Problem Management

Governor Charlie Baker, one of the most popular governors in the United States, with a reputation for getting things done, wants to put the service back into public service. Results is the much-needed implementation guide for anyone in public service, as well as for leaders and managers in large organizations hamstrung by bureaucracy and politics. With a broad range of examples, Baker, a Republican, and Kadish, a Democrat, show how to move from identifying problems to achieving results in a way that bridges divides instead of exacerbating them.

Ask better questions, and you will get better results. Top business coach Mark Moses has identified four critical questions every business leader should explore on their journey to business and life success.

Much of our business thinking is shaped by delusions that distort our understanding of the real reasons for a company's performance. The most pervasive delusion is the Halo Effect. When a company's sales and profits are up, people often conclude that it has a brilliant strategy, a visionary leader, capable employees, and a superb corporate culture. When performance falters, they conclude the opposite. In fact, little may have changed.

Life is full of uncertainty. You don't know what lies ahead. But you can learn to control the controllable by using logic and reason. With the help of this book, you'll discover new ways to think about - and solve - problems more efficiently than ever before. Discover how strategic games model real-life behavior.

Harvard University professor and U.S. Intelligence Science Board member J. Richard Hackman reveals how to make teams more effective in solving hard, complex problems in intelligence work and other challenging, high-pressure areas.

Not all heroes wear capes. You might not think of yourself as a hero, but every time you create value for others, you're benefiting people and making life easier or better for them in some way. The question is, "Who do you want to be a hero to?" By identifying the key audience you want to create value for, you focus yourself on the most crucial people in your life, helping them to grow their capabilities - and growing your own as well.

COVID. Climate change. Refugee resettlement. Global supply chains. We're facing a new generation of complex problems, stretching across the public and private sectors. Historically we've looked to government for big solutions, but the reality is, the government we have now is a poor match for the problems we face. We need a fresh new approach. As William D. Eggers and Donald F. Kettl show in this indispensable book, we need a government of bridgebuilders—public managers and leaders who collaborate with partners, both inside and outside government, to get the job done.

This book is about supporting your work as a leader. Its about helping you slow down, pull out of the day-to-day spin, build better problem solvers within your team, reduce your stress, and have more time for the leadership work you love. It reviews six strategies to deal with ASKhole behavior and stay out of the ASKhole trap.

In the international best seller The Power of Habit, Pulitzer Prize-winning journalist Charles Duhigg explained why we do what we do. In Smarter Faster Better, he applies the same relentless curiosity, rigorous reporting and rich storytelling to explain how we can get better at the things we do. The result is a groundbreaking exploration of the science of productivity.

Turn to Decide and Conquer to access the decision framework David Siegel used when he took over as CEO of Meetup, the world’s leading platform for making connections and finding your community. Let David’s success during one of the most tumultuous times in his company’s history help guide you on your own path. Decide and Conquer helps all leaders navigate the big decisions that will impact their future and make their organizations a success. David outlines the 44 challenges leaders face when starting a new position.

Get real-world business results with AI—minus all the hype. Well-credentialed AI experts bombard you with flashy presentations and tech speak about AI, automation, analytics, algorithms, and machine learning to keep you under their spell. They use hype and fear to control you and slow your AI success in order to keep lining their pockets with money.

Self-made millionaire Harvey Mackay knows about life at the top--and knows what it takes to stay there. Now, he tells you how to get there too, with dozens of common-sense lessons from all walks of life. Whether you're selling, managing, or punching the clock, you'll find the questions and the answers you need to questions like: Do you do what you love? (The Mackay self-inventory test will help you find out.); Do you love what you do? Do you deliver more than you promise?

Using numerous examples, Robinson and Schroeder argue that the employees who interact directly with your customers, make your products, and provide your services are in the best position to see where problems exist and what improvements and new offerings would have the most impact.

Murphy's Law tells us that if something can go wrong, it will. Nonsense! says Al Casey, who maintains: If things can go right, they should. But you've got to make them go right, he adds, by hard work, focusing on key problems, and believing in the people around you. One of the most successful - and original - American businessmen of our time, Al Casey is a no-nonsense turnaround specialist who loves nothing more than the big challenges, whether in the private or the public sector.

Former consultant Dr. Paul Friga distills the guiding principles first presented in the best-selling The McKinsey Way and the tested-in-the-trenches methodologies outlined in The McKinsey Mind, and combines them with many of the principles and procedures implemented by the military and other organizations. The result is nothing less than the business equivalent of a Special Forces Field Manual.

You sit at your desk with a mountainous to-do list. Despite your best intentions, those tasks remain hanging as you wait for the elusive “perfect moment” to begin working on them. Hours pass, and plans get even more detailed; yet there you are—overcome by the fear of not executing them flawlessly—frozen in place. The pressure weighs heavy, and the cycle of procrastination and self-doubt pulls you deeper into inaction.

With a mix of compelling stories, research from the social sciences and psychology, and real-world insights, Make Change Work for You shows how to reignite your career, rekindle creativity, and fearlessly innovate your way to success by providing the tools needed to master uncertainty and conquer every challenge in life or business.

“Justin and Rudy’s Excellent IT Adventure” is a fun and exciting tale that weaves principles of IT and IT Service Management into a fictional story; allowing the reader to better understand basic IT processes and functions within a fictional storyline.

Decades of research demonstrates that we often have an over-inflated sense of self and are rarely as good as we believe. Perfectly Confident is the first book to bring together the best psychological and economic studies to explain exactly what confidence is, when it can be helpful, and when it can be destructive in our lives.

Almost every major company today has made innovation its number one priority. Yet fewer than one in four executives believe their organizations are effective innovators. The pressure to innovate and the price paid for failure keeps rising while most companies haven't progressed at all. They are still using the same antiquated techniques pioneered decades ago. This is why some of the biggest corporations in the world manage to lose entire markets to start-ups they've never heard of.