Practice Improvement

"false hustle": Transforming Customer Experience from Illusion to Impact In the high-stakes world of modern business, where customer loyalty is the linchpin of success, contact centers stand as the unsung heroes. Yet, despite their critical role, many centers unknowingly sabotage their efforts through a phenomenon known as "false hustle", the misguided pursuit of efficiency at the expense of genuine customer satisfaction. In false hustle, Tom Laird, CEO of Expivia and OttoQA, brings over three decades of industry expertise to light, offering a revolutionary approach to customer experience (...

Self-help fads come and go but the timeless Jewish practice of mussar, a strategy for ethical and spiritual character refinement, has been helping perceptive and purposeful people live fulfilling and happy lives for generations. After years of teaching mussar classes and workshops and marveling at the dramatic changes in participants’ lives, Ruchi Koval provides a roadmap for people of all faiths, filled with clear explanations and illustrative anecdotes guiding listeners through eight practical and powerful steps to a better version of themselves.

YOGA IS A WAY OF LIFE — A PATH TO SELF-IMPROVEMENT AND HOLISTIC WELL-BEING More than just poses – embrace yoga as a lifestyle This book goes beyond physical postures. You'll explore yoga as a complete way of living—covering not only asanas (poses) but also breathing techniques, mindful habits, and a philosophy of compassion, simplicity, and inner peace. Support natural and sustainable weight loss This book introduces how regular yoga practice, along with mindful eating and conscious living, can lead to lasting weight balance—not through crash diets, but by healing your relationship ...

Unlock a Brighter Tomorrow: Discover the Art of Positive Affirmations & Mantras for Personal Growth and Fulfillment Today! Do you feel like affirmations and mantras are just empty words? Do you feel that affirmations and mantras only work for other people and that results take forever to appear? Are you ready to get in the driver’s seat and be a creator in your life? Transform your mindset and break free from limiting beliefs with powerful affirmations that resonate deeply and truly impact your life! Affirmations and mantras are universal tools. Regardless of your background, personality,...

The premise of What If There Is Nothing Wrong with You questions our interpretation of right and wrong and aims to replace judgment, blame, and criticism of yourself and others with just "what is". This will open a pathway toward more creativity, less stress, and more self-love. Most of us let self-doubt and all we think is wrong with us stand in the way of accomplishing what we came here to do or even discovering what that is. There are simple exercises and suggestions to open yourself up to this provocative question: What if there is nothing wrong with you?

Stoic philosophy was founded in Athens by Zeno of Citium. It is one of the oldest schools of thought and has been influencing Western thought & science since its inception. Stoics believe that everything happens according to nature or Fate; they also teach us how to live our daily lives according to those principles. The great philosophers like Epictetus, Marcus Aurelius, and Seneca have been major influences on modern Western thinking regarding mental health issues such as depression, anxiety disorders etc which have become so prevalent today due to society’s inability to cope with ...

Background for this book: Every Software project needs to follow the certain industry processes and the standards to get the quality products for any business operations. While planning for these processes adoption, one needs to think whether they can be used strategically to produce the quality software by having incremental process improvements. When the management pursues such kind of thoughts, Test Maturity Model integration[TMMi] is one of the famous processes integration package in parallel to CMMi. The TMMi has been getting popular due to its detailed specific process areas and it ...

"Seeking Clarity: Ho’oponopono Decoded" is a masterful exploration of the ancient Hawaiian practice of Ho'oponopono, replete with wisdom and clarity that will captivate both newcomers and seasoned practitioners. This compelling guide delves deep into the nuances of this timeless tradition, offering readers a profound path to inner harmony and self-discovery. From the very first page, the book demystifies Ho'oponopono, breaking down its intricate principles into understandable and practical steps. Each chapter builds upon the last, revealing essential keys to mastering this healing ...

What is the best structure for a corporate management system? How to organize and advance, in a fluid way, a continuous business improvement? Are we just going to copy existing solutions or are we going to innovate our practice? In this book, I bring together new perspectives on the integration of Strategy, Tactics and Operations! Much more than just explaining OKRs (Objectives and Key Results) and KPIs (Key Performance Indicators)... Much more than theorizing process management (BPM, "Business Process Management"). Here is a real proposal to unite the best of two worlds: the strategic ...

