Winning Management

With emerging technology transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers. In The Customer of the Future, customer experience futurist Blake Morgan outlines 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.

As a leader, every move you make is either breathing life into your organization or slowly killing it. The atmosphere can easily turn toxic, with negativity, blame, and doubt poisoning the culture. Are you breathing enough oxygen into your organization to give it meaning? Jason Barger has advised some of the world’s biggest brands—including Deloitte, Wendy’s, and many others—on how to engage the minds and hearts of their people. In Breathing Oxygen, he explores mindsets that bring energy to every team and expand their productivity and your organization’s potential.

We've combed through ideas, insights, and best practices from the past year of Harvard Business Review to help you get up to speed fast on the freshest, most relevant thinking driving business today. With authors from Clayton Christensen to Roger Martin and company examples from Netflix to Unilever, this volume brings the most current and important management conversations to your fingertips.

There are times when life feels like it has you cornered: financial difficulties, relationship issues, work problems, all of the above. Every one of us, at one time or another, will have to face up to the challenges that come our way. And there are two ways of meeting them: negatively, where blame is the answer, where other people are at fault, where you haven’t been treated fairly. Or positively, where you own the situation, learn and grow from it and become a better person at the end of it.

What Matters Now is Gary Hamel's impassioned plea to rethink the fundamental assumptions we have about management, the meaning of work, and organizational life. He asks, "What are the fundamental, make-or-break issues that will determine whether your organization thrives or dives in the years ahead?"

Company leaders feel the urgency to transform their organizations in the face of digital disruption. New rivals are digitizing whatever can be digitized to attack incumbents' value chains, gaining market share, eroding margins, and wreaking havoc to the competitive landscape in virtually every industry.

In this fun and fascinating airplane listen, Nick Tasler—organizational psychology expert and Harvard Business Review columnist—inspires busy leaders to embrace change sooner so their teams can grow faster and achieve greater success.

Dive into the heart of effective campaign management with 'Winning Campaigns,' your ultimate guidebook on the exploration of successful campaigns. As you traverse through the chapters, you find yourself engrossed in the comprehensive world of campaign management, team dynamics, and invincible strategies. Unleash the secret to setting well-defined campaign objectives in the initial phase of your quest. As you advance, delve into the intricacies of establishing pivotal roles and responsibilities within a campaign team, crucial for ensuring a smooth campaign voyage. Enrich your knowledge about...

In Strong Supply Chains Through Resilient Operations: Five Principles for Leaders to Win in a Volatile World, a team of dedicated veteran operations strategists delivers a practical and hands-on discussion of how to future-proof your company's supply chains through a relentless focus on resilience. In the book, you'll discover how to shift your firm's emphasis from "low-cost" to "low volatility" as you protect your company against the supply and demand shocks associated pandemics, wars, labor disputes, and trade conflicts.

In How to Win in a Winner-Take-All World, Neil Irwin, senior economic correspondent at the New York Times, delivers the essential guide to being successful in today’s economy when the very notion of the “job” is shifting and the corporate landscape has become dominated by global firms. He shows that the route to success lies in cultivating the ability to bring multiple specialties together - to become a “glue person” who can ensure people with radically different technical skills work together effectively.

What if you could harness the many invaluable lessons you learned as a college or professional athlete and apply them to your professional and personal life? In After the Game, Jay Dixon, a former D1 athlete and founder of SuccessCoach.com, combines athletic insights with data-supported mindset elements to show you how.

Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong-like the coffeehouse giant Starbucks-have only recently started to figure this out.

We find ourselves engaged in various kinds of negotiations every day, from trying to land a new account or win a promotion at work, to buying a house or a car, or settling a dispute with a friend or spouse. In this groundbreaking audiobook, negotiation expert Ed Brodow shows us how to settle conflicts amicably and reach a win-win solution every time.

Companies are fighting the wrong battle. The consensus has been to learn the best practices from Big Tech and imitate them. But new paths for growth aren't created by imitation; they're forged by radical differentiation. In Smart Rivals, Harvard Business School professor Feng Zhu and former Bloomberg journalist Bonnie Cao show business leaders how to create new competitive advantages by offering product features and benefits that tech giants and other competitors cannot match.

The first section of Win Keep Grow delivers a simple framework to help businesspeople understand the differences of the subscription business. The framework consists of the three revenue buckets subscription companies must manage and the three value levers subscription companies must master to put their offering in a position to skyrocket.

We need trusting, customer-supplier relationships now more than ever. Technology allows us to understand customers far better at a data level and gives us myriad new ways to communicate. But this explosion of data and technology also creates noise; noise we have to cut through to find trust. Trust. It sits at the heart of all strong relationships. It is no less so in customer relationships. And without trust, the sales process becomes transactional. The dynamics of a technology-based, fast-paced, commercially oriented world cause many salespeople to fall into the transactional-selling trap....

How do you find talent with a creative spark? To what extent can you predict human creativity, or is human creativity something irreducible before our eyes, perhaps to be spotted or glimpsed by intuition, but unique each time it appears? The art and science of talent search get at exactly those questions. Renowned economist Tyler Cowen and venture capitalist and entrepreneur Daniel Gross guide the listener through the major scientific research areas relevant for talent search.

"Success by Letting Go: How Caring Less Can Lead to More Achievements" Are you overwhelmed by constant distractions, obsessed with perfection, or caught up in the opinions of others? It’s time to let go. Discover the surprising secret that successful people know: the less you care about the things that don’t matter, the more you can achieve what truly does. In "Success by Letting Go: How Caring Less Can Lead to More Achievements," you’ll learn how to break free from the chains of overthinking, digital noise, and the pressure to be perfect. This book will guide you through practical ...

From the president of EMILY's List, a playbook for women changing the world in politics, business, or any arena, with a foreword from Vice Presidential candidate Senator Kamala Harris. Run to Win is for all women who are looking to lead. Organized around the steps that EMILY's List coaches its candidates through (from deciding to run through celebrating victory), this book is full of essential lessons for any woman trying to succeed in a male-dominated field. Their arena is politics but their message is universal.

RAISE Your Value is the ultimate guide to elevating Architecture and Engineering firms out of the trap of commoditization. Learn how to Uncover Hidden Value, Design a Winning Advantage, and Charge More. As your firm pursues business, your staff must navigate difficult conversations around fees and pricing every day. Pressures from existing and potential new clients to lower fees often force your team to give away profits and avoid asking for change orders to get the work and “be competitive.”