Winning Management

In Reignition: Transforming Stuck Startups into Breakout Winners, entrepreneur, investor, and advisor Dave Hersh skillfully outlines how to transform a stuck startup into a lean, disciplined, focused organization with the time, space, and market position to find a breakout move.

This is the kind of book that you don’t read once; you read it forever.—Jay Baer, president of Convince and Convert and author of Hug Your Haters: How to Embrace Complaints and Keep Your Customers Social media has changed customer service forever. It has shifted power from brands to consumers, requiring a different way of thinking about customer engagement. Dan Gingiss has interviewed dozens of business leaders on his podcast, Focus on Customer Service. From those conversations and his own real-world experience at multiple Fortune 300 companies, Gingiss has developed a series of best ...

What if your company saw a raise in the standards of customer service? Would your business receive better online reviews? What if your company received more business from satisfied repeat customers and word of mouth? Would this be a benefit and add to your bottom line? The 7 Concepts of Customer Service is a practical guide and step-by-step resource that will help your company and your team foster an environment that is focused on delivering excellent customer service. In this short, and easy-to-follow book, you discover the Concepts by Joshua Kangley, that he has used to help him receive ...

Science confirms the distinction between the biological brain and the conscious mind. Each day, a game of mind versus matter plays out on a field defined by the problems we must solve. Most are routine, and don't demand a more mindful approach. It's when we're faced with more difficult challenges that our thinking becomes vulnerable to brain patterns that can lead us astray.

With more than a decade of success bringing companies and organizations together to the benefit of both, Tynesia Boyea-Robinson is an expert in helping business leaders and managers leverage social impact for increased business profits. In The Social Impact Advantage, she offers tools, resources, and insights to help you successfully navigate the modern business climate in an authentic way.

One of the biggest challenges for new managers is how to get the best out of each of their team members so they achieve superior results—and make you, the new manager, look good! In Bare Knuckle People Management authors Sean O’Neil and John Kulisek cut through the crap to show managers how to push their teams to success, not by following fluffy leadership training but by using the skills that got them promoted in the first place. Forget kumbayas or one-minute managing....

Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. The Employee Experience Advantage guides listeners on a journey of creating a place where people actually want to show up to work.

Business today is up against a myriad of complexities - disruptive competition and technologies, volatile economic forces, and a complex and evolving work force. There is unending pressure to do more with less, deliver short-term goals while driving long-term sustainability, all while finding and retaining the top talent to get it done. Learning how to navigate these pressures is the difference between a thriving business and a dying one.

Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong-like the coffeehouse giant Starbucks-have only recently started to figure this out.

Too much stress can ruin our days and shorten our lives. It ages us, harms relationships, and impairs job performance. Excessive stress can exacerbate almost any medical condition, including obesity, heart disease, chronic pain, depression, and headaches. And in our busy lives, reducing stress can seem like just one more time-consuming and overwhelming task. The good news is that some of the best stress reduction techniques can be done in seconds! Relaxation on the Run, entertainingly delivers a toolbox full of simple and effective stress reduction techniques. Learn to relax for a healthier...

Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers. In The Customer Centricity Playbook, Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer.

There are times when life feels like it has you cornered: financial difficulties, relationship issues, work problems, all of the above. Every one of us, at one time or another, will have to face up to the challenges that come our way. And there are two ways of meeting them: negatively, where blame is the answer, where other people are at fault, where you haven’t been treated fairly. Or positively, where you own the situation, learn and grow from it and become a better person at the end of it.

"Success by Letting Go: How Caring Less Can Lead to More Achievements" Are you overwhelmed by constant distractions, obsessed with perfection, or caught up in the opinions of others? It’s time to let go. Discover the surprising secret that successful people know: the less you care about the things that don’t matter, the more you can achieve what truly does. In "Success by Letting Go: How Caring Less Can Lead to More Achievements," you’ll learn how to break free from the chains of overthinking, digital noise, and the pressure to be perfect. This book will guide you through practical ...

Do you struggle with starting conversations or keeping them going? Do you often find yourself at a loss for words, or feel like your interactions lack depth and meaning? Do you want to make a stronger first impression, build rapport quickly, and leave a lasting impact on those you meet? If so, help is at hand!

A high-impact leadership coach gives you the tools you need to maximize your influence in a new role, giving you the ability to meet any challenge and take your team, organization, church, or company to new heights. Everyone talks about those leaders who start something new. But the reality is that most leaders are responsible for corporations, teams, and products they didn’t launch from the ground up.

If you are going to hire and maintain the best of the best, employers need to wake up and realize that there is a war going on for talented, dependable people. Winning the War for Talent is a step-by-step guide to becoming and remaining an "Employer of Choice" and winning the war for talent. Employers can create a place talented people want to work, and more importantly, stay.

Ownership Unlocked: 4 Principles to Build Self-Driven Teams That Take Initiative, Innovate, and Win, gives you a proven framework to transform uninspired teams into passionate "owners" who take initiative and deliver extraordinary results—without micromanaging or burning out. Fortune 500 veteran and PhD researcher Dr. Matthew F. Wilson reveals the secrets behind psychological ownership—the invisible force that motivates people to treat the business like their own.

We are in the midst of an unprecedented degree of technology-driven change at the same time that society faces challenges more complex than our organizations and we as individuals have been prepared to handle. Autonomous Transformation: Creating a More Human Future in the Era of Artificial Intelligence is for leaders who want to create a better future within this context of change and supplies a balance of historical and theoretical context with practical frameworks for beginning to create a more human future today.

Learn the real reasons you are losing out to your competitors, and dramatically increase your winning percentage in your most important, high-stakes new business battles. Maybe you know how to sell. But do you know how to win, and win often, when the stakes are high and the competition is strong? Winning is Better: The Journey to New Business Success will take you on the journey to new business success. You might be a chief sales, revenue, or business development officer. A chief marketing officer. A chief financial or operations officer. You might lead a sales, business development or ...

Talvez você tenha um bom conhecimento dos mercados e até saiba quais são os melhores players, quando comprar, quando vender e quais ações têm o melhor potencial. Mas até que ponto você se conhece? Segundo Mark Douglas, mesmo os traders mais astutos, motivados e experientes podem ser prejudicados por pensamentos contraproducentes, que os levam a cometer erros. O fato é que muitos não conseguem permanecer concentrados com objetividade e carecem da confiança necessária para executar suas operações de forma adequada, sem conflitos internos, medo e hesitação.