Performance Management Leadership

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.

A powerful book that shows the step-by-step evolution of a new kind of global technology powerhouse, The Lenovo Way is an indispensable guide for leaders and managers who deal with strategy, innovation, branding, and HR at any kind of company. It also tells the remarkable story of how two women from very different backgrounds rose to become leaders in Lenovo's journey to the top.

Many leaders miss out on their teams’ full potential because navigating the complex and ever-changing business landscape is more and more challenging. Traditional leadership models often fail to address the intricate interplay of organizational intentions, external factors, and internal dynamics resulting in subpar performance and disengaged teams. As a result, executives find themselves ill equipped to set their organization and leaders up for success in an increasingly complex world.

Everyone, at some point in their life, will be asked to be a leader. Leadership skills are highly sought after by employers and are also essential to lasting success in business and life. But the problem with most leadership books is that they are just common knowledge, taken from other writers and not useful. This book presents proven skills and qualities that are tried and tested to help you develop into your greatest potential as a leader. Become more than just “the boss" people follow only because they have to. Instead master the ability to inspire and lead people.

In 12 Disciplines of Leadership Excellence, bestselling author and motivational expert Brian Tracy teams up with global learning expert Dr. Peter Chee to reveal simple, straightforward principles any business leader can use to make lasting positive changes in his or her organization.

Armstrong on Reinventing Performance Management presents a holistic approach to performance management, drawing on Michael Armstrong's vast research and experience. Most organizations have performance management processes in one form or another, but these are often based on formal annual reviews, forced rankings and directly linked to pay decisions. These traditional approaches are often at the expense of ongoing, continuous feedback and focus on looking back at what has or has not been achieved rather than looking forward.

Exception to the Rule links ancient wisdom with contemporary science on high performance, teamwork, and engagement. Building an organizational culture based on classical virtues - of trust, compassion, courage, justice, wisdom, temperance and hope - is both strategically smart and a better way to live. Exception to the Rule walks you through the steps of helping everyone in your organization focus on character defined by virtue.

To perform better in any situation - in your career, hobbies, relationships, or in any facet of your life - it is critical to develop psychological skills, which, just like physical abilities, can be taught, learned, and practiced. Both as individuals and as groups, we can tone these psychological skills and use them to heighten awareness, foster talents and technical abilities, and reach peak performance. Mental preparedness and psychological awareness are the keys to thriving in any environment.

This must-have book contains the most up-to-date strategies for sales executives; offers compelling real-world examples; includes the ideas and tools that can be put into action immediately; and reinforces the immediate application and learning with assessments, exercises, and a professional toolbox.

They're Your Rules, Break Them! offers 50 innovative ways of looking at your business as a long-term, dynamic, progressive entity. Here you will find 50 ways to ditch the atrophying forces and create an exponentially achieving, high-performance culture in your organization. Disruption is everywhere. Rather than suffering its blows, what if you could institutionalize it into your business? What if, rather than being rigid and rule-bound, you could make your business "ever changing" within?

Coaching Up! is about inspiring those who matter to you to achieve peak performance. Whether you are a coach, a business leader, a civic activist, a teacher, a counselor, or a parent, this book will offer you a powerful, highly effective way to connect to the people you care about and move them forward toward their best selves. In sports, coaches have developed ways of connecting with their players quickly in the "heat of the battle", inspiring them to perform to their fullest potential and "leave it all on the field".

There has never been another time when our reputations have been more valuable, yet because of the hyper-connected world in which we live, our reputations have never been more vulnerable or fragile! If you are not intentionally investing in your reputation, then you are missing out on one of the greatest opportunity drivers in your life! Reputation missteps cost people their careers and can take down businesses! Why wait until a crisis to act? Reputation Shift is the answer and road map for those asking, "How do I do this?"

All humans have an innate drive to make great things. In The Innovation Mindset, Jennifer Kenny shows you exactly how to implement practices that will drive greater innovation, differentiate your products and solutions through better innovation, and maximize the innovation capacity of your team.

If you are an executive who has worked long hours, risen to every challenge, and built a strong reputation for yourself, then why haven't you reached the highest levels of leadership? Here's a reality check: Your business achievements and functional skills alone aren't enough to help you get where you want to go. What's likely missing is a skill that the world's best corporate leaders have developed - mastery of the people side of the equation.You must become a leader that others want to work for. How do you do that? Let go of being an expert. Become a leader of experts.

Leadership Lessons, Volume 2 is a book that is all about how to improve organizational performance. The central focus of all these essays is improving the ability to understand the dynamics at play that are impacting their organizations. The purpose is to help organizations and the people within them to be able to realize their individual and collective potential. Many of the essays are titled in the form of a question because if you don’t learn to ask better questions, you will never get the answers you really need.

In the book, you'll learn how the world’s best charitable organizations employ lean risk management to prioritize, mitigate, and eliminate the most significant risks facing nonprofits today.

Introducing "Leading with Excellence," your pivotal companion on the journey to optimal project management and team leadership. This eBook dives deep to provide invaluable insights into how successful teams function and how you, as a leader, can uplift your team's performance to new heights. "Leading with Excellence" handily breaks down the fundamentals of project management before seguing seamlessly into the premise of fostering high-performance teams. Savor the chance to explore varied aspects of team dynamics, understand their nuances, and master how to bring out the best in your team ...

The hardest part of a manager’s job isn’t staying organized, meeting deliverable dates, or staying on budget. It’s dealing with people who are too comfortable doing things the way they’ve always been done and too afraid to do things differently. Treasurer, a courage-building pioneer, proposes a bold antidote: courage. With more courage, workers gain the confidence to take on harder projects, embrace company changes with more enthusiasm, and extend themselves in ways that will benefit their careers and their company.

There is no need to come up with your own questions or even spend hours trying to figure out the much-needed powerful questions that you need to ask your colleagues. This book has done all the heavy lifting for you. The book “555 Powerful Questions for Coaching, Mentoring, and Leading at Work” contains 555 powerful questions from actual situations that will help you unlock the potential of your teammates, improve their performance and empower them.

Top business thought leader David Burkus has mined the very best research on virtual teams and case studies of companies that have not just survived but thrived through remote work to provide managers with the field guide to leading remotely, packed with everyday examples and illuminating insights.