños monetarios a través del sistema de la corte de reclamos menores. A través de sus estudios detalla batallas contra los individuos, pequeñas empresas y grandes corporaciones, Mickey ofrece orientación lógica racional que le ahorrará tiempo y frustración en la recuperación de su dinero.

What are the ingredients that make a team productive, profitable, and want to work together long-term? Coach Culture breaks down what it takes to build a leadership team that collaborates together and works towards the highest result - all while increasing profits, productivity, and employee retention.

Today, the pace of change is so great that no company can afford to wait to respond to new developments. You need nimble and creative problem solving, and the most intelligent and efficient decision-making doesn't come from the top - it comes from your employees on the frontlines who interact with customers and have the ability to see and respond to the shifting landscape before anyone else.

Tony has spent decades building teams, delighting guests, and growing sales, and he wants to share the fundamental elements that made him successful. Whether you are building a business, growing a company, or leading an organization, this blend of strategy and tactics will set you apart as a leader and service star.

Employing a geocentric perspective, Herb Cohen shows you how others often see bargaining as an enriching social exchange akin to an art form. Then, by recounting his own colorful cross-cultural encounters, he takes you through the steps of this delicate dance. Afterwards, he provides a point-by-point analysis—ten tidbits and practical techniques—that you can use in reconciling all differences.

Leaders are under increasing pressure to ensure their businesses are gender-balanced and inclusive for the benefit of the economy and society.

Companies that proactively embrace diversity in all areas of their operations will be best poised to thrive. In Success Through Diversity, renowned business leader and visionary Carol Fulp explores staffing trends in the US and provides a blueprint for what businesses must do to maintain their competitiveness and customer base in this fast-changing demographic landscape, including hiring in new ways, aligning managers around diversity, providing new kinds of leadership development, and engaging employees to embrace differences.

Financial literacy is the trick you need to make sure you can always afford what you need and take advantage of every opportunity you get to do the things you want to do…Because the secret to financial success isn’t simply to have more money… It’s to know what to do with that money. This engaging guide will be your companion as you leap headfirst into becoming the master of your money and ensuring your future is the one you want to see.

With a combination of practical tips, inspiring stories, and interactive exercises, just sit back, enjoy the learning, and make a difference as you are inspired to do one action better based upon this program. Start planning today!

All the War They Want presents counterintuitive problem-solving techniques, using as its case in point one of the most existential threats to our national security and American way of life: cyber warfare. Informed by Jeffrey Engle’s experience as a member of the U.S. military’s elite special ops community, his Brazilian jiujitsu training, and his leadership of a premier cyber defense company, All the War They Want offers an alternative perspective on overcoming tough leadership challenges—a perspective previously available only to those bearing the scars of a lifetime at war.

The role of call center leaders in motivating their team is pivotal for driving overall performance and achieving business goals. By fostering a positive work environment, recognizing individual and team achievements, and providing opportunities for growth, leaders can boost morale and inspire agents to perform at their best. Motivated employees are more engaged, efficient, and committed to delivering high-quality customer service, directly impacting key performance indicators (KPI's) such as customer satisfaction and first call resolution rates.

People live in a new age economy disrupted by digitalisation and recently by an unforeseen pandemic. This has mandated individuals to transform rapidly for their existence and growth.

Can you be a leader that people will follow? The most successful leaders and influencers are not only committed to making the world a better place, but they have the character and integrity to lead others to do the same. People Follow People is a practical guide for embracing your true character and values to create an authentic, long-lasting connection with your audience, colleagues, and customers. Best-selling author and international speaker Sam Cawthorn reveals the 12 characteristics you need to become an outstanding leader who attracts a loyal following, attains longevity to achieve objectives, and leaves a revered legacy.

In today's ultra-competitive business world, the difference between success and failure lies in the ability to get every employee to think and behave like a strategist. Think to Win helps business leaders expand strategic thinking out of the purview of “the elite few” and into the company culture as whole. It offers a simple, proven approach to analyzing and solving old or new challenges and provides a common language anyone at any level in the organization can understand.

Kill Bills! is the bible for saving thousands of dollars on your major household bills. From power bills to telco, mortgage, insurance, credit cards, petrol, and groceries, it describes the 9 Insider Tricks You'll Need to Win the War on Household Bills. You’ll start saving straightaway. As the resident money-saving guru at One Big Switch, Joel Gibson has done the hard yards over seven years, tracking down the best inside info and the simplest money-saving strategies so you don’t have to.

By 2025, China and India will be two of the world's four largest economies. By then, economic ties between them should also rank among the 10 most important bilateral ties worldwide. Their leaders are well aware of these emerging realities. In May 2013, just two months after taking charge, Premier Li Keqiang left for India on his first official trip outside China, a clear signal of China's foreign policy priorities.

Proven techniques for resolving workplace conflicts. After years of seeing clients struggling and their businesses suffering with destructive conflicts, Diane Katz developed the Working Circle, a step-by-step process that helps everyone in business resolve conflict in a nonconfrontational, creative, collaborative way. Win at Work! provides you with a no-nonsense guide based on real-life examples of people at pivotal points in their careers. Filled with practical wisdom, it reveals how you can move around the roadblocks that, if left unattended, can stop you in your tracks.

All of us negotiate every day in different ways—whether that's in a work setting, using professional partners, or even at home. But for many people it's a nerve-wracking experience that leaves them feeling awkward, tongue-tied and at a disadvantage. This audiobook will explain the dynamics of a successful negotiation, allowing you to understand the full process and apply the guidance to your own situations.

Descubra as técnicas de um dos cursos mais buscados do MBA de Yale para alcançar seus objetivos e transformar o mundo. Com base nas mais avançadas pesquisas da psicologia comportamental e da neurociência, Zoe Chance nos mostra como pequenas mudanças de mindset podem ter grandes resultados.

No matter how hard you work to build a team, the behaviors of a few team members can cause breakdowns and block team progress. This program shows how to quickly resolve the conflicts that sometimes arise when diverse personalities work together. Learn how to: stand firm with those who bog your team down, help negative people develop a positive attitude, handle people who belittle others, and more.