Organizational Behavior Management

ATTENTION STUDENTS: If you need to write a paper on toxic leadership in organizations, then this is the perfect reference. It's simple, easy to understand, and right to the point. Toxic leaders care about themselves far more than they do about the organizations they oversee. They value control above everything else, and they use their power to maintain that control. They are not concerned about the damage they inflict on employees or workplaces as long as they personally benefit from the fallout. This eBook examines important aspects of toxic leadership including: • Characteristics – ...

A sweeping leadership framework to institute clear and intentional actions throughout your organization so that people of all racial backgrounds are empowered to lead, collaborate, and excel at work.

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

The executive chairman and former CEO of Dunkin' Donuts and Baskin Robbins reflects on the unique, results-oriented discipline he's developed over decades of leadership, which provides a blueprint for any organization to achieve prosperity.

Agile Conversations brings a practical, step-by-step guide to using the human power of conversation to build effective, high-performing teams to achieve truly agile results. Consultants Douglas Squirrel and Jeffrey Fredrick show listeners how to utilize the five conversations to help teams build trust, alleviate fear, answer the “whys,” define commitments, and hold everyone accountable.

ATTENTION STUDENTS: If you need to write a paper on change in organizations, then this is the perfect reference. It's simple, easy to understand, and right to the point. Change affects every organization at some time. Without change, companies cannot grow and prosper...and this can lead to their demise. This eBook examines change in organizations. It examines the major challenges involved and discusses the best methods for implementation using simple explanation and workplace examples. It is written for easy comprehension at any level while providing the reader with valuable knowledge. If ...

“I can’t wait to get to work!” When was the last time you felt that way? Have you ever? Mark McClain has and still does. He and his leadership teams have focused on creating companies that make the quality of their employees’ work experiences of equal importance to the quality of the solutions those employees create.

Managers want to know how to lead virtually, how to keep their teams motivated, and how to keep employees productive. Providing compelling, evidence-based answers to these issues, Remote Work Revolution is essential for navigating the enduring challenges teams and managers face. Filled with specific actionable steps and interactive tools, this timely book will help team members deliver results previously out of reach. Employees will be able to break through routine norms to successfully use remote work to benefit themselves, their groups, and ultimately their organizations.

Creativity, new ideas, innovation - in any age they are keys to success. Yet, as Stanford Professor Robert Sutton explains, the standard rules of business behaviour and management are precisely the opposite of what it takes to build an innovative company. We are told to hire people who will fit in; to train them extensively; and to work to instil a corporate culture in every employee. In fact, in order to foster creativity, we should hire misfits, goad them to fight and pay them to defy convention and undermine the prevailing culture.

Today's leaders know that speed and agility are the keys to any company's success, and yet many are frustrated that their organizations can't move fast enough to stay competitive. The typical chain of command is too slow; internal resources are too limited; people are already executing beyond normal expectations. As the pace accelerates, how do you inspire people's energy and creativity? How do you collaborate with customers, vendors, and partners to keep your organization on the cutting edge?

ATTENTION STUDENTS: If you need to write a paper on innovation in organizations, then this is the perfect reference. It's simple, easy to understand, and right to the point. Innovation is the process of putting ideas into action in order to add something of value to an organization. It separates companies from competitors, motivates employees to be more productive, and enhances creativity. This eBook is about innovation in organizations. It identifies the concept, discusses benefits and challenges, notes methods for improvement, and talks about the future. Workplace examples are used ...

When we do better work, we live better lives. Share before you’re ready. Get more agreements. Have difficult conversations. These are a few of the practical but profound ideas Lessonly CEO Max Yoder shares in Do Better Work. No matter your rank or role, if you want to see more understanding, accountability, and progress on your team, these stories and examples are for you.

In the new edition of this fascinating book, a book that has appeared on MSNBC, CNBC, Slashdot.org, Lifehacker.com and in the New York Times, best-selling author Scott Berkun pulls the best lessons from the history of innovation, including the recent software and web age, to reveal powerful and surprising truths about how ideas become successful innovations - truths people can easily apply to the challenges of today.

Is it possible to create a positive workforce in negative times? Yes, it is, says speaker, strategist and consultant Liz Jazwiec, RN. But first, you have to get real about how tough a job in healthcare really is and also about the negative things you and your staff members do to make it even tougher. In her audiobook, Liz gets real about all that and more. In her darkly humorous, ever-so-slightly sarcastic style - after all she was an ER nurse - she builds a case for the powerful benefits of a positive workplace.

Thermostat Cultures is a must-listen for anyone leading a group of any kind or for someone who desires to be a compelling participant on a high-performing team. Every human being on the planet is a part of a team of some kind. A team at work. A team at home. Why do some teams with similar talent levels succeed and others simply maintain? Why are some families more connected while others are pulling in opposite directions? Why do some companies expand with excitement and others limp along? Culture.

We send our kids to school and obsess about their test scores, their behavior and theirability to fit in. We post a help wanted ad and look for experience, famous colleges and a history of avoiding failure. We invest in companies based on how they did last quarter, not on what they’re going to do tomorrow. So why are we surprised when it all falls apart? Our economy is not static, but we act as if it is. Your position in the world is defined by what you instigate, how you provoke, and what you learn from the events you cause. In a worldfilled with change, that’s what matters - your ability to create and learn from change.

This newly revised edition demonstrates how action learning can be used to address today's increasingly complex organizational challenges. Packed with extensive enhancements, including new international case studies, and more strategies to introduce and maintain action-learning programs within an organization, Optimizing the Power of Action Learning delivers an innovative and fresh perspective - making it a must-have for any organization looking to heighten competitive advantage and sustain success.

Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies.

Change within organizations is disruptive, making people feel less in control of their work and lives. With every passing day, organizational change becomes more complex. It’s no surprise that efforts for change encounter resistance. Jan Kaderly knows that managing change is managing resistance. In Change Killers, Kaderly takes you on a deep exploration of resistance. Dive into decades of research on the very human reasons why we resist change and discover how you can manage resistance while building the support needed to evolve and grow.

Contrary to popular belief, the business world is not that complicated. While every industry and every profession requires specific expertise, the truth is that the "business of business" is relatively simple. In Business Without the Bullsh*t, listeners will learn surprising but tried-and-true secrets about being an extraordinary boss, about coping with annoying coworkers, and navigating the thorny problems that recur in every workplace.