Performance Management Leadership

Armstrong on Reinventing Performance Management presents a holistic approach to performance management, drawing on Michael Armstrong's vast research and experience. Most organizations have performance management processes in one form or another, but these are often based on formal annual reviews, forced rankings and directly linked to pay decisions. These traditional approaches are often at the expense of ongoing, continuous feedback and focus on looking back at what has or has not been achieved rather than looking forward.

Business profitability and growth are primary factors in determining business strategy and goals. By utilizing and integrating the two power tools of risk management and key performance indicators you can position your organization to move toward a proactive management style that supports these goals. This book provides practical guidance on how your company can incorporate this approach without utilizing large dollar expenditure for consulting fees and/or internal resources.

Unlock the true potential of your team with Team Accelerators: The Seven Force Multipliers of High-Performance Teams. In this groundbreaking book, you’ll find the ingredients to transform a group of individuals into a united, dynamic, and impactful team.

Los diez pasos para alcanzar los objetivos deseados. Alcanzar las metas es llegar al exito!

This book presents a holistic approach to performance management, encompassing both personal performance and the development of a learning organization. I hope it supports you on your performance journey.

Leadership Results explores the fall of traditional leadership thinking and the struggling multibillion-dollar leadership development industry that is failing to deliver results, and explains the mindset, skills, ways of being, and methods that will get results in the evolving paradigm. The Leadership Results model is practical and predictive, providing a way forward for companies seeking to build sustainable leadership capacity, develop individual leaders, boost employee engagement, and deliver breakthrough results through shared and collective leadership.

Future Brain is the busy professional's secret weapon for boosting mastery, efficiency, and productivity to gain that coveted competitive edge - in business and in life. Designed to be implemented at the individual, team, or organizational level, this in-depth, step-by-step framework leverages neuro-scientific principles to help you develop a solid, habit-changing plan for building and maintaining brain fitness and healthy behaviors.

You don't have to be funny to be funny. It's true! While the general idea is that humor is inherent, Jean-Marc Toledano would beg to differ. Explore the science of laughter and the reason behind it with Half Serious Half Not, in which Jean-Marc discusses the topic in great detail and brings you the secret to being funny. The theme of the book is humor: what it is, the techniques, and how you too can be funny!

La stratégie est un sujet crucial pour toutes les entreprises en quête de sens dans un monde turbulent. Les meilleurs spécialistes de la question, véritables "maîtres de la stratégie", présentent dans cet ouvrage les 8 plus grandes théories de la stratégie d'entreprise : des incontournables vers lesquelles vous référer.

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.

Through meticulous research, assessment, and testing, Conchie and Dalton have built a database that predicts the talents and behaviours of the most successful leaders. In this book they present for the first time a scientific model that demystifies the aura and complexity surrounding high performing leaders.

The ultimate business coaching book, Coach: Coaching for Business Performance is an operation manual for all business coaches and leaders to leverage their relationships with clients or team members who depend on their leadership or guidance. Learn how to increase production and performance with detailed models for effective goal setting, about accountability practices, and how to troubleshoot common obstacles coaches encounter. This book is a must-have for anyone looking for a system to implement to help others succeed and reach their goals.

Exception to the Rule links ancient wisdom with contemporary science on high performance, teamwork, and engagement. Building an organizational culture based on classical virtues - of trust, compassion, courage, justice, wisdom, temperance and hope - is both strategically smart and a better way to live. Exception to the Rule walks you through the steps of helping everyone in your organization focus on character defined by virtue.

Some people are born with a natural 'go-get-'em' approach. For most of us, however, selling does not come naturally. This book demystifies the art of getting people to buy - whether it is as simple as convincing your friends to agree to your restaurant recommendation, or as complex as getting people to buy your million- dollar proposal at work. The book is a toolkit for self-exploration, analysis, learning and action plan development framed in a 5-week programme for building your unique sales self.

In today's fast-paced business environment, call centers play a crucial role in maintaining a company's reputation and customer satisfaction. As a call center leader, you are the linchpin that ensures these critical interactions are managed effectively and efficiently. Your responsibilities encompass overseeing daily operations, monitoring performance metrics, and, most importantly, coaching and developing your agents to excel in their roles. Coaching is crucial for call center leaders as it directly impacts the performance and satisfaction of their teams.

Are you building a typical team...or a high-performance tribe? The motivational power of the desire to belong is the key element for ensuring employee satisfaction and retention, as well as your company’s long-term success.

It Begs the Question is about dramatically improving team and personal performance, exerting less effort than you're investing today, and ensuring the sustainability of the improvements you make. Utilize the power of questions to develop the critical-thinking skills of your team so they are less dependent on you as the manager.

I am comedian/author/dudeman Marshall Chiles, and I will show you step-by-step proven methodologies to help add humor to your presentations in order to increase your persuasion and maximize your impact.

In Beyond the Game, Komori provides a toolbox for those who aspire to lead successful teams. Coaches, he says, strive to improve themselves first, to provide a foundation for instilling greatness in others. Smart coaches pay attention to what Komori calls the Three Cs of Leadership: Choices, Communication, and Culture. Komori also teaches the Six Keys for Peak Performance and how to focus on and apply these areas to achieve the most and excel in life. He offers advice in direct, straightforward terms and draws examples from his decades as a championship-winning tennis coach.

This is the first comprehensive practical book on developing emotional resilience. Pressure, stress and annoying problems are all part of life, especially at work. By developing your emotional resilience you can be bulletproof, prepare yourself against even the most challenging situations, and focus fully on achieving your goals, getting things done, moving ahead and being the best you can be.