Performance Management Leadership

Since the groundbreaking work of Robert S. Kaplan and David P. Norton, the concept of the Balanced Scorecard has achieved increasing popularity in the business world. In this book, the authors draw on their extensive experience with scorecard projects to provide a step-by-step method for introducing the Balanced Scorecard into an organization. This book will provide senior and operational managers, consultants, and business academics with a comprehensive view of emerging Balanced Scorecard practice supported by both business advice and a theoretical foundation.

As depicted in the movie Goodfellas, fictional gangster Henry Hill is not the kind of person who would ever use the phrase "life hacks", but if you know what to look for, the film is full of useful lessons that can help speed you through your personal journey, whether you're an executive, teacher, sales professional, artist, or forklift operator.

After years of having motivational smoke blown up our collective backsides, we've started to act as if we are all generous, bold, and intelligent - all of the time! We've designed our organizations, teams, systems, products, relationships, and lives so we can succeed only under ideal 'laboratory' conditions. Anything less than perfection often means catastrophe. The problem is that's not how human beings work at all.

Middle management is hard. If you’re a middle manager, you already know that, and you may be searching for all the help you can get to become more effective and successful in that role. In other words, to become an exceptional middle manager.

In Flow Leadership, Gaëlle Devins—experienced executive and founder of FlowFusion—delivers a groundbreaking approach to unlocking the full potential of your team. This book introduces the 3P Assessment & Model, a powerful framework built on years of hands-on leadership, workshops, and academic research, helping leaders balance the three essential elements of high-performing teams: People, Purpose, and Performance.

Leading Clarity offers a bold proposal that changes the trajectory of your business and leadership. Today's business environment is more complex than at any time in history with greater ambiguity, chaos, and uncertainty. Too often, individuals and organizations become bogged down with competing priorities and the constant press of daily demands. This tangled mass of noise effectively handicaps every facet of business. This audiobook provides a proven, time-tested strategy that has brought dynamic results to hundreds of organizations of all scope and size.

Carey Perloff, Artistic Director of San Francisco's legendary American Conservatory Theater, pens a lively and revealing memoir of her 20-plus years at the helm and delivers a provocative and impassioned manifesto for the role of live theater in today's technology-infused world. Perloff's personal and professional journey - her life as a woman in a male-dominated profession, as a wife and mother, a playwright, director, producer, arts advocate, and citizen in a city erupting with enormous change.

Taking Charge! 52½ Years of Anecdotes and Advice for Aspiring Executives This book is a practical guide for what they don’t teach you in business school or on the job. As Henry Ford once said, “you can’t teach experience,” and Osborn speaks with over a half century of experience in one of the most volatile industries of the last decades – telecommunications and broadband. From developing people skills to mastering strategic planning for forecasting, Taking Charge is easy to read and full of advice that can be put to work the next day at the office. Whether you are an up and comer...

The second in the Enhanced Series, Enhanced Executive Performance is quickly becoming the "how to" guide of becoming the type of executive many dream to be. It picks up where Enhanced Life Performance leaves off. Enhanced Executive Performance takes that state of well-being to executive leadership conference rooms, board rooms, and offices of the world. Want to execute at work like never before and do so while maintaining a near constant state of fulfillment? Then Enhanced Executive Performance is a must listen for you.

Leadership Lessons, Volume 2 is a book that is all about how to improve organizational performance. The central focus of all these essays is improving the ability to understand the dynamics at play that are impacting their organizations. The purpose is to help organizations and the people within them to be able to realize their individual and collective potential. Many of the essays are titled in the form of a question because if you don’t learn to ask better questions, you will never get the answers you really need.

If you are looking for a one-stop shop for a thorough guide on building a high-performing team, here is everything about hiring (both in and out of the US), starting with the job posting and a series of interviews, employing your new candidate with an example hiring agreement, training your employees, and even monitoring and motivating your team for success.

Internationally renowned business guru, Bill Schwarz explores the way organizations work, the impact of human nature's reactive state, the governing principles that determine why a company believes the way it does.

This book covers my leadership experience spanning the past 30 years and what I have learned to build and grow high-performing teams. As a busy executive myself, I understand and appreciate getting to the point quickly. This book was written to be a simple and concise guide intended for quick listening, with actionable content. Leadership is a journey and a series of experiments to learn what works and what doesn't for you as a leader and the people and teams that you lead.

In order to be successful as an IT manager, you need to be able to show the company that under your leadership your team is able to deliver high quality products on time and under budget. If you want to have any chance of being able to pull this off, then you are going to have to discover ways to build a high performance IT team.

The Coherence Code tells a simple story of how a company goes from the brink of failure to success by transforming, improving, and evolving the mindset and habits of its leader, teams, and individual employees through Total Brain Coaching.

With increased demand for hybrid and fully remote work styles, most firms understand that some form of distance work is here to stay—and have put some remote protocols in place. But many companies either see the shift to remote work as a threat to their culture and management style, or they just don’t know how to make the transition. It’s time to take advantage of the many opportunities remote work presents. This book will tell you how.

社内の人間関係や争いにやきもきするのは、時間とエネルギーの無駄。人間の負の感情にとらわれず、淡々と成果を出す。それがグローバル人材の最低条件だ。人間関係に悩むすべてのサラリーマンにおくる画期的仕事論。

The Business of Excellence offers a unique and compelling perspective on the drivers of excellence in teams and organizations. The challenges of high performance and leadership are explored in depth and are illustrated with insights, interviews, and case studies from the military, sporting, and corporate worlds. The material includes a proprietary performance model that can be applied to a wide spectrum of organizations.

Recognized as the leading expert on executive compensation, Robin Ferracone combines her own 20 years of experience with interviews with executives and compensation committees to provide a clear examination of and guidance on determining pay packages, actions, and designs.

The role of call center leaders in motivating their team is pivotal for driving overall performance and achieving business goals. By fostering a positive work environment, recognizing individual and team achievements, and providing opportunities for growth, leaders can boost morale and inspire agents to perform at their best. Motivated employees are more engaged, efficient, and committed to delivering high-quality customer service, directly impacting key performance indicators (KPI's) such as customer satisfaction and first call resolution rates.