Social Services

Dan Emmett was just eight years old when President John F. Kennedy was assassinated. The events surrounding the president's death shaped the course of young Emmett's life as he set a goal of becoming a U.S. Secret Service agent-one of a special group of people willing to trade their lives for that of the president, if necessary. Within Arm's Length is a revealing and compelling inside look at the Secret Service and the elite Presidential Protective Division (PPD).

Revolutionary War officer Nathan Hale, one of America's first spies, said, "Any kind of service necessary to the public good becomes honorable by being necessary." A statue of Hale stands outside CIA headquarters, and the agency often cites his statement as one of its guiding principles. But who decides what is necessary for the public good, and is it really true that any kind of service is permissible for the public good? These questions are at the heart of James M. Olson's book, Fair Play: The Moral Dilemmas of Spying.

Thirteen-year-old Ben Ripley has had a lot of field success despite only just beginning his second year at Spy School, something graduates rarely experience. But he'd never have survived without the help from experienced agents and his friends. Now he's been called in on a solo mission - and the fate of the United States of America is on his shoulders alone. The mission: Prevent a presidential assassination by infiltrating the White House and locating the enemy operative.

As David Lipsky follows a future generation of army officers from their proving grounds to their barracks, he reveals the range of emotions and desires that propels these men and women forward. From the cadet who struggles with every facet of West Point life to those who are decidedly huah, Lipsky shows people facing challenges so daunting and responsibilities so heavy that their transformations are fascinating to watch.

From the former secretary of defense and author of the acclaimed #1 best-selling memoir Duty, a characteristically direct, informed, and urgent assessment of why big institutions are failing us and how smart, committed leadership can effect real improvement regardless of scale.

In Mossad, authors MichaelBar-Zohar and Nissim Mishal take us behind the closed curtain with riveting, eye-opening, boots-on-the-ground accounts of the most dangerous, most crucial missions in the agency's 60-year history.

These pages rescue you from an abusive relationship. When Sarah met Luis he was charming, funny, and smart. He doted on her and wanted to spend every waking moment with her. She felt seen, loved. With each day they spent together, Sarah fell deeper into his web. As their relationship progressed, Sarah realized Luis wasn’t the man she thought he was. As Luis settled into a career in law enforcement, he became more and more abusive to her and his family. Luis’s behavior began to escalate. Sarah struggled to protect herself and her children from the monster in her home. When Sarah left him...

Twenty years ago, a nine-year-old boy was swept away by powerful waves on a remote Oregon beach, his body lost to the sea. Only a stone memorial remains to mark his tragic death. For most of her life, Amanda Dufresne had no idea she had an older brother named Dennis Owens, or that he had died. Adopted as a baby, she learned about him while looking into her late birth mother, and is curious to know more about this lost sibling. A solitary young woman, Amanda has always felt distanced from the world around her. Her brain works differently from others, leaving her feeling set apart.

Most people believe the Federal Bureau of Investigation began under J. Edgar Hoover in the 1920s or 1930s. Many also naturally assume it was developed for the express purpose of fighting crime. However, the reality is very different. The reality is it began years earlier, in 1908, under President Theodore Roosevelt. In The Birth of the FBI, Willard Oliver details the political fight that led to the birth of America's premier law enforcement agency.

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

'FOR THE TAKING' is the remarkable story of rising sci-fi author Donnalee Vodka's life (Don Vodka), and takes the reader on an adventure that stretches across the entire country. Sometimes heart-wrenching and sad, and at other times light and uplifting. Defying the odds, Donnalee survived and managed to fill her seventeen years with Forrest Gump-like twists and turns along the way. From the desert of Nevada, to a circus life in Toledo, to Hollywood and Beverly Hills, across the ocean to Hawaii, and finally back to the mainland—was she running from a nightmare, or chasing a dream? To know ...

Step back inside the world of President Jed Bartlet’s Oval Office with Fitzgerald and McCormack as they reunite the West Wing cast and crew in a lively and colorful “backstage pass” to the timeless series. This intimate, in-depth reflection reveals how The West Wing was conceived, and spotlights the army of people it took to produce it, the lifelong friendships it forged, and the service it inspired.

Designed by Davidson’s Audiobooks for aspiring licensed master social workers, this comprehensive audiobook aligns with the latest ASWB exam content outlines. This audiobook offers in-depth coverage of essential topics, ensuring you're well-prepared for the ASWB LMSW exam.

America's Peacemakers: The Community Relations Service and Civil Rights tells the behind-the-scenes story of a small federal agency that made a big difference in civil rights conflicts over the last half century. In this second edition of Resolving Racial Conflict: The Community Relations Service and Civil Rights, 1964–1989, Grande Lum continues Bertram Levine’s excellent scholarship, expanding the narrative to consider the history of the Community Relations Service (CRS) of the US Department of Justice over the course of the last three decades.

Raising a seven-year-old daughter and caring for a newborn, single mother Stephanie Land tries her best to persevere through fatigue, hunger, a depleted food stamp balance, and a bank account hovering around ten dollars. Not to mention postpartum hormones, anxiety over finding suitable housing, and the fear of defeat in the battle of fulfilling her children’s needs and forging her own identity as a writer. With the help of a community of friends and her own steely will, Stephanie is determined to find a way forward to a life that can afford her family hope and joy.

Carol Leonnig has been reporting on the Secret Service for The Washington Post for most of the last decade, bringing to light the secrets, scandals, and shortcomings that plague the agency today - from a toxic work culture to dangerously outdated equipment to the deep resentment within the ranks at key agency leaders, who put protecting the agency’s once-hallowed image before fixing its flaws. But the Secret Service wasn’t always so troubled.

Individuals suffering from psychiatric or substance use disorders sometimes display any one of a number of frightening behaviors: verbal outbursts, physical threats and even violence. In this comprehensive guidebook, Ellis Amdur walks professionals working in healthcare and social services settings through a multitude of steps they can take to keep themselves, their colleagues, and their clientele safe. The focus of this book is behavior not diagnosis. The first sections of the book discuss specific behaviors ranging from such relatively minor irritants as reluctance to complete tasks and ...

Secret Service agents, acting as human surveillance cameras, observe everything that goes on behind the scenes in the president's inner circle. Ronald Kessler reveals what they have seen, providing startling, previously untold stories about the presidents, from John F. Kennedy and Lyndon Johnson to George W. Bush and Barack Obama, as well as about their families, Cabinet officers, and White House aides.

Every day, most working professionals entrust their most important messages to a form of communication that doesn't build trust, provide differentiation, or communicate clearly enough. It's easy to point to the sheer volume of emails, text messages, voicemails, and even social messaging as the problem that reduces our reply rates and diminishes our effectiveness. But the faceless nature of that communication is also to blame.

Looking to become a Transportation Security Officer but feeling overwhelmed by the complex exam process? We've got you covered! This comprehensive audiobook is your all-in-one solution for mastering the TSA exam. Created by industry experts and former TSA officers, our guide breaks down every aspect of the test into easily digestible sections.