Performance Coaching

In today's fast-paced business environment, call centers play a crucial role in maintaining a company's reputation and customer satisfaction. As a call center leader, you are the linchpin that ensures these critical interactions are managed effectively and efficiently. Your responsibilities encompass overseeing daily operations, monitoring performance metrics, and, most importantly, coaching and developing your agents to excel in their roles. Coaching is crucial for call center leaders as it directly impacts the performance and satisfaction of their teams.

There is no need to come up with your own questions or even spend hours trying to figure out the much-needed powerful questions that you need to ask your colleagues. This book has done all the heavy lifting for you. The book “555 Powerful Questions for Coaching, Mentoring, and Leading at Work” contains 555 powerful questions from actual situations that will help you unlock the potential of your teammates, improve their performance and empower them.

Transform your leadership capabilities in record time, even if you've faced obstacles and setbacks along the way. Are you constantly facing leadership challenges that make it difficult to steer your team effectively? Do you find yourself grappling with the rapid pace of change and worrying about how to grow and scale your business confidently? The journey to exceptional leadership begins here. If you're an entrepreneur or business leader overwhelmed with perfecting your leadership skills, you’re in the right place. My Leadership Development Skills Made Simple is meticulously crafted for ...

Coaching Up! is about inspiring those who matter to you to achieve peak performance. Whether you are a coach, a business leader, a civic activist, a teacher, a counselor, or a parent, this book will offer you a powerful, highly effective way to connect to the people you care about and move them forward toward their best selves. In sports, coaches have developed ways of connecting with their players quickly in the "heat of the battle", inspiring them to perform to their fullest potential and "leave it all on the field".

All over the world, there are individuals who want to go to work-who are excited to go in on Mondays. They love their jobs because the environment they work in is free of fear and emotional toxicity; and they are unimpeded and able to focus on their work. They do their part to help achieve organizational goals.

Drawing on two decades of leadership and coaching research, Vallée and Bloom reveal the proven strategies behind the University of Windsor women’s basketball team’s transformation from last place to five-time national champions. Dare to Win bridges the gap between theory and practice, blending leadership insights, real-world examples, and Vallée’s experiences as both an academic researcher and a championship-winning coach. This invaluable resource is perfect for anyone seeking to build successful teams and elevate leadership, management, and coaching skills in sports and beyond.

What if you could shift your thinking—and your entire reality—in just 10 minutes a day? Are hidden mental patterns sabotaging your success, happiness, and wealth? Would you like to reprogram your subconscious for abundance, confidence, and unstoppable momentum—without spending years in therapy or personal development? You're just one shift away from a completely different life. This book gives you the exact tools to create that shift—quickly, powerfully, and permanently. 🔓 Rewire Your Reality Through the Power of Neuro-Linguistic Programming Your current results are the product ...

Unlock the secret to selling books using the power of the Tiktok app! In this guide, "Selling Books - Tiktok Marketing Mastery: Turn Views Into Sales," you'll discover how to leverage the fastest-growing social media platform to turn views into sales, build an engaged audience, and maximize your success in the world of selling online. This book will teach you how to craft viral content, reach your ideal readers, and create a buzz that translates into real profits. Dive into proven strategies and Tiktok techniques designed to skyrocket your sales—no matter your niche or experience level! ...

Whether you're a junior rising through the ranks, a competitive tournament player, or a dedicated coach, Play Like a Champion: The Tennis Player's Journey is your complete roadmap to peak performance. This powerful training companion delivers a blend of mental strategies, tactical systems, technical drills, and self-assessment tools — all grounded in real on-court experience. Liv Laine is a dedicated tennis athlete and lifelong learner of the game. From her early years on the court to competing in junior tournaments, Liv has embraced tennis not just as a sport, but as a path for growth, ...

Revised and updated, the second edition of Leadership Coaching draws on the top coaching practitioners’ thinking and writing to present an in-depth understanding of the tools, techniques, and frameworks that can be used to enhance the coach/coachee relationship.

