Social Win

This is the kind of book that you don’t read once; you read it forever.—Jay Baer, president of Convince and Convert and author of Hug Your Haters: How to Embrace Complaints and Keep Your Customers Social media has changed customer service forever. It has shifted power from brands to consumers, requiring a different way of thinking about customer engagement. Dan Gingiss has interviewed dozens of business leaders on his podcast, Focus on Customer Service. From those conversations and his own real-world experience at multiple Fortune 300 companies, Gingiss has developed a series of best ...

The fascinating and very moving story of the lovers, lawyers, judges, and activists behind the groundbreaking Supreme Court case that led to one of the most important national civil rights victories in decades - the legalization of same-sex marriage.

Our first responders are uniquely strong, brave, and emotionally flexible. They are called to support us on the worst days of our lives. They see and hear things that are burned into their memories forever. They see the worst in humanity and then do their best to be a loving partner, parent, and friend.

We live in a fractured country, a country in which identity politics, creeping socialist policies, toxic social media, and the vast partisan divide threaten the very fabric of America. After decades of political decay and of losing sight of our first principles, the American people are suffering from runaway debt, increased rates of depression, broken families, moral decay, and more. In Jesus Politics, Phil Robertson provides an alternate path: a radical call for Christians to use their freedoms to advance the agenda of the King and win back the divided soul of America.

Jacqueline Woodson's first middle-grade novel since National Book Award winner Brown Girl Dreaming celebrates the healing that can occur when a group of students share their stories. It all starts when six kids have to meet for a weekly chat—by themselves, with no adults to listen in. There, in the room they soon dub the ARTT Room (short for "A Room to Talk"), they discover it's safe to talk about what's bothering them—everything from Esteban's father's deportation and Haley's father's incarceration to Amari's fears of racial profiling and Ashton's adjustment to his changing family fortunes.

There was no pattern to the murders, no common thread other than the fact that the victims were all vacationers, robbed of their possessions, and slain in seemingly random crimes. Authorities across three continents and a dozen nations had no idea they were all looking for the same man: Charles Sobhraj, aka "The Serpent". A handsome Frenchman of Vietnamese and Indian origin, Sobhraj targeted backpackers on the "hippie trail" between Europe and South Asia. A master of deception, he used his powerful intellect and considerable sex appeal to lure naive travelers into a life of crime.

What if you could transform your arguments from a source of stress into a catalyst for growth and understanding? We all encounter disagreements, but many of us struggle to navigate them constructively. We might get stuck in cycles of anger and resentment, or worse, avoid conflicts altogether, sacrificing our relationships and opportunities for growth. But what if you could master the art of arguing in a way that leaves everyone feeling heard, understood, and respected? This book offers a powerful framework for resolving conflicts based on reason and empathy.

From the New York Times best-selling and controversial author Shelby Steele comes an illuminating examination of the complex racial issues that confront presidential candidate Barack Obama in his race for the White House, a quest that will be one of those galvanizing occasions that forces a national dialogue on the current state of race relations in America.

The art of argument: It's mysterious and powerful. It's the art of having things go your way. But also it's the art of getting out of your own way. It's having The Moves. But it's also about having The Touch.

In The Science of Social Intelligence, you'll have over 30 studies, new and old, broken down in a way that answers the question, "How can I use this science in my everyday life?" Rely on findings from psychology, cognitive science, and behavioral economics, rather than one person's anecdotal advice of what works.

The election of Donald Trump is a dangerous escalation in a world of cascading crises. Trump's vision - a radical deregulation of the US economy in the interest of corporations, an all-out war on "radical Islamic terrorism", and sweeping aside climate science to unleash a domestic fossil fuel frenzy - will generate wave after wave of crises and shocks to the economy, to national security, to the environment.

Can scientific explanation ever make reference to God or the supernatural? The present consensus is no; indeed, a naturalistic stance is usually taken to be a distinguishing feature of modern science. Science Without God?: Rethinking the History of Scientific Naturalism shows that the history of Western science presents us with a more nuanced picture.

A deft mixture of memoir and history, modern biology and behavior, In Search of Memory brings listeners from Kandel's childhood in Nazi-occupied Vienna to the forefront of one of the great scientific endeavors of the 20th century: the search for the biological basis of memory. Nobel Prize winner Eric R. Kandel intertwines the intellectual history of the powerful new science of the mind - a combination of cognitive psychology, neuroscience, and molecular biology - with his own personal quest to understand memory.

A bold new collection showcasing the trailblazing individuals who fought for women's suffrage, honoring the Nineteenth Amendment's centennial anniversary. Women Win the Vote! maps the road to the Nineteenth Amendment through compact, listenable biographies of 19 women who helped pave the way. From early feminist activist Lucretia Mott to radical 20th-century suffragist Alice Paul, this vibrant collection profiles both iconic figures like Sojourner Truth and those who may be less well-known, like Mary Ann Shadd Cary.

From the author of The Walled City comes a fast-paced and innovative novel that will leave you breathless. Her story begins on a train. The year is 1956, and the Axis powers of the Third Reich and Imperial Japan rule. To commemorate their Great Victory, they host the Axis Tour: An annual motorcycle race across their conjoined continents. The prize? An audience with the highly reclusive Adolf Hitler at the Victor's ball in Tokyo. The resistance has given Yael one goal: Win the race and kill Hitler.

This is a story about madness. It all starts when journalist Jon Ronson is contacted by a leading neurologist. She and several colleagues have recently received a cryptically puzzling book in the mail, and Jon is challenged to solve the mystery behind it. As he searches for the answer, Jon soon finds himself, unexpectedly, on an utterly compelling and often unbelievable adventure into the world of madness.

You may know Jimmy Failla as the best dressed man in cable news. A force multiplier of positive energy on the radio who sounds like he gets paid in Tequila and Tide Pods. But he’s also a former New York City Taxi Driver who’s spent countless hours conversing with people from all over this planet and several planets you’ve never heard of. It’s those chats with hobbits, hookers, and time travelers that fill The Cancel Culture Dictionary with the unique perspective and savage self-awareness we need to escape the outrage era society is stuck in.

يعد هذا الكتاب من أشهر الكتب التحفيزية، وقد ترجم لكل اللغات المكتوبة المعروفة تقريباً، كما ساعد عدداً لا حصر له من الأشخاص على النجاح في كل من حياتهم.ِ

For Wallace Stevens, "Poetry is the scholar's art." Susan Howe—taking the poet-scholar-critics Charles Olson, H.D., and William Carlos Williams (among others) as her guides—embodies that art in her 1985 My Emily Dickinson (winner of the Before Columbus Foundation Book Award). Howe shows ways in which earlier scholarship had shortened Dickinson's intellectual reach by ignoring the use to which she put her wide reading.

Russia expert Luke Harding lays out the most in-depth look to date at the Trump campaign's dealings with Russia. Beginning with a meeting with Christopher Steele, the man behind the shattering dossier that first brought the allegations to light, Harding probes the histories of key Russian and American players with striking clarity and insight. Harding exposes the disquieting details of the Trump-Russia story - a saga so huge it involves international espionage, offshore banks, sketchy real estate deals, mobsters, money laundering, disappeared dissidents, and more.