Professional Services Management

You’ve spent years training to be an expert in your field. Years hunched over books and articles, writing essays late into the night on the science and art of your chosen profession. Through hard work and determination, alongside lots of experience, you’ve now become pretty good at it. So good in fact, that you have been asked to stop doing it all the time. You’ve been asked to be a manager.

With the increasing trend of adopting cloud technologies, IT departments, as IT service providers, are now virtualizing their environment to benefit from cloud promises. With this come challenges of how to adapt IT service management practices to preserve service levels and meet customer expectations and our commitments within the new environment. This paper explores how various ITSM processes can be applied to cloud IT environments, and what adjustments will need to be made to each process so that maximum benefit is gained from cloud offerings, while maintaining the business bottom line. ...

Introduction for Part Four: Financial Innovation and Global Business Strategy Exploring the Future of Finance and Business Leadership The final volume focuses on financial innovation, emerging market trends, and global business strategies. What You’ll Learn in This Book Technological Disruptions in Finance The rise of AI and automation in financial decision-making Blockchain and decentralized finance (DeFi) Corporate Governance and Ethical Leadership ESG investing and corporate social responsibility Strategic Financial Planning for the Future Wealth management strategies for future ...