In Beyond the Game, Komori provides a toolbox for those who aspire to lead successful teams. Coaches, he says, strive to improve themselves first, to provide a foundation for instilling greatness in others. Smart coaches pay attention to what Komori calls the Three Cs of Leadership: Choices, Communication, and Culture. Komori also teaches the Six Keys for Peak Performance and how to focus on and apply these areas to achieve the most and excel in life. He offers advice in direct, straightforward terms and draws examples from his decades as a championship-winning tennis coach.

The Betrayal Recovery Roadmap How Unhealed Betrayal Sabotages Performance—and What to Do About It By Dr. Debi Silber, Founder and CEO, The PBT® Institute What if the real reason for burnout, disengagement, and low morale in your workplace isn’t about performance at all—but about personal pain that’s never been resolved? Betrayal doesn't stay at home. It walks into your office disguised as brain fog, absenteeism, mistrust, poor boundaries, and reactive leadership. Whether the betrayal stems from infidelity, broken family ties, or personal trauma, it impacts how we show up—and how ...

We need trusting, customer-supplier relationships now more than ever. Technology allows us to understand customers far better at a data level and gives us myriad new ways to communicate. But this explosion of data and technology also creates noise; noise we have to cut through to find trust. Trust. It sits at the heart of all strong relationships. It is no less so in customer relationships. And without trust, the sales process becomes transactional. The dynamics of a technology-based, fast-paced, commercially oriented world cause many salespeople to fall into the transactional-selling trap....

Over the last 15 years, Coaching and Mentoring has become the go-to guide for anyone looking to develop their coaching and mentoring skills at individual, team or organizational level. Clear and accessible, it uses practical tools and best practice to demonstrate how to relate theoretical models to specific situations to gain real benefits. Now in its 3rd edition, Coaching and Mentoring has been fully updated to cover the latest thinking and developments in this area including extended coverage of coaching supervision.

Coach David from Trading Friends Forex Education shares his knowledge of the psychological aspect of day trading in the forex market. He emphasizes the use of a non-emotional, probabilistic decision-making process. Coach has been teaching probabilistic leverage trading since 2017 and focuses on helping traders overcome the primary reason why most (over 90%) fail in day trading, which is mindset.

We hear words like peak productivity all the time. In today’s world, it’s all about doing the best and most you can in the hours you have. You are given examples of people like Elon Musk and Warren Buffet, but even as those names are mentioned, your mind drifts off. Those personalities are super humans; you can’t ever reach their potential. Right?

James King draws on his 15 years of experience as a trusted advisor to some of the world's most elite and exclusive organizations, combined with cutting-edge scientific research, to reveal the foundational principles that are proven to drive elite performance. Accelerating Excellence will revolutionize the way you perceive excellence, potential, and talent, crushing some of the most entrenched assumptions along the way. You will emerge inspired about the possibility that exists before you, enriched with purpose, structure, and direction.

Elite: High Performance Lessons and Habits from a Former Navy SEAL is a must-listen guide for everyone from aspiring entrepreneurs to established business leaders. No matter the stage of your business - development, exploitation, or disruption - Elite will change your approach to business and unlock the warrior within.

Vivimos en una época de preocupación capital por el desarrollo sustentable. Pero no sólo nuestro planeta tiene reservas limitadas que debemos saber gestionar con responsabilidad y visión estratégica: también nuestro cerebro. Cuando nos obsesionamos por las pérdidas, sufrimos ansiedad por el futuro, sobrevaloramos la opinión de los demás o nos exigimos demasiado, desperdicia

Do you hope to be coached or be a great coach? Or wish that your organization could execute its coaching mandate? Mark Colgate's 8 Moments of Power is the missing piece for those hoping to orchestrate a coaching change. In this engaging book, Colgate takes us on a journey with humorous stories, case studies, and pragmatic frameworks, while examining how organizations can create a coaching system that designs for, and delivers, continuous feedback that simultaneously increases employee and customer engagement.