Management Problem Solving

Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation.

People issues. They seemingly arise out of nowhere and just don't go away. It's critical that managers handle them right. As a manager, you need to know so many things about managing people, but you don't even know what to ask! The Decisive Manager can help. With examples of typical situations that managers encounter and advice on how to handle them, it's an easy-to-use guide for people managers and has information on hiring to firing, and everything in between.

As the former chief scientist of Express Scripts, a Fortune 25 health-care company dedicated to making the use of prescription medications safer and more affordable, Bob Nease is an expert on applying behavioral sciences to health care. Now, he applies his knowledge to the wider world, providing important practical solutions marketers, human resources professionals, teachers, and even parents can use to improve the behavior of others around them and get the positive results they want.

Ever notice how no one likes to be sold, but most of us enjoy buying stuff? Where is the disconnect? In a business world that rapidly and exponentially adapts to change, our selling methods fail to keep up with human expectations. The Pirate's Guide to Sales uniquely blends years of selling concepts with real-world experience in a framework anyone can learn. We'd like you to think of it as a "pirate's guide" as it distills all the best research and real-world sales experiences in one easy, "how to" audiobook with lessons from only the best!

In this innovative business how-to, leadership expert Marcia Daszko draws on her expertise to guide leaders at any level through a three-step process to radically improve their businesses: first, recognize and stop outmoded ways of thinking that fail to move the business forward (like focusing on the bottom line, conducting performance appraisals, and searching for best practices); second, start taking steps to introduce new, innovative ways of thinking and contrarian practices; and finally, transform your company into a more resilient, adaptive, and united organization.

From the best-selling authors who taught the world how to have Crucial Conversations comes the new edition of Influencer, a thought-provoking book that combines the remarkable insights of behavioral scientists and business leaders with the astonishing stories of high-powered influencers from all walks of life. You'll be taught each and every step of the influence process - including robust strategies for making change inevitable in your personal life, your business, and your world.

"Radikal führen – das bedeutet Konzentration auf das Wesentliche, Klarheit und Konsequenz. Hier geht es um das Kerngeschäft der Führung, um fünf fundamentale Aufgaben, die eherne Wegweiser im Dickicht der Moden und Aufgeregtheiten sind. Sie sind unabhängig von Unternehmenskulturen und Kompetenzen der Führungskraft. Und sie stehen im provokativen Kontrast zum herkömmlichen Führungsalltag." Reinhard K. Sprenger

Serial entrepreneur, business growth expert, and brand ambassador Scott Duffy weaves together stories from his own journey and those of superstar entrepreneurs along with sage advice to help listeners identify their own "aha!" moments and turn them into unique growth opportunities to help them break through and level up their entrepreneurship game.

Remember when you thought owning your own business was going to be fun and help you change the world? Then, somewhere along the line, your business became just hard work and wasn't fun at all. You're not alone, and it doesn't have to be that way. Alison Donaghey offers a way to reclaim your business by using a new way of thinking to improve your customer experience, staff contribution, and community involvement.

Nobody Is Smarter Than Everybody questions the conventional thinking that prescribes how we organize work. For well over one hundred years, the centralized top-down hierarchy has served as the prototypical model for managing the work of large numbers of people. Despite its longstanding presence in everyday social life, the centralized top-down hierarchy is an idea whose time has passed.

In The Crisis Turnaround, Jeff Hilimire shares 20+ years of success launching and building fast-growing businesses to teach other leaders how to strategically embrace any challenge, so they can not only survive a crisis but thrive while doing it.

What if the process of turning raw data into meaningful insights didn't have to be so painful, time-consuming, and frustrating? What if there were a better way to do analytics? Fortunately, you're in luck. Analytics: The Agile Way demonstrates how progressive organizations such as Google, Nextdoor, and others approach analytics in a fundamentally different way. They are applying the same Agile techniques that software developers have employed for years. They have replaced large batches in favor of smaller ones, and their results will astonish you.

I spent all my formative years at work, growing up as a farmhand to farmers. It does not matter what age you are, what stage in life you are, what career you are in. These lessons apply. I wish everyone could have worked on the farm for at least one summer. It was life-changing. But since many of you did not, you can get a little taste of the experience, laugh a little, cry a little, but through it all learn the lessons, apply the lessons, and share them with others.

Stop wasting energy trying to force your team to change. “The secret to business progress isn’t to stop change, it’s to start facilitating change much, much better. Change Fatigue is the field guide all leaders need to align their teams. Don’t change a thing before reading!” - Jay Baer, author of The Time to Win: How to Exceed Your Customers’ Need for Speed “The authors cover the macro and micro of facilitating change, including the all-important emotional aspects. Change Fatigue leaves no stone unturned and is a must-read for change leaders in a wide range of organizations....

Most leadership books tell you how to set and achieve goals. This one is different. This one is written by a communications leader who's as passionate about riding motorcycles as she is about running her business. Her name is Elise Mitchell, and she wants to tell you about her journey - from starting her own agency to building a world-class brand to enjoying the ride along the way. But mostly, she wants to talk to you about your journey.

For years, I have been doing turnarounds of distressed companies to make the businesses profitable. I believe that the main reason companies are distressed is that the business owners do not know how to hire and manage a strong management team. Many business owners do not realize how important it is to have and maintain a qualified team of managers to oversee their employees. Most entrepreneurs believe they are doing a decent job of building a quality management team to lead their companies.

Most people hate negotiating. Instead of learning it themselves, they hire someone - an agent, a lawyer, a manager - to negotiate for them. But negotiators often do not have their clients' best interests at heart. In this short audiobook, international bestselling writer Kristine Kathryn Rusch shows you how to negotiate anything from buying a car to buying a house, from handling a book contract to handling a negotiator. If you have ever negotiated anything - and who hasn't? - then this book is for you.

We live in a world of vast collaborative potential. Yet all too often, powerful boundaries create barriers that can splinter groups. And this can lead to uninspiring results. To transform borders into frontiers in today's global, multistakeholder organizations, you need Boundary Spanning Leadership. Powered by a decade of global research and practice by the top-ranked Center for Creative Leadership (CCL), this book takes you from rural towns in the US to Hong Kong's skyline, showing you how to build bridges across boundaries.

Se lidar com as pessoas, especialmente no trabalho, é o maior desafio que você enfrenta, este audiolivro tem muito a lhe oferecer.

HR by Design is the playbook for developing creative and human-focused solutions to everyday human resources (HR) challenges. The book first provides a thorough overview of design thinking and various stories from successful HR professionals on how they solve HR-related problems in their day-to-day lives. Jodi Brandstetter utilizes a current challenge most HR professionals are facing to show how design thinking can be the best methodology for the HR industry. By the end of the book, you will have a better understanding of design thinking.