Winning Management

Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong-like the coffeehouse giant Starbucks-have only recently started to figure this out.

'One of the few books that is actually going to make a difference to your life'. As you read 'The Workplace Prince', you will feel empowered on the question of how to win back your sanity at work. What sets this book apart is that it goes way beyond the twee, 'positive thinking' basics of so many publications of self-improvement. It has a mischievous bite. The arguments are partly influenced by ideas of shrewd statecraft from Machiavelli's classic, The Prince. Therefore, it enjoys both high literary standards and mental rigor. Yet the style of the writing is also accessibly humorous; and ...

Are you tired of constantly having to prove yourself at work, exerting more effort for your colleagues to believe in you? There are effective strategies you can use to help navigate leadership with ease as you rebuild your confidence and gain control over your thoughts, yourself, your team, and your life.

Negotiations can be a perplexing and often-intimidating endeavor. Are there aspects about the process that are hiding beneath the surface, unknown to even experienced negotiators? Or insider tools that would change your game considerably? The answer is yes—and they're all revealed in this practical guide from a world-renowned negotiation expert. Negotiation Essentials demystifies this all-important subject, helping you break the process down into easily digestible parts.

Fibromyalgia Won't Win: A Practical Guide to Taking Control of Your Health 💡 Struggling with fibromyalgia/chronic pain/chronic fatigue? Wondering where to start? This book is your practical, personal roadmap to reclaiming your wellness. Melissa Reynolds, a chronic illness advocate and mother of four, has spent years researching, testing, and refining strategies to manage her symptoms. Now, in her late thirties, she’s in the best health she’s ever experienced—and she’s here to share what works. This book combines: ✔ How-to guides – Actionable steps you can start today. ✔ ...

The role of call center leaders in motivating their team is pivotal for driving overall performance and achieving business goals. By fostering a positive work environment, recognizing individual and team achievements, and providing opportunities for growth, leaders can boost morale and inspire agents to perform at their best. Motivated employees are more engaged, efficient, and committed to delivering high-quality customer service, directly impacting key performance indicators (KPI's) such as customer satisfaction and first call resolution rates.

Are you ready to enter the ring and fight for your business's success? In "Business Is War", Elliott Forman reveals the key battles every business owner must conquer to survive and thrive in today's competitive landscape. With a no-nonsense approach and drawing from his extensive experience as a boxer, military veteran, and successful entrepreneur, Forman breaks down the 12 crucial Battles of Business™ that can make or break your venture.

How was I able to grow $100 to almost $600,000 in the last 12 years? I don't like financial advisors who never made actual money on their own -- in fact, a lot of them have lost money or under the debt (even including Robert Kiyosaki in 2024), but we still buy their books. I can show you my financial situation just for once -- I know I will end up having way more than this later on. I still remember that I deposited my first $100 in the Sharebuilder account in 2011. There are three things I have learned from the market last 12 years.

If you ever found yourself struggling to find time for recruiting or not knowing where to start in bringing someone new to your team, this book is written for you. You are looking for solutions, answers, shortcuts, time-saving hacks, results, and most importantly, you are looking to win. Hire to Win is designed to accompany managers looking to achieve better results, higher profits, and more success through the employees they hire.

If you read (or listen to) nothing else on building a high-performing team from within, listen to these ten articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you communicate more effectively, cultivate trust, build a learning and risk-taking culture, and transform your team from one of high potentials to one of high performers.

When we acquire valuable knowledge and are willing to share our expertise, we speed our personal growth, honing our minds, sharpening our spirits, and establishing our legacy. It is about giving back, offering our best to others so that they can find the best in themselves. And, with appreciation, they can pay it forward, continuing the cycle.

Improved communication will enable you to demonstrate your value to others and defend your arguments, but also feel more secure in any scenario. The knowledge throughout this book will offer you the abilities you'll need to be assertive and in command. You'll discover how to enhance your connections, advance your profession, and gain the trust of all colleagues, relatives, spouses, employees, and even your employer with this knowledge.

Looking to up your HAM radio contest game? Look no further than Winning HAM Radio Contests! This must-read eBook brings you everything you need to know about competing and winning in HAM radio contests. With in-depth chapters covering everything from setting up your contest station to efficient frequency management, advanced operating techniques and more, Winning HAM Radio Contests is an indispensable guide for anyone looking to take their HAM radio contesting skills to the next level. Join the ranks of successful contesters by mastering critical skills such as maximizing your score through...

Two leaders in transformation and customer success deliver an inspiring and exciting new approach to succeeding in an increasingly decentralized and digital-first world. In the book, you'll learn how to demolish organizational silos once and for all, allowing resources to flow across networks, ecosystems, and communities. The authors explain the seven principles underlying their unique and effective "Boundless" paradigm: connection, integration, decentralization, mobility, continuity, autonomy, and shared success.

Being able to retire securely, with enough income to last - and allow you to enjoy - your post-work life, is a major concern not only for seniors, but for everyone. To make sure you're ready, take the advice of Julie Jason, an internationally recognized authority on retirement savings whose popular column receives fan mail with plenty of questions. Organized in 10 sections, each following a theme, Retire Securely is her accessible, easy-listening collection of need-to-know facts about a process that can be intimidating to even the most knowledgeable investors.

>Stressed out? Anxious? Overwhelmed? There’s good news - you’re not alone! No one ever said life was going to be easy. Between financial struggles, marital issues, health scares, and the run-of-the-mill problems of everyday life, it’s easy to feel weighed down and trapped by your circumstances. In times like these, it’s tempting to just throw in the towel and quit. Well, don’t do it! Perry Noble has stood at the edge of the abyss himself, and in Overwhelmed, he shares the keys to unlocking the chains of anxiety and despair once and for all.

We need trusting, customer-supplier relationships now more than ever. Technology allows us to understand customers far better at a data level and gives us myriad new ways to communicate. But this explosion of data and technology also creates noise; noise we have to cut through to find trust. Trust. It sits at the heart of all strong relationships. It is no less so in customer relationships. And without trust, the sales process becomes transactional. The dynamics of a technology-based, fast-paced, commercially oriented world cause many salespeople to fall into the transactional-selling trap....

The Financial Times Guide to Strategy is your unbeatable reference on strategy. It offers an incisive overview of both corporate level and business unit level strategy, an A to Z of the world's leading strategic thinkers, and introduces the key strategic tools and techniques you need to develop your own strategy. Based on long experience and on conversations with leading strategists around the world, Richard Koch helps you discover each critical step in creating, delivering, and understanding successful strategy.

How do you find talent with a creative spark? To what extent can you predict human creativity, or is human creativity something irreducible before our eyes, perhaps to be spotted or glimpsed by intuition, but unique each time it appears? The art and science of talent search get at exactly those questions. Renowned economist Tyler Cowen and venture capitalist and entrepreneur Daniel Gross guide the listener through the major scientific research areas relevant for talent search.

When you care enough to champion others, the workplace becomes happily infectious and the organization benefits in more ways than one.