Peter Thomson is one of the UK's leading strategists in the areas of communication and personal and business growth. He has a very diverse history and, along with his other ventures, has been a very successful entrepreneur. Having started in business in 1972, he built and sold three successful companies, enabling him to retire at age 42.

Master Your WTF Moments with Practice, Purpose, and Perseverance Life throws unexpected challenges our way—those What The F*ck! moments that shake us to our core. This Action Guide, created by Jaycee Andreas, takes you beyond the principles of the bestselling book, Wait, Think First: The Art of Navigating WTF Moments. Designed to turn theory into action, this practical guide will help you develop the skills needed to tackle daily challenges with confidence and clarity.The Wait, Think First strategy empowers you to: ✔ Recognize and manage emotional chaos. ✔ Build resilience and adapt ...

Effective Sessions is a necessary book for Coaching professionals, for those in training and those in their practice. Operating within the theoretical framework of non-directive Coaching, it brings clarity to each stage of a session, providing self-assurance and efficacy to the performance of Coaching. Training is usually the beginning of the path to professional excellence, but the true art of Coaching is mastered with practice and continuous improvement. How do I begin a session? What do I have to ask? What happens if my mind goes blank? What is the right question? These doubts always ...

The testing professional needs to learn incrementally not only the application functionalities; the latest trends towards improving the testing process incrementally and also to learn the applications relevant technology; is essential. Timely these updates bring them their bread and butter also to survive in the IT industry. As per the current Testing practices trend; most of the IT organizations or departments they are following the Test Maturity Models integration [TMMi] practices to control the products or projects defects and also to bring the process improvements towards SDLC and Test ...

Did you know that you can have a lifetime of achievement and fruitful purpose, aided by tools of thought, action and choice that are easy and fun to use? It’s true. Also, there is a place… a physical and mental space… where you can do your work, whatever work you choose, efficiently and effectively in your own way and to your own ends. A place where you can – get this – bask in the glow of your own productivity. Can you feel that glow? Would you like to feel it more? You can, you know. All you need is to have a practice. Having a practice means devoting time and energy to doing ...

In Go Big Now, Pimsleur distills two decades of studying complex mindset practices into eight essential “mindset keys” that can be used by anyone to get the Go Big Mindset and achieve ambitious professional and life goals. Pimsleur shares personal stories of how she used these keys to raise venture capital and build multimillion-dollar companies, and illustrates each key with an example from a leader, CEO, or celebrity whose mindset catapulted them to success.

How many times did your inner critic pop up and talk you down today? Or, tell you someone else wasn't good enough? Is your inner critic running rampant, thwarting your advancement as a leader? You may have never called your inner critic out or confronted its harsh ramblings until now, but it's time! Mastering Your Inner Critic offers firsthand hard-won advice for scaling the hurdles that prevent you from controlling that little voice. It's time to counter those nagging questions that torment you - with positive solutions that empower you.

Welcome to "Daily Affirmations," a book that will transform the way you think about yourself and the world around you. For 365 days, join Richard Delgado on a journey of self-discovery and personal growth as you explore unique affirmations that will inspire and motivate you to be your best self. Each day, you'll discover a new affirmation carefully crafted by Richard, followed by a powerful lesson from Daniel Steele that will help you to fully embrace and live the affirmation. From cultivating self-love and confidence, to manifesting abundance and success, this book will guide you towards a...

Beautiful Practice is a multi-disciplinary guide to the art of living skillfully and mindfully in the modern world. This audiobook will lead you through a progressive series of lessons, each designed to reveal one crucial aspect of living our beautiful adventure. Use these lessons to develop a personal practice, refine an existing program, or create a new practice from scratch.

We are all increasingly hungry for soul-deep happiness. All over the globe, from the hallways of Harvard, where the university's most popular course is a class on positive psychology, to the United Nations' resolution naming March 20th the International Day of Happiness, the question of how to be authentically happy concerns millions of lives today.

"Mastering Incident Management" is a comprehensive guide that equips organizations with the knowledge and strategies needed to build a resilient and effective incident management structure. In today's complex and interconnected world, incidents can disrupt business operations and have far-reaching consequences. This book provides a step-by-step approach to establish a modern incident management framework that enables organizations to detect, respond to, and resolve incidents efficiently. The book begins by emphasizing the importance of incident management and its role in minimizing the ...