Social High

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

The United States spends enormous sums on helping people—$3.8 trillion on healthcare, $182 billion on prisons, and $604 billion on higher education—and yet these systems routinely fail us. When we seek to improve how they function, our efforts focus on policy debates, technical solutions, funding, and data. But if these systems are to truly improve, we have to start with the human values behind them. Broken explores the deeply human dimensions we must consider if we want to rebuild the policies, technologies, processes, and most importantly, the heart we use to serve people.

New York Times best-selling author Alan Dershowitz presents a persuasive roadmap for achieving a lasting peace between Israel and Palestine. As he did in his widely acclaimed work The Case for Israel, the renowned defender of civil liberties offers compelling, and sometimes controversial, solutions for ending this bloody, divisive conflict.

When John Dewey died in 1952, he was memorialized as America's most famous philosopher, revered by liberal educators and deplored by conservatives, but universally acknowledged as his country's intellectual voice. Many things conspired to give Dewey an extraordinary intellectual eminence: He was immensely long-lived and immensely prolific; he died in his 93rd year, and his intellectual productivity hardly slackened until his 80s.

Death might seem to render pointless all our attempts to create a meaningful life. Doesn't meaning require transcending death through an afterlife or in some other way? On the contrary, Dean Rickles argues, life without death would be like playing tennis without a net. Only constraints—and death is the ultimate constraint—make our actions meaningful. In Life Is Short, Rickles explains why the finiteness and shortness of life is the essence of its meaning-and how this insight is the key to making the most of the time we do have.

With new research and previously unavailable interviews, The Last Campaign provides an intimate and absorbing historical narrative that goes right to the heart of America's deepest despairs - and most fiercely held dreams - and tells us more than we had understood before about this complicated man and the heightened dramas of his times.

What makes us who we are? Many think that we are just complicated machines, or animals that are different from machines only by being conscious. Richard Swinburne comes to the defense of the soul and presents new philosophical arguments that are supported by modern neuroscience. When scientific advances enable neuroscientists to transplant a part of brain into a new body, he reasons, no matter how much we can find out about their brain activity or conscious experiences, we will never know whether the resulting person is the same as before or somebody entirely new.

Brilliant offers a sweeping view of a surprisingly revealing aspect of human history - from the stone lamps of the Pleistocene to the LEDs embedded in fabrics of the future. Jane Brox plumbs the class implications of light - who had it, who didn't - through the many centuries when crude lamps and tallow candles constricted waking hours. Brillant is infused with human voices, startling insights, and - only a few years before it becomes illegal to sell most incandescent light bulbs in the United States - timely questions about how our future lives will be shaped by light.

Americans today are confronted by a barrage of questions relating to their free-speech freedoms. While citizens are grappling with these questions, they generally have nowhere to turn to learn about the extent of their First Amendment rights. The Fight for Free Speech answers this call with an accessible, engaging user’s guide to free speech. Media lawyer Ian Rosenberg distills the spectrum of free speech law down to 10 critical issues.

During the height of the blizzard of 1978, the tanker Global Hope floundered on the shoals off the Massachusetts coast. The Coast Guard dispatched a patrol boat, but was soon in as much trouble as the tanker. Then pilot boat captain Frank Quirk, hearing of the Coast Guard's troubles on his radio, decided to act.

We're Doomed, Now What? addresses the crisis that is our time through a series of brilliant, moving, and original essays on climate change, war, literature, and loss from one of the most provocative and iconoclastic minds of his generation.

Excellent Sheep takes a sharp look at the high-pressure conveyor belt that begins with parents and counselors who demand perfect grades and culminates in the skewed applications Deresiewicz saw firsthand as a member of Yale's admissions committee. As schools shift focus from the humanities to "practical" subjects like economics and computer science, students are losing the ability to think in innovative ways.

Nobody Is Protected: How the Border Patrol Became the Most Dangerous Police Force in the United States is the untold story of how, through a series of landmark but largely unknown decisions, the Supreme Court has dramatically curtailed the Fourth Amendment of the Constitution in service of policing borders. The Border Patrol exercises exceptional powers to conduct warrantless stops and interrogations within one hundred miles of land borders or coastlines, an area that includes nine of the ten largest cities and two thirds of the American population.

The product of painstaking research and countless interviews, A High Price offers a nuanced, definitive historical account of Israel's bold but often failed efforts to fight terrorist groups. Israel's debacles in Lebanon against groups like the Lebanese Hizballah are examined in-depth, as is the country's problematic response to Jewish terrorist groups that have struck at Arabs and Israelis seeking peace.

In April 1962, President and Mrs. John F. Kennedy hosted 49 Nobel Prize winners - along with many other prominent scientists, artists, and writers - at a famed White House dinner. Held at the height of the Cold War, the dinner symbolizes a time when intellectuals were esteemed, divergent viewpoints could be respectfully discussed at the highest level, and the great minds of an age might all dine together in the rarefied glamour of "the people's house."

If you have spent any part of your life with a dog, you may have found certain questions popping, unbidden, into your mind: Is my dog living a fulfilled life? Is my dog a good dog? Does my dog love me? Addressing these questions compels you to confront not just your dog's life but yours as well—to think about what fulfillment, and meaning, in life really is. In The Word of Dog, philosopher Mark Rowlands explores these questions and suggests that in dogs we can see hints—faint, shrouded, but discernible—of what a better way of living might look like.

For five long years in the 1950s, Senator Joseph McCarthy and his anti-Communist crusade dominated the American scene, terrified politicians, and destroyed the lives of thousands of our citizens. In this masterful history, Haynes Johnson re-creates that time of crisis. Johnson tells this monumental story through the lens of its relevance to our own time, when fear again affects American behavior and attitudes.

Whether you farm or garden, live in the country or long to move there, or simply enjoy an occasional rural retreat, you will be delighted by this cornucopia of writings about living and working on the land, harvested from the fertile fields of ancient Greek and Roman literature. An inspiring antidote to the digital age, How to Be a Farmer evokes the beauty and bounty of nature with a rich mixture of philosophy, practical advice, history, and humor.

Over the last 40 years our choices have narrowed, our opportunities have shrunk, and our lives have become governed by a handful of very large and very powerful corporations. Today, practically everything we buy, everywhere we shop, and every service we secure comes from a heavily concentrated market. This is a world where four major banks control most of our money, four airlines shuttle most of us around the country, and four major cell phone providers connect most of our communications.

Sara Ahmed examines what we can learn about power from those who complain about abuses of power. Drawing on oral and written testimonies from academics and students who have made complaints about harassment, bullying, and unequal working conditions at universities, Ahmed explores the gap between what is supposed to happen when complaints are made and what actually happens. Following a long lineage of Black feminist and feminist of color critiques of the university, Ahmed delivers a timely consideration of how institutional change becomes possible and why it is necessary.