Performance Leadership

In today's fast-paced world, data is everywhere—but only actionable insights can drive real success. The Insight-Driven Leader offers a practical guide to transforming raw data into powerful workforce insights that solve critical business challenges. Through clear frameworks, compelling case studies, and proven strategies, Jenny Dearborn and Kelly Rider reveal how high-performing organizations combine business and workforce data to innovate, engage employees, delight customers, and exceed financial goals.

In today's fast-paced business environment, call centers play a crucial role in maintaining a company's reputation and customer satisfaction. As a call center leader, you are the linchpin that ensures these critical interactions are managed effectively and efficiently. Your responsibilities encompass overseeing daily operations, monitoring performance metrics, and, most importantly, coaching and developing your agents to excel in their roles. Coaching is crucial for call center leaders as it directly impacts the performance and satisfaction of their teams.

All over the world, there are individuals who want to go to work-who are excited to go in on Mondays. They love their jobs because the environment they work in is free of fear and emotional toxicity; and they are unimpeded and able to focus on their work. They do their part to help achieve organizational goals.

Coaching Up! is about inspiring those who matter to you to achieve peak performance. Whether you are a coach, a business leader, a civic activist, a teacher, a counselor, or a parent, this book will offer you a powerful, highly effective way to connect to the people you care about and move them forward toward their best selves. In sports, coaches have developed ways of connecting with their players quickly in the "heat of the battle", inspiring them to perform to their fullest potential and "leave it all on the field".

A follow-up to the top-selling Perfect Phrases for Performance Reviews, this book provides managers with phrases and goals that describe expected future performance from their direct reports.

Leaders have an unprecedented opportunity to overcome the great disconnect between employers and employees by inviting individuals to become part of something bigger than themselves—to belong. Belonging Rules gives leaders the tools, knowledge, and confidence to harness belonging to address the workplace’s most critical challenges.

Are you already working in scrum but stuck in a rut? o you know the basics of scrum but don’t feel like you can adequately support your team? Scope creep, team members showing up late, challenging stakeholders...sound familiar? Scrum Mastery goes beyond the basics of Scrum. You will learn how to become a skilled scrum master who is more than just a meeting facilitator, and how to lead your team to greatness. This book is for people and organizations who are serious about scrum, agile, and looking for more in-depth advice.

Leveraging her lifelong passion for high performance, Agnes Cserhati – a globally acclaimed performance coach and leadership expert – has distilled decades of experience working with some of the world's top leaders into the 12 key principles that unlock the secret to high performance. With razor-sharp precision, alongside her unrivalled ability to cut to the chase, Cserhati reveals actionable insights that will inspire, challenge, and motivate you to accelerate your success. Master pivotal shifts and strategies that distinguish exceptional leaders and reframe your perspective on success.

"For many years I struggled to lead in a difficult environment. My colleagues seemed to thrive on conflict. I sure didn't. I tried to be a servant, but I couldn't compete with their charisma and intensity." Whether you lead in a church or the marketplace, you probably relate to Tom Harper's desire to serve with strength. This book is the result of his three-year search through the Bible for wisdom on how to establish authority, overcome resistance, develop boldness, and manage conflict.

Many companies try to save money and underestimate the importance of project management. You know better than anyone else that project management is more than just quickly briefing your team during work. Even startups with small budgets invest in a project manager (PM) because it's no longer a secret that a skilled project manager can save companies 28 times more money since their output is more reliable.

Kaizen is a Japanese philosophy that is responsible for driving the success of several organizations not just in Japan, but across the world. It explores simple, actionable, yet highly effective ideas that have the power to transform the destiny of your start-up. If you want to use the Japanese philosophy that is powering the results of several organizations all over the world, click on the “Buy Now” button to get your copy today!

Top business thought leader David Burkus has mined the very best research on virtual teams and case studies of companies that have not just survived but thrived through remote work to provide managers with the field guide to leading remotely, packed with everyday examples and illuminating insights.

I will never forget the day I learned that we were unicorns. In finance parlance, that meant that we had taken a brand from a zero dollar valuation to a brand worth more than one billion dollars. As an executive who had given nearly ten years of my life to the company I began to reflect on leadership, how this incredible result was achieved, and the fact that even in our happiest moments, leadership agreed that the bigger question was why we were not a 3 or 5 billion dollar brand? Much has been written about business leadership. Much has been written about millennials, but in my research I ...

Be a Better Team by Friday is a visionary, how-to guide for CEOs, top leaders, and team managers committed to achieving massive gains. As your company’s growth accelerates, the heat turns up, and teams break down. It gets harder to work together when things get tough. This book reveals the surprisingly simple skills required to get your team to the top. Fast. Learn proven strategies to inspire your teams to think bigger, communicate better, collaborate more effectively, and achieve your most ambitious goals.

Accelerating Performance is not just another "warm and fuzzy" change management book - it's a practical, comprehensive, data-driven action plan for picking up the pace and achieving more. Cowritten by one of the authors of Beyond Performance, this audiobook draws on a combination of empirical research and decades of experience advising global companies to show you how to reduce time to value by building and changing momentum more quickly than your competitors.

One of the most powerful forces on Earth is an organization fully aligned, individual by individual, team by team, to achieve mutual success. In this vivid business story, Ken Jennings and Heather Hyde provide a road map to guide leaders through the process of engaging employees at all levels of the organization to find the deeper meaning and higher purposes of their work. Learning these methods is Alex Beckley, a leader who receives a wake-up call that inspires him to live and lead differently. He discovers how to invite his coworkers to join a cause, not just a company - to commit to a Greater Goal - and lead the process of shared goal achievement.

Leadership drives purpose, culture drives passion, and strategy drives performance. Together, the 3Ps—purpose, passion and performance—equal profit. And profit is the life-giving blood keeping the economy flowing and growing.

Unlock the secret to selling books using the power of the Tiktok app! In this guide, "Selling Books - Tiktok Marketing Mastery: Turn Views Into Sales," you'll discover how to leverage the fastest-growing social media platform to turn views into sales, build an engaged audience, and maximize your success in the world of selling online. This book will teach you how to craft viral content, reach your ideal readers, and create a buzz that translates into real profits. Dive into proven strategies and Tiktok techniques designed to skyrocket your sales—no matter your niche or experience level! ...

Bill Lucia and Deb Kelly embarked on a journey to transform their company. Together with the best executive team in the business, a workforce with unparalleled passion and commitment to serve, and a handful of really smart partners, they have proven that anything is possible when you truly unleash the power of your people. This book tells you how they did that and how you can too.

There is no need to come up with your own questions or even spend hours trying to figure out the much-needed powerful questions that you need to ask your colleagues. This book has done all the heavy lifting for you. The book “555 Powerful Questions for Coaching, Mentoring, and Leading at Work” contains 555 powerful questions from actual situations that will help you unlock the potential of your teammates, improve their performance and empower them.