Performance Leadership

The performance review is an important part of your job as a manager or coach. But it is only a part. In order to develop team members effectively, you have to be proactive on a daily basis. This means having conversations - and not just about the weather or the game last night. Create ongoing conversations throughout the year. Conversations for Creating Star Performers is a vital tool for keeping team members motivated, engaged, and moving ahead every day - not just the days before an annual review.

In today's fast-paced business environment, call centers play a crucial role in maintaining a company's reputation and customer satisfaction. As a call center leader, you are the linchpin that ensures these critical interactions are managed effectively and efficiently. Your responsibilities encompass overseeing daily operations, monitoring performance metrics, and, most importantly, coaching and developing your agents to excel in their roles. Coaching is crucial for call center leaders as it directly impacts the performance and satisfaction of their teams.

In this comprehensive guide, you will learn everything you need to know about DevOps release management, from the basics to the more advanced topics. Discover how to effectively plan, schedule, coordinate, and deploy software releases using the latest tools and techniques. With practical examples and real-world scenarios, this book is ideal for software developers, IT operations professionals, and managers who want to improve their team's software delivery process.

The Project: Thinking, Leadership, Planning, Performance, and Review is a guide to project development. Included are a fair number of concepts both for initiating a project and seeing it through to a meaningful conclusion. Things are made of parts, if you understand the parts you understand the thing. You may very well pick up a few ideas from this book about thinking. Have you ever taken a new job but retained the values and beliefs of the old job? After a time, you were startled to discover a significantly different perspective was required. But what if you had no chance to adapt? What if...

The Coherence Code tells a simple story of how a company goes from the brink of failure to success by transforming, improving, and evolving the mindset and habits of its leader, teams, and individual employees through Total Brain Coaching.

Energized Enterprise shows you how to put both the human element and the total enterprise at the forefront of your leadership strategy and daily actions, offering fundamental principles of effective leadership, seven key leadership rules, as well as research, stories, and practical examples. Utilizing Dr. Wilson’s expertise, you’ll implement the very best leadership practices to lift, nourish, and energize your workforce to advance your enterprise to the leading edge.

Quelles sont les qualités décisives d'un bon manager ? Faut-il à tout prix chercher à éliminer ses concurrents ? Est-il judicieux de vouloir imiter les meilleurs ? Comment mesurer la capacité d'innovation d'une entreprise ? Quelle est la phrase magique de toute stratégie performante ? Pour répondre aux multiples interrogations qui rythment le quotidien des managers et des chefs d'entreprise, ce nouvel ouvrage HBR répertorie 100 pistes innovantes et inspirantes afin de mieux gérer sa vie professionnelle.

Most companies strive to attract talented people, retain them for years, watch them engage in their work and have them consistently perform at a high level. In order to achieve this, they spend significant time, money and resources providing their team with “learning and development” opportunities. Unfortunately, these initiatives rarely produce an ROI because they are not customized and personalized for each employee.

Battered by waves of downsizing since the 1980s, talented men and women no longer seek job security from one company. This is the true hallmark of the new economy—not fleeting dot-coms and IPOs, but a fast-moving, free-agent workforce with the flexibility to jolt productivity. Managers, meanwhile, must grab hold of this shifting group of talent and squeeze more work out of them than ever before, particularly in a tight economy. The trouble is, their traditional source of power over employees—the corporate ladder—is dead and gone.

You have the idea, the drive, and now the capital to create the company you’ve always envisioned. Now comes the most important part: assembling a team of high performers. To build a sustainable business, you need engineers who can execute on common goals. Who do you hire, and how do you hire the people you need? How will you motivate these engineers and inspire their best work? In Raising Engineers, David Dettmer helps you create a culture that reflects your business, establish a working process to cultivate a strong team, and hire the right people to build impactful products.

Recognized as the leading expert on executive compensation, Robin Ferracone combines her own 20 years of experience with interviews with executives and compensation committees to provide a clear examination of and guidance on determining pay packages, actions, and designs.

Inclusion is more than a moral obligation; it's a competitive advantage. Inclusive leadership expert Melissa Majors is an innovator and optimizer of inclusion, leadership, and education strategies. In The 7 Simple Habits of Inclusive Leaders, she reveals how great leaders enjoy superior team performance and drive much higher profitability by incorporating inclusive practices. Through storytelling, research, and personal experiences, she offers a common-sense yet compelling and actionable approach to inclusion.

I am comedian/author/dudeman Marshall Chiles, and I will show you step-by-step proven methodologies to help add humor to your presentations in order to increase your persuasion and maximize your impact.

There are three kinds of employees: Some are saints: they're always accountable. Some are sinners: they're never accountable. But most are save-ables: sometimes they make good choices; sometimes they don't. What makes the difference? Leadership Without Excuses has the answers. Jeff Grimshaw and Gregg Baron help you put an end to the save-ables' poor choices and excuse-making - and convert them into saints. The secret is to communicate clear and credible expectations, create compelling consequences, and lead conversations grounded in reality.

You don't have to be funny to be funny. It's true! While the general idea is that humor is inherent, Jean-Marc Toledano would beg to differ. Explore the science of laughter and the reason behind it with Half Serious Half Not, in which Jean-Marc discusses the topic in great detail and brings you the secret to being funny. The theme of the book is humor: what it is, the techniques, and how you too can be funny!

What do effective leaders do differently, that creates high performance? Your people are your greatest source of competitive advantage. How you lead and develop them cannot be left to chance. If you fail to do this, you could be out of a job or risk closing the doors of your business forever. Liberating Leadership is an award-winning programme, capable of delivering significant improvements in bottom line performance, in all types of business. If you are responsible for leading people this audiobook is a must!

La stratégie est un sujet crucial pour toutes les entreprises en quête de sens dans un monde turbulent. Les meilleurs spécialistes de la question, véritables "maîtres de la stratégie", présentent dans cet ouvrage les 8 plus grandes théories de la stratégie d'entreprise : des incontournables vers lesquelles vous référer.

Through their twenty-plus years of experience building teams, Marshall Calman and Jack Levitt of LeaderStrong, have developed a novel team-building framework. Their new book explores the journey of one business leadership group and how they develop into a Powerful Team using the C4 model. Marshall and Jack are Executive Leadership Coaches who work with Fortune 500 clients and sophisticated up-and-coming firms that want to get serious about leveraging their team's full power.

The book offers a deep dive into understanding and managing emotions, pivotal for cultivating a success mindset and achieving goals. It lays out effective strategies for self-regulation, boosting self-esteem, and fostering a growth mindset, all crucial for personal and professional triumph. Addressing the challenge of overthinking, the book provides actionable advice on positive thinking and self-discipline, helping readers develop success habits and resilience.

The role of call center leaders in motivating their team is pivotal for driving overall performance and achieving business goals. By fostering a positive work environment, recognizing individual and team achievements, and providing opportunities for growth, leaders can boost morale and inspire agents to perform at their best. Motivated employees are more engaged, efficient, and committed to delivering high-quality customer service, directly impacting key performance indicators (KPI's) such as customer satisfaction and first call resolution rates.