Performance Management Leadership

While experiencing firsthand the chaos at Wisdom Health Care Center, Grace Holden, its new CEO, questions if she made the right decision in accepting the job. Yet Grace knows she couldn’t have turned it down. It was an opportunity she had worked for her entire career. Still, what she could not have anticipated was just how broken the culture was at the health care center. She quickly discovers Wisdom will challenge her in ways she never imagined. In The Wisdom Story, best-selling author Tim Burningham presents another compelling and enlightening leadership fable. Using his storytelling ...

Are you building a typical team...or a high-performance tribe? The motivational power of the desire to belong is the key element for ensuring employee satisfaction and retention, as well as your company’s long-term success.

"Champion for introverts" Jennifer Kahnweiler offers a road map for everyone in the workplace - including leaders, human resource managers, and team members - to create inclusive, introvert-friendly cultures. Kahnweiler provides an assessment to determine how introvert friendly your organization is and looks at every aspect of organizational life - hiring, training, leading, communicating, meeting, designing workplaces, and more - through an inclusive lens.

I am comedian/author/dudeman Marshall Chiles, and I will show you step-by-step proven methodologies to help add humor to your presentations in order to increase your persuasion and maximize your impact.

For a decade, Areva Martin has used the media to build a huge platform that expanded the influence and power of her brand exponentially. Media appearances on Dr. Phil, Anderson Cooper 360, The Doctors, CNN, MSNBC, FOX, and more have virtually eliminated the need of a marketing budget for her thriving law firm and nonprofit organization while securing her place as one of America's most sought after thought leaders.

Los sesgos inconscientes nos afectan a todos. Un reclutador se podría decepcionar si un candidato le pregunta sobre la incapacidad por maternidad. A un profesional de Recursos Humanos le puede parecer más atractivo promover a un graduado de una universidad prestigiosa que a uno de una escuela pública. Un líder puede que crea que una mujer está menos preparada para presentar un reporte en la próxima reunión que su colega varón.

An essential resource for current CEOs, leaders, and future leaders who realize a new cultural order is transforming what effective leadership is about, The Culturepreneur will help you and your organization reach new levels of performance - driving human, organizational, societal, and economic successes that exceed even your own expectations.

In today's fast-paced business environment, call centers play a crucial role in maintaining a company's reputation and customer satisfaction. As a call center leader, you are the linchpin that ensures these critical interactions are managed effectively and efficiently. Your responsibilities encompass overseeing daily operations, monitoring performance metrics, and, most importantly, coaching and developing your agents to excel in their roles. Coaching is crucial for call center leaders as it directly impacts the performance and satisfaction of their teams.

The Kaizen Method: Proven Lean Strategies to Boost Productivity, Eliminate Waste, and Create a High-Performance Culture is your essential guide to building a culture of continuous improvement—one small, strategic step at a time. Perfect for business leaders, entrepreneurs, team managers, and anyone committed to long-term success, this audiobook delivers practical insights and powerful strategies for transforming your organization from the inside out.

After years of having motivational smoke blown up our collective backsides, we've started to act as if we are all generous, bold, and intelligent - all of the time! We've designed our organizations, teams, systems, products, relationships, and lives so we can succeed only under ideal 'laboratory' conditions. Anything less than perfection often means catastrophe. The problem is that's not how human beings work at all.

Paul Falcone, author of 101 Difficult Conversations to Have with Employees and renowned HR and leadership expert, gives you powerful scripts and templates you can apply immediately to your employee reviews and development conversations. This handy quick-guide turns a task many managers dread—giving performance reviews—into a positive opportunity to hone your leadership skills and guide your employees to the path for success.

Dive into the universe of "Managerial Mastery," a comprehensive guide designed to take your leadership journey to unparalleled heights. Immerse yourself in a rich oasis of knowledge that transcends the ordinary and propels you into the realm of extraordinary management prowess. “Managerial Mastery” ushers in a new era of leadership, exploring the core qualities that define the exceptional leaders of today and the evolutionary paths of management styles that have shaped the corporate world. This blueprint for success delves into the interpersonal dynamics that make or break powerful ...

Through meticulous research, assessment, and testing, Conchie and Dalton have built a database that predicts the talents and behaviours of the most successful leaders. In this book they present for the first time a scientific model that demystifies the aura and complexity surrounding high performing leaders.

With Results, Not Reports, Peter Follows, CEO of Carpedia International, provides business leaders with a framework for lasting improvements in performance and profitability. Carpedia has a remarkable success rate in large-scale improvement programs, helping clients achieve their improvement goals over 90 percent of the time. In this book, Peter explains how to achieve sustainable improvement through the dynamic management of process, performance, and people, emphasizing that all three components have an interdependent relationship and that the key is to address them concurrently.

There is so much buzz around big data. We all need to know what it is and how it works. But what will set you apart from the rest is actually knowing how to use big data to get solid, real-world business results - and putting that in place to improve performance. Big Data shows you how to implement the same practices that leading firms have used to access new dimensions of profitability. You'll learn from clear explanations and countless examples how successful organisations large and small use the SMART model to get ahead.

**Dive into the Digital Age with "Mastering the Virtual Workforce" - Your Guide to Excellence in the Remote Workplace!** In a world where the traditional office landscape has swiftly transformed, the need for adaptive strategies in managing a virtual workforce has become indispensable. "Mastering the Virtual Workforce" is your definitive guide to navigating the seas of remote work with confidence and finesse. Embark on a comprehensive journey through the critical facets of digital transformation in Chapter 1, where you'll unravel the evolution of remote work, assess its suitability for your...

Armstrong on Reinventing Performance Management presents a holistic approach to performance management, drawing on Michael Armstrong's vast research and experience. Most organizations have performance management processes in one form or another, but these are often based on formal annual reviews, forced rankings and directly linked to pay decisions. These traditional approaches are often at the expense of ongoing, continuous feedback and focus on looking back at what has or has not been achieved rather than looking forward.

Success is built on connections we make with people and ideas. Whether it's connecting with customers to improve their service experience, or connecting with the strategic business plan and objectives for the coming year, the foundation for success starts with connection. In Connect, Keith Harrell and Hattie Hill reveal the seven core competencies needed to connect individuals and organizations in order to heighten productivity and to maximize personal and professional success.

There's been a lot of talk recently about metrics and key performance indicators (KPIs). But, what does it all mean? Metrics can mean everything, or they can mean nothing. I know what you're thinking. "I started my insurance agency so I could pore through mounds of data and spend hours looking over spreadsheets," said no one ever! That's why I wrote the book.

Are you highly motivated by the work you are doing? Are you are performing at your best? Are your employees highly motivated and performing at their best? For some people, Steve's book will be about helping organizations improve performance by tapping into the heart and soul of their employees. For others, it is a book about finding a place in this world where they can feel productive and alive, where what they do has meaning, satisfaction, and a sense of purpose and fulfillment. Others might apply what is learned to family and loved ones. Through Steve's book, you will learn concepts and ...