Technology Services

A Practical Guide to Deploying AI Agents to Streamline Operations, Enhance Customer Service, and Reduce Costs is your comprehensive companion for integrating AI agents into your workflows—whether you're running a startup, scaling a small business, or optimizing an enterprise.

With its structured approach and in-depth exploration, this book aims to equip readers with the knowledge and tools necessary to navigate the complexities of data governance in financial services, ensuring not only regulatory compliance but also operational excellence and strategic advantage.

Unlock Your Potential as an Online Tutor: A Comprehensive Guide to Building and Scaling Your Tutoring Business In today’s digital age, online tutoring has become an essential resource for students seeking personalized support and guidance. This book serves as your ultimate roadmap to success in the world of online education. Whether you're an experienced educator or just starting your tutoring journey, this guide provides you with the knowledge and tools you need to thrive. Inside, you will discover: Proven Strategies: Learn how to identify your niche, attract clients, and build a strong ...

The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences.

Are you staring down a project that’s spiraling out of control? In Software Salvage: How to Rescue Your Failing Development Project, I share 25 years of hard-earned lessons from the front lines of software development—lessons that can help you turn a sinking project into a success story. This book is your step-by-step guide to diagnosing and reversing the course of troubled tech initiatives. Whether you’re a CTO, business owner, or startup founder, you’ll discover clear, actionable strategies designed to get your project back on track. I blend real-world case studies—like the ...

Amazon Web Services in Action introduces you to computing, storing, and networking in the AWS cloud. The audiobook will teach you about the most important services on AWS. You will also learn about best practices regarding security, high availability, and scalability.

“Justin and Rudy’s Excellent IT Adventure” is a fun and exciting tale that weaves principles of IT and IT Service Management into a fictional story; allowing the reader to better understand basic IT processes and functions within a fictional storyline.

Shadows Under the Waves A powerful journey through the history, evolution, and legacy of submarine warfare. Dive beneath the surface in this visually compelling and thought-provoking exploration of submarine warfare—where silence, strategy, and steel have shaped the course of history. From ancient underwater concepts to cutting-edge nuclear submarines, this book uncovers the hidden world beneath the waves.What’s inside: A sweeping historical narrative Discover the evolution of submarines from early Renaissance sketches to Cold War-era nuclear leviathans and today’s stealth machines. ...

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

Imagine the following situation: you were invited to a private meeting. In this meeting, you are with the greatest professionals in the world for Customer relationship management (CRM) and Customer service. Will you imagine it? This book brings advice from 30 professionals for you only, your career and your company. They belong and worked in different sectors and projects. Learn with their experiences in Ombudsmen, Customer Service, CRM, Business Intelligence, and Legislation for our sector. So, enjoy this "feast" of knowledge accumulated during decades. Once you do that, your Customer will...

"Pass the Emergency Services Dispatcher Exam: Your Guide to a Career as a Public Safety Emergency Communications Officer" is a comprehensive study guide designed to help aspiring dispatchers succeed in their careers. Covering essential topics such as emergency response procedures, call classification and prioritization, dispatch systems and technology, emergency medical dispatch, crisis intervention, and legal and ethical responsibilities, this guide provides a thorough understanding of the skills and knowledge needed for the role. From mastering radio communication systems to learning ...

The way we think about service delivery is broken and obsolete. This book discusses a new framework for the c-suite to improve service quality, performance, and the value for customers. This is a short, easy-to-read book that will reshape how you think about service delivery. It is focused on minimizing outages and improving service quality, performance, and experience.

Your reputation defines how people see you and what they will do for you. It determines whether your bank will lend you money to buy a house or car; whether your landlord will accept you as a tenant; which employers will hire you and how much they will pay you. It can even affect your marriage prospects.

Discover the secret to exponential business growth with "Unleashing the Power of IT Managed Services: Your Comprehensive Guide." This groundbreaking book reveals the critical role that managed IT services play in driving business success. In an ever-evolving digital world, managing IT infrastructure can be complex and overwhelming. This comprehensive guide demystifies IT-managed services, demonstrating how they can lower labor costs, eliminate the need for hiring and training new IT staff, and provide expert network assistance for preventive maintenance.

Selling a business for millions of dollars is a dream for many and a reality for few. With the help of Linda Rose’s Get Acquired for Millions, rest assured you can be one of those few. This insider’s guide to designing the most lucrative exit strategy is the “go-to” book for Technology Service Provider business owners who need answers. The book contains access to two valuable assessments to help you determine your current company valuation as a Technology Service Provider and your readiness to exit your company on a personal level.

Get the details, examples, and best practices you need to build generative AI applications, services, and solutions using the power of Azure OpenAI Service. Microsoft AI specialist Adrián González Sánchez examines the integration and utilization of Azure OpenAI Service within the Microsoft Azure cloud computing platform.

It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli—the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz, and Starbucks—was so impressed by Macquarie’s ability to deliver transformative customer experiences that he felt compelled to share this book.

A technology and cybersecurity handbook. Today's organizations are experiencing a major change in the way they work and think. Interconnectivity requires individuals who are responsible for network and system administration to be proactive in their assessment of security concerns. Technology and Cybersecurity: How They Protect and Shape an Organization is the 3rd Volume in the Conversations in Communication series. It is a technology and cybersecurity handbook dedicated to analyzing and assessing the best options for organizations to secure their intellectual property.

Amazon Web Services is known to be a subsidiary under Amazon which has so far provided individuals, companies or even governments with platforms for on-demand cloud computing on a metered pay as you go basis. In total, these services about cloud computing provide some sort of primitive technical infrastructure that are technical and also distributed computing building blocks as well as tools.

Stand aside, we’re coming through! That’s the cry of a new generation of technology vendors. They have a new approach to enabling success for their customers. And they’re thriving as a result. These vendors all have subscription pricing at the heart of their business. Each has learned that if customers don’t feel they’ve had success, recurring revenue doesn’t grow, and may even decline. What makes them different? They have absolute clarity about what the customer considers success to be. And they’ve built their business around enabling that success.