Technology Leadership

A guide to navigating the messiness of software development process change, dealing with all the legacy organizational elements, and focusing on increasing business agility.

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

Fighting for the Colony is the second of two volumes revised and expanded from the original Keeping the Colony. This volume follows Ricky as he goes up against an interstellar empire. Ricky’s forces continue their counterattack against the Interstellars at a rapid pace. His Marines initiate their first invasions and orbital drops. A new hero arises who turns into the leader the Marines need to build their history and esprit de corps. The Spindle Military does their best to not lose their momentum in their advancements against the Interstellars. Ricky has to deal with the fallout from ...

Launch your ERP the right way. The concept of an ERP system—where all of your company’s software talks with each other—is pretty amazing. But sometimes, launching one into your ecosystem can be treacherous. And why wouldn’t it be? You only update your ERP once every ten to fifteen years, so there’s often nobody at your organization that’s been through one, much less two, who could show you the way. Mistakes are bound to happen, but the benefits are manifold. How do you cross that chasm? First, you get the experience you need, and in this case it’s through Evan Schwartz.

Coal, iron ore, and oil were the key productive assets that fueled the Industrial Revolution. Today data is the vital raw material of the information economy. The explosive abundance of this digital asset, more than doubling every two years, is creating a new world of opportunity and challenge. Data-ism is about this next phase, in which vast, Internet-scale data sets are used for discovery and prediction in virtually every field. It is a journey across this emerging world with people, illuminating narrative examples, and insights.

It Depends: Writing on Technology Leadership 2012-2022, a collection of essays and articles by technology executive Kevin Goldsmith, is a must-listen for current or aspiring engineering managers, directors, and senior technology executives. With over thirty years of experience in leadership roles at industry-leading technology companies like IBM, Silicon Graphics, Microsoft, and Adobe, as well as early-stage startups and unicorns like Spotify, Avvo, Anaconda, and DistroKid, Goldsmith shares his knowledge about leading technology teams and larger organizations in this book.

The inability to modify available information technologies is a shock to leaders and managers alike. Cloud-based technologies arrive with set processes developed by others, and users must learn new ways of working each time the technologies themselves evolve...To adopt efficiently and adapt effectively to behavior-changing technologies, astute leaders should employ change leadership techniques as a strategy for the digital era. This audiobook offers technology takers a playbook to manage change, create value, and exploit the digital era's strategic opportunities.

Fascinating and highly listenable, Digital Resilience opens with the infamous 2013 Target attack, which compromised the credit card information of 40 million customers. In hindsight, the hack (like most today) was preventable. Data theft. Downed servers. Malware. Even human error can trigger cyber events anytime from anywhere around the globe. This powerful guide provides the resilience-building strategies you need to prevail - no matter what strikes.

Artificial intelligence, big data, modern science, and the internet are all revealing a fundamental truth: The world is vastly more complex and unpredictable than we've allowed ourselves to see. Now that technology is enabling us to take advantage of all the chaos it's revealing, our understanding of how things happen is changing - and with it our deepest strategies for predicting, preparing for, and managing our world. This affects everything, from how we approach our everyday lives to how we make moral decisions and how we run our businesses.

Are You a Selfless Leader … or a Selfish One? Leadership … is the word overused? Misused? Or is it misunderstood? Most books on leadership claim they have a secret … on what leadership is and how to be a great leader; how to be an influencer; a workplace-changing leader. Rarely do they—most merely echo talking the walk they’ve heard from others. Author Mike Howard talks about his walk … the Rōnin walk with what his 16 years with Microsoft as its Chief Security Officer, 22 years with the CIA, and serving as a young police officer in the Oakland Police Department generated. One ...

While the world is transfixed by bitcoin mania, your competitors are tuning out the noise and making strategic bets on blockchain. Your rivals are effortlessly tracking every last link in their supply chains. They're making bureaucratic paper trails obsolete while keeping their customers' data safer and discovering new ways to use this next foundational technology to sustain their competitive advantage.

Today's heads of big companies are as recognizable to us as the most popular entertainers or sports stars, but the heart and soul of every organization are those leaders below the CEO. Today's celebrity CEO has become either a figurehead or an egomaniac, and often too public a personality to get the real work done. That work is done instead by teams of leaders - exceptional deputies who forge great partnerships to maximize both organizational and personal success.

Unlock the secrets to thriving in an era of prosperity with "Scaling Up in Prosperous Times"—your comprehensive guide to harnessing economic growth like never before. This essential eBook is a beacon for entrepreneurs, business leaders, and visionaries eager to seize the abundant opportunities that come with booming markets. Delve into the dynamics of economic surges and learn to identify the golden opportunities they present. With detailed market analysis tools at your fingertips, you'll be able to pinpoint growth potential and strategically position your business for success. Visionary ...

"The Cybersecurity Blueprint for Executives" transforms complex cyber challenges into clear, actionable strategies for business leaders. Authors Marco Ryan and Andrew Fitzmaurice draw upon their expertise across government, academia, and business to provide answers you need.

The race is on to become a digital enterprise. Every organization has a plan for updating products, technologies, and business processes. But that's not enough anymore. With disruptive startups outperforming industry stalwarts, executives everywhere are pushing greater growth and innovation. Staying competitive demands a complete digital transformation.

On October 23, 2001, Apple Computer, a company known for its chic, cutting-edge technology, if not necessarily for its dominant market share, launched a product with an enticing promise: you can carry an entire music collection in your pocket. It was called the iPod. What happened next exceeded the company's wildest dreams. Over 50 million people have inserted the device's distinctive white buds into their ears, and the iPod has become a global obsession.

Ricky’s forces have beaten back the Empire of Man’s attempted invasion of Earth, though he suspects that was a fact-finding mission in force. While doing so, his Navy has captured members of an alien spacefaring species currently known as the Kinaklyn. Ricky has the first known vocal conversation with the Kinaklyn people with very positive results. Now, he needs to figure out a way to get to their home worlds, which are located on the far side of a fair portion of the Empmen’s space. Space Marine Major Amy Brella is Ricky’s pointwoman in dealing with the Empmen. She leads the ...

With magazines such as Computerworld, PCWorld, and Macworld, Patrick McGovern's company, International Data Group (IDG), quickly became a global powerhouse with information technology publications in nearly 100 countries. The story of IDG's astonishing success has been a source of inspiration for entrepreneurs all around the world. Future Forward shows you how to apply McGovern's principles to your own organization.

You may be a project manager or a stakeholder with "street smarts". Maybe you have expertise in the nuts and bolts of project execution. Or you might be a "book smart" expert on the rules and tools of the trade. Whatever your strengths, most project managers agree it's a juggling act to balance people and processes. Nearly every project requires a balance of both practical and conceptual skills. Now you can fill in the gaps to gain a perfect balance of the two.

John Seely Brown and Paul Duguid show us how to look beyond mere information to the social context that creates and gives meaning to it. Arguing elegantly for the important role that human sociability plays, even - perhaps especially - in the digital world, The Social Life of Information gives us an optimistic look beyond the simplicities of information and individuals.