Management Communication Skills

On a scale of one to 10, how well can you control your temper on the phone? For me, I have moved from a two to a solid seven on most days. But I wasn’t always that way. It took a lot of practice and specific techniques to reach that point.

Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help - even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service.

This audiobook will help you break the cycle of communicating ineffectively by teaching you how to read people's reactions and understand what they are thinking. You'll learn how to avoid many common communication pitfalls and tools to inspire people with your conversation. You'll discover how to engage others with your real thoughts, feelings and values.

Unlock the secrets to success in the ever-evolving world of business. This comprehensive guide offers a roadmap to mastering essential business skills, empowering you to navigate the complexities of the corporate landscape with confidence and finesse. From communication and leadership to finance and strategic planning, this book covers all aspects of business mastery, providing practical insights and actionable strategies for achieving your professional goals. Whether you're a seasoned executive, aspiring entrepreneur, or recent graduate entering the workforce, this guide equips you with ...

What would you do if you had the power to read people and know what they are thinking and feeling? What would you do if you could use this knowledge - just like Patrick Jane from the successful TV show The Mentalist - in order to influence others and succeed in everything you do? If you'd like to learn the mentalist secrets and understand how a mentalist uses his powers to read people and influence them, this is the audiobook for you!

Did you know that everything is negotiable? Unfortunately, most people are poor negotiators, and the number one reason why can be traced back to early childhood. This audio series can help you change that. Whether you are trying to influence or negotiate with your largest client, boss, spouse or even one of your children—you need to be skillful. Do you think it might help to be better at reading body language?

Success as an entrepreneur takes a lot more than big ideas and dedication. With threats of burnout and rejection at nearly every turn, the entrepreneurial journey is riddled with obstacles-but the staff, experts, and voices of Entrepreneur want you to know you're not alone. Entrepreneur Voices on Emotional Intelligence brings you real-world strategies to help you get brutally honest with yourself and boost your emotional intelligence.

Jared Quan shares the experiences, techniques, strategies, and tools that have allowed him to not only network within the community, but to thrive in extraordinary ways.

You’ve heard people use the term “emotional intelligence”, but what does that really mean? Is it really as important as experts claim? Is EQ really just as important as IQ in the workplace? Do you wish to increase your emotional intelligence to improve your leadership skills? Whether it’s deciding body language or identifying a behavioral communication style, you will equip yourself with the tools necessary for finding success in all areas of your life.

This short book condenses the habits and techniques - your tools - that work most of the time for most of the people who write at work and want to be happier in all parts of their lives: nothing more, nothing less . It is also a true and accurate reflection of my 40 years of writing for business and of teaching writing at two prestigious universities and many professional societies and companies. You can trust that what I'm telling you will improve your abilities to communicate and think, and make you more productive, promotable, and happy.

"Rethink & Rewire Your Brain" is a practical and insightful guide to understanding yourself and transforming relationships through Transactional Analysis (TA). This powerful psychological framework, developed by Eric Berne, breaks down human interactions into simple yet profound concepts, helping you decode the patterns behind your behavior and communication. The book introduces you to the three ego states—Parent, Adult, and Child—that govern your thoughts, emotions, and responses. By recognizing which ego state dominates your interactions, you'll gain clarity on why conflicts arise, ...

In this audiobook, the author teaches you everything you need to know to save money and invest it better. If you want to know how to manage your money and the pure concept of budget, then Budget? No Problem is the perfect book for you.

**Dive into the Digital Age with "Mastering the Virtual Workforce" - Your Guide to Excellence in the Remote Workplace!** In a world where the traditional office landscape has swiftly transformed, the need for adaptive strategies in managing a virtual workforce has become indispensable. "Mastering the Virtual Workforce" is your definitive guide to navigating the seas of remote work with confidence and finesse. Embark on a comprehensive journey through the critical facets of digital transformation in Chapter 1, where you'll unravel the evolution of remote work, assess its suitability for your...

Are your emotions holding you back from success, balance, and fulfillment? Learn how to take control, communicate with confidence, and build stronger relationships with the power of emotional intelligence. Do you struggle with self-doubt and imposter syndrome? Are you overwhelmed by stress and burnout? Do you wish you had the tools to navigate difficult conversations and set healthy boundaries? Jess Pryce—an accomplished aerospace engineer, senior executive, and leadership expert—knows what it takes to succeed in high-pressure environments while maintaining emotional resilience.

Do you think that the most successful people in the world have an above average level of intelligence? Are you convinced that your cognitive abilities have stabilized and cannot improve? Not at all! The truth is that our intelligence can be continuously increased and improved through the use of powerful mental tools, the same ones that the most authoritative thinkers, scientists, and entrepreneurs around the world use to filter decisions, strategies, and execution methods

The performance review is an important part of your job as a manager or coach. But it is only a part. In order to develop team members effectively, you have to be proactive on a daily basis. This means having conversations - and not just about the weather or the game last night. Create ongoing conversations throughout the year. Conversations for Creating Star Performers is a vital tool for keeping team members motivated, engaged, and moving ahead every day - not just the days before an annual review.

Through personal stories drawn from 16 years as a CEO of five different professional baseball teams, almost two decades of communication coaching experience, and thorough research, Skip Weisman provides insights, ideas, tips, tools, and specific communication techniques for each of these Seven Deadliest Communication Sins. This book will give you the edge you need to put the odds back in your favor and build relationships that can accelerate results in your life, business, and career. It’s time to raise your standard of communication.

Would you like to be more confident? Do you get overwhelmed in social situations? Is giving a speech your worst nightmare? Are you tired of dealing with social anxiety or shyness? Do you wish meeting and talking to strangers was as easy for you as it is for everybody else? Then this book by Lisa Kimberly is here for you. This step-by-step guide will take you all the way from wondering if you have social anxiety to knowing how to overcome it.

Remote working sounds as easy as grabbing your laptop and heading home. But if you’ve ever tried it, you’ll know it’s not just a question of moving offices. There are several barriers and obstacles involved - some external, others from yourself. Working remotely means you have to adapt to a new and different environment and way of working.

Communicating is tougher than ever. Our relationships are suffering. We are losing our ability to relate and interact with each other. Despite our advances in technology, people feel lonely and disconnected. Brett Keirstead, a 30-year sales professional, wants to do something about it. We Are All Sales, People teaches five key skills that anyone can adapt to dramatically improve the quality of their communication and relationships at home, at school, and at work.