Technology Services

The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences.

Infinitely scale your business to greater heights with Amazon Web Services. With this audiobook, you will be able to tap into the Amazon Web Services and harness their power, easy-peasy! Amazon’s business model makes it easy for every business owner - whether they’re just starting out, or already have an established business that need technology to catch up with the changing tides - to customize what services they get, at prices they can control! Amazon Web Services is the only technology you will need to help your business expand its reach across oceans in no time!

Dive into the rapidly expanding world of AI consulting with "Navigating the AI Consulting Landscape," your essential guide to mastering AI services across niche markets. Whether you’re a seasoned consultant or a business looking to integrate AI solutions, this book provides a comprehensive roadmap tailored to your needs. Start with a thorough introduction to AI consulting's potential in specialized markets and explore how AI is transforming industry sectors such as healthcare, financial services, and retail. Uncover strategies for developing winning AI initiatives aligned with business ...

The digital landscape has changed buyers’ habits. Sales professionals now need to develop relationships with decision-makers through social networks to reach them early in the decision making process. Social Selling provides a practical, step-by-step outline for harnessing the skills and techniques necessary to achieve this, including developing a high quality community, building trust, developing authority and influence, and connecting with changemakers. It also discusses enterprise implementation of a social selling strategy and much more.

As the speed and complexity of the world increases, governments and nonprofit organizations need new ways to effectively tackle the critical challenges of our time-from pandemics and global warming to social media warfare. In Power to the Public, Tara Dawson McGuinness and Hana Schank describe a revolutionary new approach - public interest technology - that has the potential to transform the way governments and nonprofits around the world solve problems.

Data lakes and warehouses have become increasingly fragile, costly, and difficult to maintain as data gets bigger and moves faster. Data meshes can help your organization decentralize data, giving ownership back to the engineers who produced it. This book provides a concise yet comprehensive overview of data mesh patterns for streaming and real-time data services. Authors Hubert Dulay and Stephen Mooney examine the vast differences between streaming and batch data meshes.

"Pass the Emergency Services Dispatcher Exam: Your Guide to a Career as a Public Safety Emergency Communications Officer" is a comprehensive study guide designed to help aspiring dispatchers succeed in their careers. Covering essential topics such as emergency response procedures, call classification and prioritization, dispatch systems and technology, emergency medical dispatch, crisis intervention, and legal and ethical responsibilities, this guide provides a thorough understanding of the skills and knowledge needed for the role. From mastering radio communication systems to learning ...

Introducing the ultimate guide to navigating the cosmos with CubeSats! Are you fascinated by space exploration? Do you dream of launching your own satellite into orbit? Look no further! Our newest eBook, Navigating the Cosmos with CubeSats, is your comprehensive guide to CubeSat technology and its impact on the future of space exploration. With tons of expert advice, this guide is perfect for anyone looking to build or operate a CubeSat. Each chapter is packed with valuable information, covering topics such as understanding orbital mechanics, satellite ground stations and antennas, and ...

In this book, technical strategist Sarah Wells provides practical, in-depth advice for moving to microservices. Having built her first microservices architecture in 2013 for the Financial Times, Sarah discusses the approaches you need to take from the start, and explains the potential traps most likely to trip you up. You'll also learn how to maintain the architecture as your systems mature while minimizing the time you spend on support and maintenance.

This thought-provoking and inspiring narrative uncovers the journey of a hidden pioneer whose ideas challenged the status quo and quietly shaped the future. Whether you're an entrepreneur, creative thinker, tech enthusiast, or lifelong learner, this audiobook will ignite your imagination and encourage you to see the world through the eyes of an unsung genius.

Unlocking Business Growth is your essential toolkit for navigating the complexities of expanding your enterprise with confidence and precision. Dive into a strategic exploration designed to transform burgeoning potential into realized success. This comprehensive guide begins with the foundational importance of understanding and cultivating growth potential, emphasizing strategic planning as the backbone of any robust expansion endeavor. Discover how to define and communicate your business’s core values, ensuring they align seamlessly with your growth goals. Learn the art of strategic ...

Are you staring down a project that’s spiraling out of control? In Software Salvage: How to Rescue Your Failing Development Project, I share 25 years of hard-earned lessons from the front lines of software development—lessons that can help you turn a sinking project into a success story. This book is your step-by-step guide to diagnosing and reversing the course of troubled tech initiatives. Whether you’re a CTO, business owner, or startup founder, you’ll discover clear, actionable strategies designed to get your project back on track. I blend real-world case studies—like the ...

Stand aside, we’re coming through! That’s the cry of a new generation of technology vendors. They have a new approach to enabling success for their customers. And they’re thriving as a result. These vendors all have subscription pricing at the heart of their business. Each has learned that if customers don’t feel they’ve had success, recurring revenue doesn’t grow, and may even decline. What makes them different? They have absolute clarity about what the customer considers success to be. And they’ve built their business around enabling that success.

"Navigating the Digital Labyrinth: A Comprehensive Guide to Managed IT Services" is an essential resource for business leaders, IT professionals, and organizations seeking to understand and leverage the vast landscape of Managed IT Services. This guide demystifies the complex world of IT management, providing readers with a clear path through the intricacies of infrastructure management, cybersecurity, cloud computing, and more. From foundational concepts and types of services to the nuances of Service Level Agreements (SLAs) and vendor management, this book covers crucial topics that ...

Amazon Web Services is known to be a subsidiary under Amazon which has so far provided individuals, companies or even governments with platforms for on-demand cloud computing on a metered pay as you go basis. In total, these services about cloud computing provide some sort of primitive technical infrastructure that are technical and also distributed computing building blocks as well as tools.

What if every business owner or manager could combine cutting-edge technology with the warmth of personal connection to keep customers coming back for more and sending their friends and family? Drawing lessons from the industry-leading business practices at One Medical, a brand transforming the customer experience in healthcare, All Business Is Personal gives readers tools to blend the powerful benefits of today’s rapidly improving technology with individuals’ unique talents, all in the name of providing only the best for their customers.

It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli—the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz, and Starbucks—was so impressed by Macquarie’s ability to deliver transformative customer experiences that he felt compelled to share this book.

A technology and cybersecurity handbook. Today's organizations are experiencing a major change in the way they work and think. Interconnectivity requires individuals who are responsible for network and system administration to be proactive in their assessment of security concerns. Technology and Cybersecurity: How They Protect and Shape an Organization is the 3rd Volume in the Conversations in Communication series. It is a technology and cybersecurity handbook dedicated to analyzing and assessing the best options for organizations to secure their intellectual property.

Globalization and advanced technologies have given ever greater power to the person who decides if your business will succeed or fail - the customer. Whether your company serves consumers or other businesses, you can no longer compete on price and quality alone. To gain profits and market share, you have to deliver an experience that makes customers want to come back - and that sets you apart from the competition. You need to seize The Customer Experience Edge.

"The Comprehensive Guide to Technology Services Distribution" is an essential resource for anyone involved in the intricate world of technology services. This guide provides an in-depth exploration of how to effectively distribute, manage, and optimize technology services in a rapidly evolving digital landscape. It serves as a thorough educational tool for industry professionals ranging from IT managers and consultants to business strategists and project managers. Structured to cater both to newcomers seeking foundational knowledge and to seasoned professionals aiming for a deeper strategic...