Professional Services

These are true stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service and what you must avoid (Chapter 13: The Infinite Absurdity Awards).

Talonsphere, the third book of the Legends of Marithia series.

In the aftermath of the Battle of the Elven Woods, the two legends of Marithian prophecy are both dangerously close to death as Marithia suffers under the powers of the Blood Red Moon. Vartan, prophesied to save Marithia, lays spellbound under the protection of the mythical dragons. The vampire sorceress Kassina, prophesied to bring about their Armageddon, has been moved to the underworld by the demon lord himself, Shindar.

When her sorceress mother and vampire king father are brutally murdered, Kassina makes a pact with Shindar, the Demon of Darkness. In exchange for her soul, Kassina obtains power to become the most feared sorceress in all the lands, and vows to exact her revenge on the people for the deaths of her parents.

Myrna was a vivacious and active youth, who, at the age of 14, was paralyzed from her waist down by polio in 1951. This is an inspiring story of how faith, positive attitude, persistence, and the unconditional love and support of family and a community led to her miraculous recovery from polio.

Edición 2019. Vigencia y actualización de esta edición verificada el 16/01/2019. *Importante: Esta edición contiene la última actualización publicada por el BOE el 15/01/2019.

Passar em um concurso público é o sonho de muitas pessoas: estabilidade, boa remuneração e excelentes benefícios. Mas a concorrência é grande, o que exige perseverança, dedicação, prática com as provas anteriores e muitas horas de estudo do candidato. Thiago de Luca traz nesta obra conceitos administrativos que são cobrados em diversas provas para cargos públicos de todo o país. De forma didática, explica as teorias administrativas e apresenta mais 271 questões, 137 questões respondidas e comentadas e 134 para que o ouvinte pratique o que aprendeu.

Edmond Blanchard is about to inherit riches of which few could ever dream. But what else comes with this inheritance?

It's no secret; starting a company is hard. So many decisions are interdependent on factors outside of our control. Some founders follow a business plan; others operate by the seat of their pants. But all entrepreneurs need a personal framework to follow. With hard-won insight, humor, and an insider's knowledge of the entrepreneurial space, Chop Dawg founder/CEO Joshua H. Davidson dispels the myths and false promises that entrepreneurs are often too keen to believe in when starting out, and lays out a practical framework for lasting success.

Este libro ha sido creado para las miles de personas que inmigran a los Estados Unidos de Norte America y que después de algunos años desean Nacionalizarse.Individuos que quieren hacerse Americanos y no lo han podido hacer porque no hablan ni entienden el idioma Inglés.

If you have never lost a job, congratulations! I hope you never do lose your job! But if you have lost one, and specifically, if you have been terminated, you know the range of emotions a person feels. With wit and wisdom, Bill Mulligan tells the story of what happened after his job suddenly came to an end, and how, in a most unusual turn of events, he learned to find joy and contentment in serving others.

Con este audiolibro podrás estudiar y repasar todas las veces que necesites, la estructura, el índice sistemático, los títulos completos y las disposiciones de la Ley Orgánica 3/2007, de 22 de marzo, para la igualdad efectiva de mujeres y hombres.