Management Communication Skills

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

A Harvard-trained lawyer and mediator tells busy couples how to stop fighting and start communicating. Listeners will learn how to identify the bad verbal habits, instinctive responses, and emotional reasoning that can cloud judgment and ultimately lead to the deterioration of otherwise healthy relationships. With exercises, examples, and sample scripts, Puhn's modern voice presents simple five-minute strategies to create immediate, positive changes and provide long-lasting communication skills that couples can continually employ when faced with conflict.

Are you interested in 100 percent scientific and proven ways to make friends quickly, negotiate anything you want, turn enemies into friends, gain trust, and just be flat-out likable? How about step-by-step, methodical, literally foolproof approaches to make people want you around more? In The Science of Likability, that's exactly what you'll get. I've taken 16 of the most influential, famous, and effective psychological studies and broken them down to see exactly how you can use their findings to your advantage.

The Student Leadership Challenge tailors one of the world’s most respected leadership models to students’ unique needs, and provides a proven pathway to success. Based on The Five Practices of Exemplary Leadership, this book merges solid research with personal stories from real-world student leaders to help students develop the critical skills they need to lead both now and after graduation. Useful from high school to graduate school and beyond, these lessons are reinforced by reflective and critical thinking activities to help students internalize important concepts.

During her 20 years in broadcasting, award-winning news anchor Suzanne Bates conducted more than 10,000 interviews, during which she witnessed business leaders, politicians, and celebrities at their best and worst. Now a top CEO communication coach, Bates is renowned for her uncanny ability to transform even the shyest oratorical mouse into a public-speaking lion.

It can be easy to become task-oriented, focusing on the goals ahead of us and checking off our to-do lists rather than focusing on the people in our lives. Entrepreneur and business coach Brian Dixon set out to discover the secret to living a life that matters and finding work you love. In Start with Your People, Brian shares principles, tips, and personal stories to help you maximize the most important resource to succeed in both life and calling: relationships. Join Brian on a journey to discover the people-first mindset that changes everything.

In Dr. Diane Hamilton’s provocative new book, she uncovers what could foreseeably be the next movement to enhance human performance, a critical and direct link to improving motivation and communication-based issues that challenge organizations. Drawing on decades of research and incorporating interviews from some of the top leaders of our time, Hamilton examines the factors that influence curiosity including fear, assumptions, technology, and environment (FATE). Her ground-breaking research provides an action plan to transform individuals and organizations.

Do you say yes when you really mean no? Do you avoid conflict at all costs? Are you waiting for someone in your life to change in order to get what you want? If so, you're not alone. Most people will do anything to avoid the unpleasant sensations that accompany having an honest exchange - even if it's as simple as declining an invitation. But not speaking directly in the short term results in a much bigger problem long-term: hurt feelings and passive-aggressive patterns that stress us out, keep us up at night, and literally make us sick.

Looking to enhance and single-handedly streamline your project communication processes? Delve into the realms of "Mastering Project Communication" - your ultimate guide to establishing, nurturing, and mastering the art of communication for seamless project management. To say that communication is pivotal in project management is a large understatement - it is the very foundation! This book takes you through a comprehensive journey of understanding the profound impact and the crucial role of effective communication in successful project implementation. In the initial chapters, you'll get ...

Unlock your potential as a leader and manager with the "Handbook on Feedback and Recognition." In this practical guide, you'll learn how to give and receive feedback effectively, communicate with impact, and create a culture of recognition in the workplace. With insights into the psychology of feedback and the importance of recognition, this book offers a comprehensive approach to unlocking the full potential of your team. By reading the "Handbook on Feedback and Recognition," managers can expect to see a significant improvement in their career prospects. With the skills and knowledge ...

Una nuova edizione aggiornata del classico della comunicazione e delle relazioni interpersonali! Un’affascinante versione audio di uno dei libri più venduti al mondo! Ti senti insicuro quando si tratta di un colloquio di lavoro o di una riunione? Sei timido quando capiti in una compagnia di persone che non conosci bene? Non riesci a comunicare con le persone in modo efficace? Questo audiolibro ti sarà d’aiuto! Dale Carnegie ci fornisce una serie di consigli pratici su come interagire con le persone in modo efficace e costruttivo e sviluppare relazioni positive e influenti.

Become a stoic woman in thirty days with this no-nonsense, foolproof guide to learning stoic principles. Are you a woman who wants to discover the path to inner peace? Then say goodbye to confusing jargon and hello to a straightforward approach to a life-changing journey. A journey filled with purpose and fulfillment. Get the ball rolling on mastering the ways of the Stoic woman and living a life that matters! Now is the time, and this book will show you that embracing stoicism will improve your life in incredible ways. You will experience a level of mental, emotional, and physical health ...

Wish you knew how to walk up to anyone and break the ice effortlessly? Do you hope to avoid awkward silences and make an instant impression? You'll get more than that in this book: not only what, when, and how to say it, but the exact roots of why from human psychology and interaction.

Featured on the YouVersion Bible App Devotional Reading Plan! "Uncuffed might be the most important book ever written specifically to help marriages in the law enforcement community. Crafted with tremendous transparency, raw honesty, practical application and a level of grit that could only be possible through their own harrowing experiences, our friends Scott and Leah Silverii have created a masterpiece that will undoubtedly help marriages everywhere. If you are a First Responder or married to one, this book will be a game-changer for your marriage!" -Dave and Ashley Willis, Authors of The...

What is great leadership? What separates the merely competent leaders from those rare individuals who leave a lasting impression on everyone around them? As one of the world's most in-demand CEO coaches and top leadership gurus, John Mattone has worked with some of our brightest business minds - Apple's Steve Jobs, Pepsi's Roger Enrico, and Nielsen's Armando Uriegas - and he's identified the key qualities that, together, make up the mindset of great leadership.

Every day at work, people do three things: talk, listen, and pretend to listen. That's not surprising when you consider that the average attention span has dropped to 8 seconds. To break through, says high-stakes communications expert Paul Hellman, you need to focus on your audience, be slightly different, and deliver with finesse.

Get more of the communication ideas you want, from the authors you trust. With insights from leading experts, this book will inspire you to: rethink how you give feedback to employees; ask questions to encourage learning and the exchange of ideas; invest in the right virtual communication tools for your team or business; establish a language strategy for your company; negotiate effectively with anyone - including liars; and present data more powerfully using visualization.

On average, people leave about 20 percent of potential mutual gains untapped in any negotiation. This is akin to taking 20 percent of the value in any deal and dumping it into a garbage canister. Finding that hidden 20 percent, the “sweet spot”, is a skill that takes practice but is also one that anybody can learn. In Negotiating the Sweet Spot, Leigh Thompson offers surefire best practices and tools to use in daily negotiations and conflict situations.

Learn how to master your emotions and improve your social skills with the tips and techniques presented in this two-book collection. This collection includes Emotional Intelligence and Anger Management.

Your style is perfect for you. Public speaking coach to the C-suite Bill Hoogterp reveals proven tips, techniques, and exercises to amplify your effectiveness as a speaker and communicator. He explains how the brain processes information, what people respond to, and how to hold the audience in the palm of your hand. Great public speaking can be learned. Hoogterp's unique method turns fear into fun and tells you how to be your natural, authentic, unique self - and deliver your perfect presentation for any audience each and every time.