Practice Management

"false hustle": Transforming Customer Experience from Illusion to Impact In the high-stakes world of modern business, where customer loyalty is the linchpin of success, contact centers stand as the unsung heroes. Yet, despite their critical role, many centers unknowingly sabotage their efforts through a phenomenon known as "false hustle", the misguided pursuit of efficiency at the expense of genuine customer satisfaction. In false hustle, Tom Laird, CEO of Expivia and OttoQA, brings over three decades of industry expertise to light, offering a revolutionary approach to customer experience (...

Today’s the day you start trading stress for calm. Mindfulness for Stress Management provides you with a collection of easy-to-learn stress management exercises that will help you stop worrying and start focusing on the moment. Broken into 6 chapters - each focused on dealing with a different type of stress - this mindfulness-based guide to stress management offers you 50 unique tools designed to help you tackle stressful thoughts, emotions, and communication. Learn simple ways to avoid thought traps, externalize your emotions, sharpen your focus, and more.

Step into the heartland of tradition and innovation with "Cream of the Crop," an essential guide uncovering the intricacies of Wisconsin's dairy farming – an industry that has long served as the backbone of America's dairy production. This comprehensive eBook delves deep into the lifeblood of pastoral prosperity, exploring the richness of agriculture where the harmonious chime of cowbells is a testament to a timeless livelihood. Begin your journey by traversing the rolling fields of Wisconsin's history, where the legacy of dairy farming is as deeply rooted as the crops themselves. Uncover...

"The Accountability Equation" offers a revolutionary guide for mental health group practice owners facing the chaos of unmanaged systems and staff burnout. This book exposes the harsh realities of low morale and high turnover, presenting a dynamic system designed to cultivate true accountability and sustainable growth.

Level Up Your Law Practice lays the foundation for grounding a healthy mindset in practical business realities, so you can apply these principles to your law practice and build a vibrant business that serves both you and your clients. A healthy mindset gives you defensive measures to absorb criticism and manage your fears, and provides the foundation on which you can build a successful law practice.

***UPDATE July 1, 2024: NEWLY REVISED & EXPANDED!*** Are you an optometrist hesitant to order and utilize laboratory diagnostics or imaging for your patients? Are you a student uncomfortable or unsure where to start? Laboratory medicine and diagnostic imaging is necessary in caring for and properly managing your patients. Education, training, professional licensure, and scope of practice laws permit optometry with the ability to order and obtain these outside diagnostic studies as it relates to the eye and visual system. The goal of this book is to present pertinent high-yield clinical ...

Many organizations are facing the uphill battle of modernizing their legacy IT infrastructure. Mirco Hering, a thought leader in managing IT within legacy organizations, lays out a road map to success for IT managers and tells them how to create the right ecosystem, how to empower people to bring their best to work every day, how to put the right technology in the driver's seat to propel their organization to success, and addresses the different challenges that legacy organizations face as they transform into modern IT departments.

A digital wave of change is sweeping through the global economy. IT (information technology) has become the very fabric of every large organisation. ITSM teams, processes, and tools are under enormous pressure as expectations of performance escalate higher and higher and as new technologies and providers appear on the scene almost by the minute.

Step into the world of Human Resources Management 2, where European Business Competence meets cutting-edge HR strategies. This comprehensive guide offers a fresh perspective on HR practices tailored to the dynamic European business landscape. Innovative Approaches: Dive deep into the latest trends and innovations reshaping the field of HR management. From talent acquisition to performance management, this book explores innovative approaches designed to drive organizational success in the European business context. European Business Competence: Gain a thorough understanding of European ...

Stress is a part of daily life, but over time it can cause us to feel anxious, irritable, and overwhelmed. So how can you keep stress from getting the best of you and avoid total burnout? In the tradition of their highly successful A Mindfulness-Based Stress Reduction Workbook, Elisha Goldstein and Bob Stahl present a unique, accessible collection of daily practices to help listeners stay grounded in the here and now.

Leadership today is more challenging than ever. Trends including the rapid pace of change, constant restructuring, and a 24/7, always-on work environment are creating overwhelmed employees and eroding trust in workplaces. Organizations need leaders who drive engagement, innovation, and outstanding client experiences. How can you be this type of leader? Henna Inam shares proven strategies based on neuroscience research and her work as an executive coach and speaker, with clients who are executives in Fortune 500 companies.

Major changes are a part of life, yet dealing with them can be overwhelming. Mindfulness is a simple way to navigate the difficulties you face with more clarity and courage. Real-World Mindfulness for Beginners was written particularly for those who are new to mindfulness and are having trouble with the ups and downs of daily life.

A quick-and-easy guide to core business and career concepts - no MBA required. The ability to negotiate a deal. Confidence to oversee staff. Complete, accurate monitoring of expenses. In today's business world, these are must-have skills. But all too often, comprehensive business books turn the important details of best practices into tedious listening that would put even a CEO to sleep. From hiring and firing to strategizing and calculating revenues, Negotiating 101 is an easy-to-understand road map of today's complex business world.

Em 100 dias úteis de trabalho, um capítulo a executar por semana, ao longo de 5 meses de implementação, assuma sua posição de liderança orientada por processos.

In an era where the actions of landlords are under increasing scrutiny, it's more crucial than ever to uphold the highest ethical standards in property management. "The Complete Ethical Landlord" is a comprehensive guide that provides a roadmap for navigating the complex world of landlord-tenant relationships while maintaining a moral compass and avoiding practices that could lead to public outrage or, in extreme cases, calls for the guillotine. Author Jack Donahue draws from years of experience, offering a wealth of practical advice. This invaluable resource covers a wide range of topics, ...

In the fast-paced food service industry, one mistake in food safety can lead to devastating consequences. Many managers feel overwhelmed by the responsibility of keeping their establishments safe and compliant, while also preparing for their certification exam. The pressure of ensuring both customer safety and regulatory compliance can be immense.

Peter T. Coleman, Morton Deutsch, and Eric C. Marcus present their classic guide to resolving conflict.

Meditation for Daily Stress: 10 Practices for Immediate Well-Being is more than just an exploration of why we experience stress; it is a guide to a revolutionary meditative technique for finding peace, quiet, mindfulness, and centeredness in our daily lives. A true authority in meditation, Michel Pascal introduces listeners to the power of meditation as a coping mechanism for daily stress, anxiety, and depression. He then prescribes a series of visualization and breathing practices and techniques that can be used throughout the day.

Interest in meditation and mindfulness has skyrocketed in recent years, thanks largely to neuroimaging and the body of scientific research that has validated the many benefits of these practices. Sadly, the legal community has for the most part been left out, even though lawyers would clearly benefit from mindfulness. Many lawyers feel hesitant to try meditation, which can seem alien and inaccessible from the vantage point of a professional culture that places great value on logic and reason.

Unlock the path to financial freedom with Mastering Money, your comprehensive guide to taking control of your financial destiny. Whether you're a novice eager to build a strong foundation or looking to refine your financial strategy, this eBook is your ultimate resource for transforming financial challenges into opportunities for growth. Begin your journey by uncovering the essentials of budgeting and saving, dispelling common myths, and embracing the power of financial literacy. You'll learn to take stock of your financial situation with practical advice on income assessment, net worth ...