Marketing Communications

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

Introducing the ultimate guide to building a successful virtual assistant business - Virtual Assistant 101! Whether you're looking to earn some extra income or start a full-fledged home-based business, this eBook has got you covered. Chapter by chapter, Virtual Assistant 101 breaks down everything you need to know to start and run a thriving virtual assistant business. From understanding the role of a virtual assistant to identifying your ideal client and niche, this eBook gives you the tools to get started. Plus, with expert advice on building your online presence and creating a powerful ...

Rid the world of bad presentations with engaging content, memorable and simple design, and powerful delivery. Together, these create an unforgettable experience for the audience, The Big Fish Experience. Big Fish Presentations spends every day making the incomprehensible compelling; the mundane interesting; and the complex simple. Whether it's a presentation about an idea, a product, a service, a business, or a cause, at its heart, it's a story. The Big Fish Experience will help you tell yours.

The most successful leaders are storytellers. By mastering business storytelling, they achieve extraordinary business results. As a modern-day leader, you know you should develop this skill, but you don't have the time to do this in an ad-hoc way. What you need is a practical, reliable method to follow, one that will allow your business to reap the benefits of storytelling as soon as possible. In Putting Stories to Work, Shawn Callahan gives you a clear process for mastering business storytelling. He demolishes the thinking that storytelling has no place at work.

For thought-leading CEOs, executives, consultants, and entrepreneurs, the true test of your personal brand comes down to one simple question: When you speak, do people listen? Nationally acclaimed marketing expert and host of The Speaking Show Podcast David Newman teaches you how to build a thriving speaking career. Regardless of the speaking venue: in-person events, virtual appearances, conference stages, and any other place where you are being paid to share your expertise with an audience, the powerful articulation of your value, relevance, and impact is what makes experts stand out.

How to Turbocharge Your Confidence, Achieve Your Goals and Beat Your Money Blocks For Massage Therapists and Wellness Professionals Learn how to sell yourself and your services with confidence, set goals and achieve them and earn more money by beating your money blocks for good. “By using a few of the strategies outlined in Success Strategies for Wellness Professionals I have already seen an increase of wealth in my massage business in as little as seven days! The contributors share great knowledge that can help any therapists succeed!” Ms. Donna Kerfoot Certified Wellness and Massage ...

Unlock the secrets to thriving in the dynamic world of the UK workplace with Navigating the UK Workplace. This indispensable eBook serves as your comprehensive guide, unraveling the complexities and nuances of British professional life. Whether you are stepping into a British office for the first time or seeking to enhance your career, this book is your key to understanding and succeeding in the UK’s unique work environment. Dive into the historical evolution and the defining traits of UK work culture, while gaining keen insights into the subtle yet crucial British communication styles. ...

What's Wrong with China is the widely anticipated follow-up to Paul Midler's Poorly Made in China, an expose of China manufacturing practices. Applying a wider lens in this account, he reveals many of the deep problems affecting Chinese society as a whole. Once again, Midler delivers the goods by rejecting commonly held notions, breaking down old myths, and providing fresh explanations of lesser-understood cultural phenomena.

Winner of the Nautilus Silver award 2025 for Inner Prosperity & Right Livelihood Unlock Your True Path to Success and Fulfillment Are you tired of feeling stuck in the greyzone, torn between what you want from your career and the work path you fell into? It's time to break free and discover your true path to success and fulfillment. With The Greyzone: Insights on Leading Your Career with Intention, you can finally find clarity and take control of your career. The Benefits: - Gain career clarity and direction - Find fulfillment and purpose - Finally break free from expectations of others and...

In two decades as a television reporter, T. J. Winick covered many scandals. The biggest mistake he saw brands make was to try to “make it go away” by refusing to apologize, declining to comment, or going on the attack—anything to deflect attention. Often that kind of response becomes a scandal of its own. In his book, Winick argues instead for transparency, honesty, authenticity, and empathy. Handled correctly, the way you address an egregious violation of your standards can increase your reputation capital.

Do you want to learn about business intelligence but don't feel like reading a boring textbook? In the modern business world, the pace of action continues to quicken. Businesses need to be able to get actionable insights from their data in order to make the right decisions to act rapidly and effectively. In this audiobook, you will be introduced to the concept of business intelligence.

Would you like to instantly catch people’s thoughts, emotions, motivations, and intentions through mere observation? If yes, you’re in the right place! 10-Minute Social Psychology is a unique audiobook that takes a deeper look into social conflicts: What causes them, what keeps them alive, and most importantly - what you can do about them. The audiobook presents how social awareness is built, and takes you step-by-step through the various mindset shifts and action items.

Apply the seven universal elements of powerful stories to dramatically improve how you connect with customers and grow your business through social media channels.

Rethink Social Media teaches you that, regardless of your experience, you can be making money using social media. Discover how to use Facebook, Twitter, and Instagram to access billions of people every single day. Generate thousands of followers and learn the cutting edge techniques to mastering social media and create a job-replacing income.

In an impatient world of infobesity, people don't want more information - they want to be intrigued and they want to be intrigued fast. After all, goldfish have longer attention spans than humans - nine seconds to our eight. So, right now, people want to know, "How is this relevant and useful to me? Why are you worth my valuable time, mind, and dime?" Bestselling author and ace communication strategist Sam Horn reveals her "secret sauce" for truly connecting with people - whether it's one or one million.

Master the Art of Public Speaking to your professional audiences Public speaking need not be a daunting task. This skill is crucial for self-employed heads of new companies shaping their branding and identity to potential customers. You are the product and if you cannot engage your audience, your are reducing your chances of the success of your new business. Research from leading communication experts has shown that structured practices and mindful strategies can drastically enhance speaking abilities. Here's a sneak peek at what you'll uncover inside this transformative guide: 10 Effective...

Stop Shouting. Start Connecting. "Finally, a great marketing book for charitable organizations. Brian Sooy brings clarity and structure to the challenge of branding a cause." —Marty Neumeier, The Brand Gap Tired of yelling into the void, hoping donors notice your mission? Raise Your Voice: A Cause Manifesto is your playbook to ditch the noise and craft a message that turns supporters into champions. StoryBrand Certified Guide and Brand Strategist Brian Sooy distills decades of expertise into bold, actionable strategies that help mission-driven leaders—like you—cut through the clutter....

With emerging technology transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers. In The Customer of the Future, customer experience futurist Blake Morgan outlines 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.

Need a crisis? Pick one. If you’re a PR professional working in a corporation, startup, small business, or nonprofit, you’ll have to deal with a crisis. When. Not if. Are you prepared to deal with the media? Hold a press conference? Prepare speaking points for the CEO? Give media training? Get a handle on your brand and keep the facts front and center?

Wall Street Journal and BusinessWeek best-selling author and leader of one of America's top sales training companies, Todd Duncan reveals the 10 most deadly mistakes salespeople make, and offers insight on how to avoid them. Duncan addresses the catastrophic mistakes that are commonly made, such as selling your product before knowing your customer or making unplanned calls on unknown customers, with clarity and directness.